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Frontier Airlines


11,006 reviews
Headquarters: 4545 Airport Way, Denver, CO 80239 (801) 401-9000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,006 Reviews from our TripAdvisor Community

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11,006 reviews from our community

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Showing 10,880: English reviews
Canandaigua, New York
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

On a flight home from Orlando to Buffalo this past week I feel that my self as well as all of the passengers that were due to board flight # 1040 were treated very unfairly. Our flight got canceled about an hour before it was due to take off. I very much understand that things happen and this is some...

Date of travel: March 2019
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Domestic Economy Orlando - Rochester

Helpful?
Thank camjam15
Niagara, Wisconsin
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed today
NEW

The flight was good just wish you would not have to pay for everything. We used miles to pay for the flight but had to also pay cash for selecting seats, for bags, and if you even wanted a soda, you have to pay.

Date of travel: March 2019
Caribbean Economy Chicago - Punta Cana
Helpful?
Thank jay742015
1 review
Reviewed today
NEW
via mobile

Use Frontier airlines for round trip vacation. Great customer service at the counter but their baggage’s service is horrible we wait well over 1hr on each destination for our bags. Won’t recommend unless you have plenty of patience to wait for your luggage

Date of travel: March 2019
International Economy San Juan - Orlando
Helpful?
Thank Jaime S
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed yesterday
NEW

On February 28, 2019, I got an email informing me our flight departure time had been changed from a 1:04 pm to 1:23 pm. On March 21, 2019, I got another email telling me our departure time had been changed AGAIN, this time from 1:23 pm to 7:05 pm. This change meant we'd arrive 15 minutes AFTER our connecting flight...

Date of travel: March 2019
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Domestic Economy Albuquerque - Denver

Helpful?
Thank Nortena
Islip, New York
Level 6 Contributor
110 reviews
52 helpful votes
Reviewed yesterday
NEW
via mobile

I wish southwest was competitive.... frontier advertisers specials that don’t exist... their support And customer service sucks.... was disconnected 3x trying to get an advertised special which was clearly on my phone which they would not honor after sighing up for the discount den.... don’t sign up for the den or credit card.... they treat their customers like$&@“... I will...

Date of travel: March 2019
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Domestic Economy Fort Myers - Islip

Helpful?
Thank atsea
Level 1 Contributor
2 reviews
6 helpful votes
Reviewed yesterday
NEW

Having said I'd never, ever fly Frontier again after an ordeal last summer where they delayed my flight 6 times only to cancel it at 12:30 that next morning and forcing me to book on United (paying $1350 for 4 one-way tickets) to get back home, I gave them another try and am so glad I did. You simply cannot...

Date of travel: March 2019
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Domestic Economy Denver - Palm Springs

Helpful?
Thank Steve B
Wake Forest, NC
Level 6 Contributor
263 reviews
56 helpful votes
Reviewed yesterday
NEW

As expected of a budget airline, there were no frills. The seats were not very comfy, but for a short 90 minute flight I can handle that It cost extra for a carry-on, but weighing the flight costs it was still a good value. For those that want snacks and drinks, they are available at a cost. I will fly...

Date of travel: March 2019
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Domestic Economy Raleigh - Orlando

Helpful?
Thank mike_jarman2002
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

As long as you are aware that Frontier is a no frills airline, you will enjoy the experience. They are not like their no frills competitors. All employees are delightful, seats are comfortable and planes are clean. Come prepared when boarding like movies to watch on smart phones, snacks in your carry on and something to drink. If you don’t,...

Date of travel: March 2019
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Domestic Economy Phoenix - Raleigh

Helpful?
Thank Kevin-Work S
Pennington, New Jersey
Level 3 Contributor
13 reviews
7 helpful votes
Reviewed yesterday
NEW

The flight was ok overall. I don't really have many complains, except that the flight was delayed. But other than that, the flight was comfortable enough, and the food was decent.

Date of travel: July 2018
Caribbean Economy Trenton - Grand Cayman
Helpful?
Thank Iris L
1 review
Reviewed 2 days ago
NEW
via mobile

The gate service from this Airlines was terrible and charged luggage without any explanation, wanted charging lunch box as well... this is our first time to take this airline, never heard it before, however we will never take this airline again for lifetime! Look it review with high terrible in the survey, we do not know how to run this...

Date of travel: March 2019
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Domestic Economy Orlando - New York City

Helpful?
Thank youryydd
See travel tips for airlines
“If you're traveling with a family, don't pay extra for a seat assignment! We ended up sitting together in the middle of the plane.”
K199RBsteveb, 22 Mar 2019 | Read review
“Don't do it!!!!!!!!!!”
B2182NRsharond, 20 Mar 2019 | Read review
“No idea why do I bother”
kcabemoclew, 20 Mar 2019 | Read review
“Watch out for Cancun Airport”
nwmold, 19 Mar 2019 | Read review
“I dont think its fair for them to ask about entertainment and food service rating when it is not available complimentary.”
jillo869, 19 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Frontier Airlines
Frontier Airlines (F9) is a Denver-based low-cost carrier. The carrier flies to about 65 destinations in the United States, Costa Rica, the Dominican Republic, Jamaica and Mexico. Its fleet of planes each feature a single Economy Class cabin. However, passengers can upgrade to Select Seating, which is located toward the front of the plane, or Stretch Seating, which features more legroom. Frontier's hub is based at Denver International Airport (DEN). An additional eight airports have been designated as focus cities. The airline has a codeshare agreement with Great Lakes Airlines.

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