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Spring Airlines Japan


92 reviews
Headquarters: Kozunomori 4 Chome 11 No 2 Yubinbango, Narita 286-0048 Chiba Prefecture +81-0570-666-188 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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92 Reviews from our TripAdvisor Community

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92 reviews from our community

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Showing 13: English reviews
Kuala Lumpur, Malaysia
Level 6 Contributor
105 reviews
47 helpful votes
Reviewed 14 February 2018

took the flight from Hiroshima to Tokyo. it was a good flight and value for money. they are very strict with the luggage size and weight for carry-on so good to know the weight of your carry-on bags/item. the legroom was very narrow though. for someone tall and big, it will not be a comfortable flight. otherwise it was a...

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Domestic Economy Hiroshima - Tokyo

Helpful?
Thank shahrul79
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 4 December 2017

Cost-performance is great. Specially, if the flight is just of a couple hours. Read the fine print. Some special offers only allows you a single carry-on of 5kg. If you get to the counter with extra bags, even of small size, they will do anything possible to charge you the $50 excess luggage. This is per flight, so can end...

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North Asia Economy Tokyo - Wuhan

Helpful?
1 Thank Cristian M
Melbourne, Australia
Level 1 Contributor
3 reviews
7 helpful votes
Reviewed 4 August 2017

Just an update to my earlier post - adding luggage via the Spring Airlines call centre once in Japan worked fine, but the automated recording for credit card payments is in Japanese only. So it helps to have a Japanese speaker with you! It was a little bit of a hassle but I couldn't fault the flight experience from Hiroshima...

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Domestic Economy Hiroshima - Tokyo

Helpful?
1 Thank Sara D
Wasaga Beach
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed 26 June 2017

We had to get to Tokyo, Narita, and to buy the ticket from Canada, it was very expensive, but my daughter-in-law booked the flight from Japan and it was very inexpensive. Good flight and comfortable.

Domestic Economy Hiroshima - Tokyo
Helpful?
Thank 710jeannineb
2 reviews
5 helpful votes
Reviewed 17 April 2017

Firstly this company proposes attractive flight pricing but finally they will charge you tremendously in case any of your luggage exceeds 5 Kg weight. Their staff is weighting all your luggage when you are checking in and I was charged 9000 Japanese Yens for carrying a 7 Kg cabin luggage. Of course they do not mention the conditions they apply...

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North Asia Economy Tokyo - Wuhan

Helpful?
4 Thank Michael M
Level 4 Contributor
29 reviews
10 helpful votes
Reviewed 9 April 2017

From reading reviews about spring airlines, I was expecting some sort of disaster along the line. However, my wife and I found Spring Airlines to be enjoyable, punctual, and with a happy staff. My wife was pregnant at the time, and they made extra sure that she was comfortable.

Domestic Economy Tokyo - Osaka
Helpful?
Thank JT-Alberto
2 reviews
3 helpful votes
Reviewed 3 March 2017 via mobile

Booked spring airlines through an agent. (Edreams) could not book baggage. Tried so hard to get onto website but could not as only in Japanese. Contacted them through Facebook message and after much back and forth found out cost of baggage but could not book until within Japan. When in Japan went to spring airlines counter at airport as phone...

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Domestic Economy Tokyo - Chitose

Helpful?
2 Thank Holly S
Melbourne, Australia
Level 1 Contributor
3 reviews
7 helpful votes
Reviewed 8 February 2017

My review is premature as I am yet to fly, but I've just received advice from Spring Airlines Japan as to how to pre-purchase check-in luggage allowance. I thought others may find it useful. It is on their website, but only in Japanese. FYI, their online customer service centre responds to emails pretty quickly, and in English. If check-in luggage...

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Domestic Economy Hiroshima - Tokyo

Helpful?
5 Thank Sara D
Level 6 Contributor
132 reviews
13 helpful votes
Reviewed 29 January 2017

No serve water, no serve anythings. if you want to eat or drink, just pay for it. the seat was terrible too. Too small. I know this flight is cheap. but really hard work.

Southeast Asia Economy Shanghai - Krabi Town
Helpful?
2 Thank HY0801
Gorizia, Italy
Level 4 Contributor
18 reviews
10 helpful votes
Reviewed 26 July 2016

A few days ago a friend and I traveled from Hiroshima to Narita. Everything went well except some noisy passengers (which is not the airline's fault). The check-in went smooth, the flight was on time, the cabin crew was helpful, kind and English-speaking, the seats were quite comfortable, the prices were quite okay (and we booked 2-3 weeks before the...

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Domestic Economy Hiroshima - Tokyo

Helpful?
2 Thank iris_marron
See travel tips for airlines
“if you are tall, ask for seats at the emergency exit as there are more legroom for that.”
shahrul79, 13 Feb 2018 | Read review
“If you book from Canada it is very expensive but we had someone in Japan to book our flight.”
710jeannineb, 26 Jun 2017 | Read review
“Double check the conditions and select another airline”
michaelmV3996AO, 16 Apr 2017 | Read review
“Check in for this airline is two-hours before flight time. Do not worry, security does not take too long in Japan.”
JT-Alberto, 8 Apr 2017 | Read review
“Avoid this airlines, if you have enough money and time.”
HY0801, 28 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Spring Airlines Japan
Low-cost carrier Spring Airlines Japan (IJ) is headquartered in Narita and operates from a base at Narita International Airport (NRT). Chinese budget carrier Spring Airlines (9C) is a part-owner of the carrier. The airline began operations in 2014 and currently flies to four destinations. In addition to NRT, these are Hiroshima Airport (HIJ), Saga Airport (HSG) and Takamatsu Airport (TAK). Its fleet consists of three Boeing 737-800 planes with Premium Economy seating with additional legroom and Economy Class seating. As a low-cost carrier, passengers must pay extra for items such as onboard food and beverages.
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