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SriLankan Airlines


2,169 reviews
Headquarters: Airline Centre Bandaranaike International Airport, Katunayake, Negombo Sri Lanka 011 94 77 777 1979 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,169 Reviews from our TripAdvisor Community

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2,169 reviews from our community

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Showing 1,795: English reviews
Newcastle upon Tyne, United Kingdom
Level 6 Contributor
144 reviews
59 helpful votes
Reviewed today
NEW

This was our first time flying with Sri Lankan airlines, so, as it is whenever you use n airline for the first time, it is done with some trepidation. We needn't have worried though. Most if not all of the planes are air busses. We were on an A330 300. Let's start with luggage, you are allowed one standard size...

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International Economy London - Colombo

Helpful?
Thank Kevin W
Harwich, United Kingdom
Level 5 Contributor
53 reviews
17 helpful votes
Reviewed today
NEW

We checked in really quicky in Sri Lanka and when we arrived at Heathrow our cases were one of the first off the belt. Staff are efficient and helpful on the flight bringing water through the cabin at regular intervals.

International Economy Colombo - London
Helpful?
Thank Maureenwukww
Harwich, United Kingdom
Level 5 Contributor
53 reviews
17 helpful votes
Reviewed today
NEW

Very helpful staff at airport and on board. We were at the back of the aircraft where there are only two seats in the row. This make it really easy to come and go without disturbing other passengers. The staff were very attentive.

International Economy London - Colombo
Helpful?
Thank Maureenwukww
Level 3 Contributor
15 reviews
Reviewed yesterday
NEW
via mobile

Been travelling Srilankan Airlines for the past 11 years and I feel they have been maintaining good standards with friendly staff and good service over the years. Would always look forward to using their services as ans then possible during my travel.

International Economy Doha - Chennai
Helpful?
Thank suresh P
Level 6 Contributor
97 reviews
24 helpful votes
Reviewed yesterday
NEW
via mobile

I checked in my bag 17kg which allowed me 30 but they never check my carry on bag when it was boarding they starting weight each bag and almost every one been charged 30$ per kg which most of people must to give up their candies and other staff to leave behind ..They are so so bad dealing with people...

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International Economy Dubai - Singapore

Helpful?
Thank Habib S
Level 4 Contributor
32 reviews
4 helpful votes
Reviewed yesterday
NEW

Good flight both ways. Very accommodating staff who are really helpful and kind. Good selection of films, regular drinks service, comfortable as flights go and the food was pretty good too.

International Economy London - Colombo
Helpful?
Thank lucy689564
Melbourne, Australia
Level 6 Contributor
139 reviews
41 helpful votes
Reviewed yesterday
NEW

We are very seasoned long haul travelers. My husband and I are both tall. The seats and leg room are very cramped. We really struggled with the headrests that kept dropping down so it meant that your head was projecting forwards. The seats seemed to have a raised area at the edge which meant that there was a lot of...

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International Economy Melbourne - Colombo

Helpful?
Thank den003
Kuala Lumpur, Malaysia
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

excellent service with delicious meal options. crew members are very freindly and willing to help with their service.

Asia Business Class Kuala Lumpur - Colombo
Helpful?
Thank imran489
Sunshine Coast, Australia
Level 6 Contributor
160 reviews
65 helpful votes
Reviewed 3 days ago
NEW

Service was really good Nice hostesses and host Seats were comfortable Food was say so Entertainment offering was also better than I expected

Asia Economy Singapore - Colombo
Helpful?
1 Thank coll612
Karachi, Pakistan
Level 5 Contributor
57 reviews
15 helpful votes
Reviewed 3 days ago
NEW
via mobile

The main good thing is of affordability of fare as well as shortest route to reach far- east destinations. In case of small plane e.g Boeing 737 there is limited leg space and an odor inside cabin. Although getting is good whereas require bit improvement in services particularly at ground staff level.In case of long transit the airline assist in...

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Asia Economy Karachi - Male

Helpful?
Thank Muhammad Imran J
See travel tips for airlines
“aisle and window seat at the side”
den003, 17 Oct 2018 | Read review
“Don't get the legroom seats at the front as people climb over you the whole flight. The aircon is also amplified here so it is freezing”
438sabrinav, 12 Oct 2018 | Read review
“Clarify what drinks your requst come when, apperative or meal accompaniment,.”
davidwharvey, 12 Oct 2018 | Read review
“No specific as such, but in general its highly recommended as one of the best air line to travel”
slsisira, 10 Oct 2018 | Read review
“good for budget and direct flight”
travelbugs20143, 5 Oct 2018 | Read review
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About SriLankan Airlines
The country's flag carrier, SriLankan Airlines (UL) operates from a hub at Bandaranaike International Airport (CMB). A member of the Oneworld alliance, the airline was founded in 1978 as Air Lanka. SriLankan Airlines flies to 33 destinations in 20 countries across Asia, the Middle East, Europe and Oceania. Including its codeshare agreements with 17 carriers, it serves almost 100 destinations in 49 countries. The airline's fleet of 24 aircraft includes planes with one-cabin Economy Class configurations as well as planes configured with both Business Class and Economy Class cabins.

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