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Frontier Airlines

23,599 reviews
Headquarters: 4545 Airport Way, Denver, CO 80239
Overview
2.023,599 reviews
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About Frontier Airlines
Headquarters: 4545 Airport Way, Denver, CO 80239

Airline Summary

Frontier Airlines (F9) is a Denver-based ultra low-cost-carrier. Frontier Airlines states: "We currently serve more than 100 cities in the United States, Mexico, Canada, Puerto Rico and the Dominican Republic. We are the proud recipient of the Federal Aviation Administration’s 2015 Diamond Award for maintenance excellence, and we were recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiency. We believe travel should be for everyone and we are committed to delivering ‘Low Fares Done Right’. This is more than a tagline. It’s our driving philosophy."
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Debra W wrote a review Today
1 contribution
Atlanta - Dallas
Domestic
The absolute worst with customer service. They double booked my flight and were not helpful in canceling both flights to get a refund. The staff were rude and unhappy about my decision. The worst part is getting the refund back for the 2 flights I canceled. They lie to you and you get a different response each time you call. I rarely talked to an live person and when I did they would were not helpful in expediting the refund. They at first they said I would have to get a complimentary flight which I declined. Secondly I would receive my refund in 7-10 business days. It then changed to it was being processed. Then they said I would receive a partial refund. Next I was asked to pay $75 in order to receive the refund which I declined. I then was given a notice of confirmation of refund for baggage only. Later I talked to billing and they said no refund would be issued. My most recent contact I was told that it would take 90 days to receive my refund because my bank is disputing the charges for me. The worst thing is I scheduled a flight with another airline but after 2 months I still have not received a refund. I am elderly and disabled and explained to them I need the money for medication but they were not helpful to expedite my refund of $525.18. Stay tuned because the refund could take forever because my bank requested documents from Frontier which they have not provided.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pete S wrote a review Yesterday
Denver, Colorado4 contributions
Houston - Denver
Domestic
Frontier Fails again!! The only thing you can count on from this airline is to be dissappointed. They have finally crammed the rows of seats so close together that my knees rest painfully against the row in front of me.( I am 6ft tall). All the seats on their aircraft are completely unpadded covered in a hard vinyl of some type, uncomfortable in the short run and actually painful after 30 minutes. The charges they have for bags, seats, and any in flight purchases should be criminal. On top of all these great features the overpriced bags took over an hour to reach baggage claim. DO NOT FLY THIS AIRLINE!! Sadly I was a loyal Frontier flier for a long time, certainly my last trip with what they are now.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Melissa C wrote a review Yesterday
San Diego, California1 contribution
Phoenix - Portland
Domestic
Our flight got cancelled. The customer agents were rude and just kept telling us to go on the app instead of answering our questions. We stood in line to get an hotel and food voucher for 2.5 hours. When we got ticket counter, they said we were on the list for a hotel and food voucher, but we would have yo wait another before they could issue it. 2.5 hours later, I am still at the airport waiting for my hotel and food voucher. Whrn I asked for an update, the agents said they had to check everyone in for a everyone before they could give us a voucher. Like what kind of service is this? They are a complete joke. I am exhausted and hungry, i dont understand why they didnt just give us a hotel/food voucher when we got to the counter after a 2.5 hrs wait in line. EVERY OTHER AIRLINE DOES THIS. Its ridiculous. Poor service, bad attitudes and they truly dont care about their customers. This cannot be a sustainable business model. I will never fly with this airline again. And I absolutely will never recommend this airline again. Shame on you for your lack of care for your customers.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brin B wrote a review Yesterday
1 contribution
Atlanta - Philadelphia
Domestic
Terrible service, workers were rude and lacking interest in anything related to their work. We missed our flight because they changed the gate last minute and didn’t notify anyone, other people missed their flight too. What is the point of paying for the app that’s supposed to give you all the notifications and updated details on your flight when it failed to do that. There was no refund, or any points and they wanted us to pay for another flight. Me and others were livid. I ended up going to another airline to get a flight and thankfully was able to get one. I will never fly with Frontier again.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Camilo A wrote a review Yesterday
2 contributions1 helpful vote
Miami - Atlanta
Domestic
The worst airline I’ve ever been with it’s terrible and a scam with the personal items bags also if the overhead bins get full and you can’t put your personal item in there they make you pay for it even tho it fits according to their standards the workers are somewhat ok they just doing their horrible duty but the airline as a business has to go
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Debra W wrote a tip Today
"Save yourself the headache and hassle by choosing a reputable airline. If you have issues with them, you will not get them resolved easily."
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Pete S wrote a tip Yesterday
"Take a different airline"
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Melissa C wrote a tip Yesterday
"Spend a little more upfront, they waste your time and do not care about their customers. Horrible service"
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Brin B wrote a tip Yesterday
"Do not fly with them or at least do not pay for seats ahead of time because you won’t get that money back either. "
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Camilo A wrote a tip Yesterday
"Just don’t "
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Baggage fees
Domestic United States
Carry-on bag: ₹2,922 - ₹5,009
1st checked bag: ₹2,505 - ₹5,009
2th checked bag: ₹3,757 - ₹7,931
3th checked bag: ₹7,096 - ₹7,931
4th checked bag: ₹7,096 - ₹7,931
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: ₹2,922 - ₹5,009
1st checked bag: ₹2,505 - ₹5,009
2th checked bag: ₹3,757 - ₹7,931
3th checked bag: ₹7,096 - ₹7,931
4th checked bag: ₹7,096 - ₹7,931
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Wed, 08/05
Return
Wed, 15/05
Travellers
1, Economy