Air India Express

Headquarters: Air india Express Building, Gandhi Square, D. H. Road, Kochi (Cochin) India 682 016

044 3001 2001

Website

2.01,026 reviews

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About Air India Express

Airline Summary

Air India Express (IX) is the low-cost carrier that is a subsidiary of Air India. It operates all-Economy Class flights. Air India Express flies primarily from the Indian state of Kerala, where it has three operating bases, as well as the states of Tamil Nadu and Karnataka. Destinations include cities within India, as well as airports elsewhere in Asia, including the Middle East. In total, the airline flies to about 30 destinations. The airline is known for its aircraft livery, each of which sports a unique tail design that illustrates some aspect of Indian culture, history or tradition.

2.0

1,026

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121

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Mohammad Aslam

Hyderabad, India

5 contributions

Connected flight missed by delayed 2 hrs from Mumbai

Mumbai - LucknowDomestic

Worst experience of my travel … flight is delay 2 hrs from Mumbai, and that why my connected flight is miss from Delhi. Then Floor staff not do any thing give only one solution next flight at 13.15 and my connecting flight at morning 6.40 am have missed . I waiting at airport 5 hrs . Seating on chair, worst management and aircraft, Don’t have any solution for the customer.

Date of travel: January 2025

Legroom

Seat comfort

In-flight Entertainment

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Value for money

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Written 12 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

VijiVijayan294265

Singapore, Singapore

43 contributions

Horrible experience

Singapore - TiruchirappalliAsia

This is an awful airline with no safety standards. the checkin staff Navin in Singapore and Ragadeesh in Trichy were fantastic. They were helpful and polite and I was very happy to have them help me. The cabin crew are very nice and the flight was really smooth so the cockpit crew is experienced. I blame the airline for poor safety and putting the crew's life in misery. The seats are awful, the passengers got drunk with duty free alcohol, did not know how to use the bathroom. Crew were not able to secure all hand baggage due to space constraints. What should the airlines do. Improve the safety DO NOT allow all the liquor bottles and hand carry to be brought into the cabin, don't be greedy think of the safety. Be strict on securing the luggage in the overhead compartments and the use of seat belt. If the airlines doesn't care what can the crew do. Get your act together Air India Express.I will never fly in this airline again but I feel bad for the crew, take care of them.

Date of travel: January 2025

Seat comfort

Customer service

Value for money

Cleanliness

Check-in and boarding

Written 12 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Trip27113925667

1 contribution

Careless Airlines

Kolkata (Calcutta) - Chennai (Madras)Domestic

Worst service because of them i missed my importance meeting.if they are going to Delay the flight why did Airlines need to mention in that hrs.

Date of travel: January 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written 9 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kelvin K J

2 contributions

Air India Express: Pay more, carry less—now that's express service!

Kochi (Cochin) - Kuwait CityInternational

Paid for 3 extra kilos of hand baggage, but guess what? Air India Express staff told me at the airport, 'Sorry, sir/ma’am, only 7 kilos allowed.' So, basically, I paid extra for... nothing! Maybe they thought I was donating to their invisible baggage fund? If you're planning to carry a feather and a dream, this airline is perfect for you. Otherwise, save your money and your sanity. Thanks for the comedy show at check-in

Date of travel: January 2025

Written 9 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Voyage56114787161

2 contributions

flight going from bangalore to surat take off late

Bengaluru - SuratDomestic

it was a bad flight the pilot did an emergency landing but he is saying we will go back to surat and why are you going back to surat air hostess did not even give food that is it i am done i don't have anything else to say about air india express never choose air india express

Date of travel: November 2024

Written 9 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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