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Air India Express


245 reviews
Headquarters: Air india Express Building Gandhi Square, D. H. Road, Kochi (Cochin) 682 016 India 011 91 44 3001 2001 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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245 Reviews from our TripAdvisor Community

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245 reviews from our community

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Showing 243: English reviews
Level 1 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

First and foremost, the flights are punctual and Takeoff / Landing are pretty smooth, shows Air India has finest pilots in the World. Amenotoes and Dinner are good, could have been little better. Though most of the Crew are good, still few people need to learn the etiquettes of customer service, even the young crew members are with prejudice and...

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International Economy Chennai - Dubai

Helpful?
Thank Seaside821793
1 review
Reviewed 3 days ago
NEW
via mobile

From Sharjah to Tiruchirapalli Air India Express very bad Airlines inside the flight smelling ‏and seat was very very small not comfortable to travel I see this things more than 10 years nothing change no improvement when we are sitting inside the flight 3 people very difficult to go outside for toilet because the saetu very close no space and...

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International Economy Sharjah - Tiruchirappalli

Helpful?
Thank Mohamed F
Level 3 Contributor
22 reviews
Reviewed 4 days ago
NEW

Sheer nonsense! Delay in departure (More than 60 min) Moreover the pilot blamed it on the "Weather" for the delay. The flight was already delayed by 40 min (After that the weather factor kicked in). No co-ordination at the check-in counters. Same individuals were being booked on the same seats creating arguments. Seat selection never worked on the website (Checked...

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International Economy Pune - Dubai

Helpful?
Thank HarshadDesai
Level 3 Contributor
23 reviews
5 helpful votes
Reviewed 1 week ago

Very uncomfortable flight! The cabin staff though very courteous and helpful, is very crude. it really felt like travelling in 2nd class train! Which airline serves Bread Jam as snacks on flight? And they have no tea or any beverage.Whatever be the reason, as a customer if I am flying, and Example: in the middle of air you tell me...

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Domestic Economy Coimbatore - New Delhi

Helpful?
Thank Setumodawal
Witney, United Kingdom
Level 4 Contributor
18 reviews
3 helpful votes
Reviewed 1 week ago

This was the first time on an Air India express from Nepal via Delhi to Ahmedabad and can truly say that it was a hassle free flight and on time.Refreshments and snacks too did not disappoint and great smartly dressed staff.If ever again in India my first choice will be AI express as I usually fly AI from London to...

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Asia Economy Kathmandu - Ahmedabad

Helpful?
Thank Piush P
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago

Never ever go for Air India express , Air condition doesn't function, one actually sweat in the flight, flights are not at all cleaned, maintained, snacks they offer looks stale. Food trays are broken, seats are torn. Booked this flight only due to convenient timings and it was the biggest mistake. Still regret why i went for Air India Express...

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International Economy Dubai - New Delhi

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1 Thank BackPacker823478
New Delhi, India
Level 3 Contributor
19 reviews
2 helpful votes
Reviewed 1 week ago

It was good flight from Dubai to Delhi, surprisingly served food also in the no frill flight... and in flight service was good... only too rigid on hand bags weight

International Economy Dubai - New Delhi
Helpful?
Thank Somani2
Mumbai, India
Level 2 Contributor
8 reviews
Reviewed 2 weeks ago

third class airlines, third class service, third grade maintenance and overall a big mistake by travelling on this airline.

International Economy Mumbai - Dubai
Helpful?
Thank Mayank J
Kannur, India
Level 4 Contributor
26 reviews
3 helpful votes
Reviewed 3 weeks ago

I have gone a visiting on feb-18.From manglore to dubai.As I heard from regular travelling(twice in two year :))friends that its like our normal transport buses.But I didnt feel like that.seating is mm ok,service was good.Totally above my expectations.

International Economy Mangalore - Dubai
Helpful?
Thank safeerpala
chennai
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

When compared with other budget airlines air India express is quiet ok... Food served also ok.. But as usual thing with air India, the flight attendants were not pleasing..

Southeast Asia Economy Chennai - Singapore
Helpful?
1 Thank sanprasath
See travel tips for airlines
“Pls check your hand baggage not to exceed given limit or ready to check in at boarding gate... very rigid on hand baggage at boarding gate”
Somani2, 9 Oct 2018 | Read review
“dont travel by this stupid airlines”
themayank, 2 Oct 2018 | Read review
“I can say Economically good experience”
KuldeepJ37, 11 Sep 2018 | Read review
“Try for aisle-side seat, so that you can stretch your legs.”
673pradeepr, 29 Aug 2018 | Read review
“Eat and drink well before flight.”
363ajmalp, 14 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India Express
Air India Express (IX) is the low-cost carrier that is a subsidiary of Air India. It operates all-Economy Class flights. Air India Express flies primarily from the Indian state of Kerala, where it has three operating bases, as well as the states of Tamil Nadu and Karnataka. Destinations include cities within India, as well as airports elsewhere in Asia, including the Middle East. In total, the airline flies to about 30 destinations. The airline is known for its aircraft livery, each of which sports a unique tail design that illustrates some aspect of Indian culture, history or tradition.
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