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SriLankan Airlines


4 of 5 bubbles
684 Reviews
Headquarters: Airline Centre Bandaranaike International Airport, Katunayake Sri Lanka +94-777-771-979 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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684 Reviews from our TripAdvisor Community

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684 reviews from our community

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Showing 515: English reviews
Kota Kinabalu, Malaysia
Level Contributor
63 reviews
29 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

Flew with them from Colombo to Kuala Lumpur on 26th March 2017 at 7am flight time. First time flying with them. It was a very nice experience especially from ground crew to cabin crew. Very friendly. I didn't expect that actually. They scored quite low at Skytrax. Indeed they are a very nice airlines to fly with. For this flight,...

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Southeast Asia Economy Colombo - Kuala Lumpur

Helpful?
Thank Frank8789
Ipswich, United Kingdom
Level Contributor
7 reviews
3 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

When I booked with SriLankan Airlines they said my payment had not been accepted. My bank said the funds had actually left my account so I had to chase up the unhelpful SriLankan Airline to ask for them to issue me with a ticket. If I had not of realised or followed this up I might have paid for the...

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International Economy Colombo - Muscat Governorate

Helpful?
Thank 190725Pat
Bengaluru, India
Level Contributor
37 reviews
8 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

It had been three years since I had last flown Sri Lankan and at that time the aircraft interior was tired, the food on this similar short hop tolerable but the smiles and friendliness made all up for it. A week ago I did the same trip and how nice it was to see a refreshed cabin interior an upgrade...

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Asia Business Class Bengaluru - Colombo

Helpful?
1 Thank Chris P
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
6 reviews
16 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

trip booked and paid for a year in advance, then all retimed 4 months before the flight, (although not UL's fault) so didn't start well. UL duty manager in SIN too lazy to get off his backside to sort out baggage tag requirements (due to 12 hour transit); shabby, as were the aircraft. although pushed back on time (what a...

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Asia Economy Singapore - Male

Helpful?
Thank guy n
Abu Dhabi, United Arab Emirates
Level Contributor
42 reviews
11 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Good decent flight, flew from Abu Dhabi to Sri Lanka and then to Male. Was initially flying Qatar airways, but had to change, so was not very happy as was not know how the air line is, but was not so bad.

International Economy Abu Dhabi - Male
Helpful?
Thank pereira407
New York City, New York
Level Contributor
10 reviews
3 of 5 bubbles Reviewed 5 days ago NEW

My review is based on two experiences. Smooth check-in on the way out. Very poor organization of cabin crew on board. THey did not serve food till 2 hours into the flight. They kept carrying one or two meals to individuals and then serving those people drinks rather than serve the whole cabin food first. We, along with our young...

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Asia Economy New Delhi - Colombo

Helpful?
Thank nycfamily343
Rugeley, United Kingdom
Level Contributor
274 reviews
198 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

The only airline offering non stop flights from UK to Sri Lanka. New aircraft using 1-2-1 lie flat seating configuration in business. Food and drink as good as any. Cabin crew charming and courteous. flight timings could not be bettered. LHR lounge shared with BA and others is not good. Exclusive CMB lounge is better than some at this airport...

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International Business Class London - Colombo

Helpful?
Thank peterh125
Level Contributor
63 reviews
8 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

The service was very good and staff during the flight were very attending. Sear where very good although not new. I did not like the lounge and the service there at all.

International Business Class Colombo - Kuwait City
Helpful?
Thank Fajhan
Singapore, Singapore
Level Contributor
10 reviews
4 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Excellent care. Flew from Singapore to Colombo. The business class seat space was good enough. Even though not high like emirates. The staff was really friendly. Love to fly again with Sri Lankan air lines.

Asia Business Class Singapore - Colombo
Helpful?
Thank Manoj L
Level Contributor
17 reviews
2 helpful votes
2 of 5 bubbles Reviewed 1 week ago

Very poor flight. The seat pitch and width was bad. The seat was bad. And the flight was 30min late. I do not recommend flying this airline.

Asia Economy Singapore - Colombo
Helpful?
Thank Asher Mathew G
See travel tips for airlines
“flip a coin”
 of 5 bubbles 441guyn, 26 Mar 2017 | Read review
“Only way of comfortable stay is to get a business seat!”
 of 5 bubbles mikikoeto7, 13 Mar 2017 | Read review
“you can select the seats after booking at anytime. A380 is really good.”
 of 5 bubbles , 25 Feb 2017 | Read review
“Make sure your screen and headphone jack are working”
 of 5 bubbles 914katrinax, 24 Feb 2017 | Read review
“NOT to Travel with this airline ever.”
 of 5 bubbles , 22 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About SriLankan Airlines
The country's flag carrier, SriLankan Airlines (UL) operates from a hub at Bandaranaike International Airport (CMB). A member of the Oneworld alliance, the airline was founded in 1978 as Air Lanka. SriLankan Airlines flies to 33 destinations in 20 countries across Asia, the Middle East, Europe and Oceania. Including its codeshare agreements with 17 carriers, it serves almost 100 destinations in 49 countries. The airline's fleet of 24 aircraft includes planes with one-cabin Economy Class configurations as well as planes configured with both Business Class and Economy Class cabins.

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