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Vistara

3,377 reviews
Headquarters: 10th Floor, One Horizon Centre, Golf Course Road, Sector 43, Gurugram, New Delhi India 122003
Overview
4.03,377 reviews
Travellers' Choice 2020 Winner
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Travellers' Choice 2018 Winner
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About Vistara
Headquarters: 10th Floor, One Horizon Centre, Golf Course Road, Sector 43, Gurugram, New Delhi India 122003

Airline Summary

Vistara (UK) is an Indian full-service carrier that operates from its hub at Indira Gandhi International Airport (DEL). The airline is a joint venture between Tata Sons and Singapore Airlines (SQ) and inaugurated service in January 2015. Vistara serves 24 destinations across India with a fleet of Airbus A320ceo and neo version aircraft configured with Business Class, (India’s only) Premium Economy and Economy Class cabins.
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3377Reviews
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Pratikchhya P wrote a review 20 Feb
Frankfurt, Germany1 contribution
Kathmandu - Frankfurt
International
Please never choose Vistara. We had a connecting flight from Delhi to Frankfurt. As the previous one was delayed we missed the connecting flight. We didn't got immediate action. Same thing happened to Indian Airlines but they got new Connecting flight with Boarding Passes and Accommodations. In our case we got Tickets. We have to wait 12-14 hrs till boarding passes and no accommodations was provided.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vistara-India, Guest Relations Manager at Vistara
Responded 2 days ago
Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amaan T wrote a review 19 Feb
1 contribution
Singapore - New Delhi
Asia
Worst experience and never travelling again ground staff is ridiculous and every singal person works with Vistara disown their passengers my stuff got broken and missing my most expensive stuff no one listens complaint.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vistara-India, Guest Relations Manager at Vistara
Responded 4 days ago
Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Safari14223785773 wrote a review 19 Feb
1 contribution
Indore - Hong Kong
Asia
Ground staff Mr Khatri is the best and most welcoming. He made sure I get all facilities that I need at request. He made our trip easier.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Manish J wrote a review 19 Feb
1 contribution
Bengaluru - Mumbai
Domestic
Horrible customer service i have my flight Banglore to Mumbai but help line number is not picking the call my flight is canceled but vistaar company does not care for customers i am in waiting from 30 min on call if any employee reads this call
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Vistara-India, Guest Relations Manager at Vistara
Responded 4 days ago
Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shobhit M wrote a review 18 Feb
Muenchenstein, Switzerland23 contributions3 helpful votes
New Delhi - Bengaluru
Domestic
Flight scheduled departure was at 5:55am, the flight was delayed in phases - first to 06:10, then to 06:40, then to 07:15, finally left at 07:30. The second pilot boarded the plane only at 07:18 (the delayed departure was supposed to be at 07:15). Was transferring at T3 (international to domestic), there was no one from Vistara at the T3 domestic transfer counter, had to take my luggage to departures and again check-in. Just very poor service, with minimal attention to customers.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vistara-India, Guest Relations Manager at Vistara
Responded 5 days ago
Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shobhit M wrote a tip 18 Feb
"Donnt travel with vistara, overall very poor service of ground staff, check-in."
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Shubham Chawla wrote a tip 14 Feb
"They weight the baggage as if it were gold so do ensure that baggage doesn't even exceed grams if you don't want to be charged extra."
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Singh wrote a tip 13 Feb
"Passengers with kids, must avoid Vistara. Staff is extremely rude. Seems like staff is trained to be rude. "
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BalkrishnaShroff wrote a tip 9 Feb
"Business class very comfortable."
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akiphany wrote a tip 7 Feb
"Do not fly vistara"
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Round TripOne-wayMulti-city
Depart
Fri, 08/03
Return
Fri, 15/03
Travellers
1, Economy