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Shenzhen Airlines


152 reviews
Headquarters: Shenzhen Bao'an International Airport, Shenzhen 518100 China +86-95080 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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152 Reviews from our TripAdvisor Community

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152 reviews from our community

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Showing 73: English reviews
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago

Booked roundtrip first for around 300USD, offering free pick up and drop off which is very good even on discount ticket. Delay by six hours on the return flight.

Domestic First Class Guangzhou - Wuxi
Helpful?
Thank Rui L
Austin, Texas
Level 6 Contributor
102 reviews
15 helpful votes
Reviewed 1 week ago

My two flights gave me on time departure/arrival and decent service, which I read was to be the case when making the ticket purchase. The airline delivered, and I'm happy for I have encountered/heard about often less than satisfactory airline performances from other carriers.

Domestic Economy Shenzhen - Chengdu
Helpful?
Thank Cherry L
Melbourne, Australia
Level 6 Contributor
105 reviews
45 helpful votes
Reviewed 4 weeks ago via mobile

This time, all was quite different to my first experience On time departure Food ok Seating ok Immigration papers for Singapore not on the aircraft Arrival at Terminal 2😡

Southeast Asia Economy Shenzhen - Singapore
Helpful?
Thank landueli
uk
Level 6 Contributor
122 reviews
34 helpful votes
Reviewed 24 April 2018 via mobile

Took a short haul flight Shenzhen to Lijiang. Flight was good and service on the way out and way back was very good and friendly. I’d happily fly again with them.

Domestic Economy Shenzhen - Lijiang
Helpful?
Thank chinashenzhen
Surrey
2 reviews
Reviewed 9 April 2018

This is a trip where everything went right! All staff from the airline were a pleasure to deal with and the food was surprisingly good!

International Economy Vancouver - Shenzhen
Helpful?
Thank Steven B
Level 4 Contributor
33 reviews
4 helpful votes
Reviewed 7 April 2018

Service they offered from check in, ground service to flight attendants were very professional. The pilot did a good job in handling took off and landing. We had a pleasant flight. Also the experience in claiming back Mileage was perfectly fast via Star Alliance group. I have no complaints.

Domestic Economy Shenzhen - Lijiang
Helpful?
Thank Sara M
Liverpool, United Kingdom
2 reviews
1 helpful vote
Reviewed 4 April 2018 via mobile

Stone-faced check in staff. Five of us travelling, we checked in four hours before the flight and was put in 3 separate rows on the plane without notice. No concern for customer satisfaction.

Domestic Economy Shenzhen - Beijing
Helpful?
Thank jetleigh9
Regina, Canada
Level 6 Contributor
676 reviews
251 helpful votes
Reviewed 26 March 2018

We booked flights through our Star Alliance points to go from Bangkok to Los Angeles. The first leg of the trip was with Shenzhen Air and the second with Air China. Upon arrival at the airport we found out that the flight was going to be delayed and hour due to late arrival of another aircraft. When we got to...

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North Asia Economy Bangkok - Shenzhen

Helpful?
1 Thank Cheryl K
california
Level 6 Contributor
303 reviews
60 helpful votes
Reviewed 21 March 2018

We flew Shenzhen Airlines to Nanjing and we very late in getting to the airport. Luckily they had a special check in lane for urgent needs and we were checked in within 10 minutes. Next step was to clear customs and security and there also was a line for late customers so that helped. However, security screening took forever because...

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Domestic Economy Shenzhen - Nanjing

Helpful?
1 Thank wireless_in_CA
Kuala Lumpur, Malaysia
Level 6 Contributor
212 reviews
36 helpful votes
Reviewed 20 February 2018 via mobile

I tried to checked in a golf bag and normal bag and was told that I was entitled for one bag and the other bag to be charged. Even though it was written clearly that I had purchased one extra bag. Frankly,for golf bag (sport equipment) is considered free bag allowance and the lady showed me but she cannot understand...

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Southeast Asia Economy Shenzhen - Kuala Lumpur

Helpful?
Thank Simon6511
See travel tips for airlines
“Bring slippers so you can walk around”
I8520KIstevenb, 9 Apr 2018 | Read review
“Check in online to get the best seats”
Peter59Bristol, 3 Feb 2018 | Read review
“Be aware when arrive at the boarding gate.Make sure there are other passengers there waiting.”
_sooantony, 3 Jan 2018 | Read review
“Ask for Asle seats if you travel alone”
Naresh_HK, 3 Dec 2017 | Read review
“sit in front row would be quieter. Row 6 and 7 would have good view to screen.”
steven888Malaysia, 3 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Shenzhen Airlines
The fourth largest domestic airline in China, Shenzhen Airlines (ZH) flies to more than 65 destinations within China, as well as airports in Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan and Thailand. It also has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Dragonair, EVA Air, Singapore Airlines and SilkAir. The carrier has operating bases at Shenzhen Bao'an International Airport (SZX), Guangzhou Baiyun International Airport (CAN), Nanjing Lukou International Airport (NKG), Nanning Wuxu International Airport (NNG), Shenyang Taoxian International Airport (SHE) and Xi'an Xianyang International Airport (XIY). Shenzhen's fleet consists of 160 planes configured with two cabins (either First Class or Business Class in addition to Economy Class).
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