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Frontier Airlines

23,177 reviews
Headquarters: 4545 Airport Way, Denver, CO 80239
Overview
2.023,177 reviews
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About Frontier Airlines
Headquarters: 4545 Airport Way, Denver, CO 80239

Airline Summary

Frontier Airlines (F9) is a Denver-based ultra low-cost-carrier. Frontier Airlines states: "We currently serve more than 100 cities in the United States, Mexico, Canada, Puerto Rico and the Dominican Republic. We are the proud recipient of the Federal Aviation Administration’s 2015 Diamond Award for maintenance excellence, and we were recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiency. We believe travel should be for everyone and we are committed to delivering ‘Low Fares Done Right’. This is more than a tagline. It’s our driving philosophy."
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23177Reviews
1964Photos
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Lyna W wrote a review Yesterday
1 contribution
Phoenix - Seattle
Domestic
The check-in experience was a nightmare. I couldn’t tell if I’d actually checked in or not. I had to pay for my luggage for round trip (60-70 dollars per bag, each way - more than our tickets!) no matter what. The website turned out all the info for my son (9) and I’s tickets, including seat numbers, etc., but I didn’t get a bar code. My bag tags wouldn’t print. The website is horrible and the desk service was horrible. We missed our return flight because of the confusion and the poor service (oh, and they charge you 25 dollars per ticket to print boarding passes!!) I do not like downloading apps (especially ones I will NEVER use again), but Inhad to download it right before boarding because the bar code disappeared when my screen refreshed and wouldn’t regenerate/appear again! It was a nightmare. Technology isn’t always better- especially when it’s poorly functioning technology.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bianca h wrote a review Yesterday
1 contribution
Atlanta - Las Vegas
Domestic
I booked a flight for 7:45 am that got delayed 15+ hours.We were then advised we would take off now at 9:57 pm.We were moved from terminal D1A to E16.We were thinking we are being moved to board but were being moved away from others to be advised that our flight had been cancelled.After being canceled they wanted to offer a next day flight at 8 am that would land in Cincinnati with a 5 hour layover and we would get to Vegas at 6pm.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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D J wrote a review Yesterday
1 contribution
Orlando - Detroit
Domestic
Don't use Frontier. Had a huge problem with buying tickets for a minor and their customer service is only a chat!!! You can't even call them!! Of course they weren't able to help and just repeated themselves in the chat. Unbelievable
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Temmy D wrote a review Yesterday
1 contribution
Baltimore - Atlanta
Domestic
Poor airline with poor customer service. After check in, at the time of boarding, you said 25 passengers cannot board due to aircraft weighting balance issue. This is horrible . This airline shouldn't be in aviation business.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Navigator23748356965 wrote a review Yesterday
1 contribution
Trenton - West Palm Beach
Domestic
Thos airline is so convenient for many who live in the Trenton area. But, a big but, it is simply not worth flying it. Fights are rarely on time - I've not experienced an on-time departure nor arrival - the seats are beyond uncomfortable, the attendants are less than helpful, and I could go on. Fly a yond else!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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The information desk took this photo after the plane had “departed” and no one was at the desk of the gate we were told to go to. We were at that gate 30 mins before it was to depart after many delays and gate changes!
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Lyna W wrote a tip Yesterday
"Download the app and expect zero help and poor customer service."
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Linerguy wrote a tip Yesterday
"The best tip I can give is to NOT book with them. There, you're welcome."
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Caterina C wrote a tip Yesterday
"STAY AWAY FROM FRONTIER AIRLINE"
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pete_mer wrote a tip Yesterday
"Don't bring luggage."
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Steven G wrote a tip Yesterday
"Book with any airline other than Frontier airlines and you will be golden"
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Baggage fees
Domestic United States
Carry-on bag: ₹2,896 - ₹4,965
1st checked bag: ₹2,482 - ₹4,965
2th checked bag: ₹3,724 - ₹7,861
3th checked bag: ₹7,034 - ₹7,861
4th checked bag: ₹7,034 - ₹7,861
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: ₹2,896 - ₹4,965
1st checked bag: ₹2,482 - ₹4,965
2th checked bag: ₹3,724 - ₹7,861
3th checked bag: ₹7,034 - ₹7,861
4th checked bag: ₹7,034 - ₹7,861
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Tue, 02/04
Return
Tue, 09/04
Travellers
1, Economy