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Xiamen Airlines


348 reviews
Headquarters: 22 Dailiao Road, Xiamen 361006 China 011 86 95557 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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348 Reviews from our TripAdvisor Community

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348 reviews from our community

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Showing 218: English reviews
Nanjing, China
Level 6 Contributor
214 reviews
79 helpful votes
Reviewed today
NEW

Biggest issue s hat when you book from their website you barely get much flight info an their mainland customer care line never works how useless. But thier cabin crew is the best I've ever seen they really know how to handle pressure an be straight with passengers (especially Chinese passengers). They were n control from take off to landing....

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Domestic Economy Nanjing - Fuzhou

Helpful?
Thank Shannon083
North Vancouver, British Columbia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

The Xiamen airline web is just show. nothing works on their website. I don't understand why even has the website. I don't want to fly with them. but you can cancel the ticket. you know. cuz NOTHING WORKS. Seriously YOU NEED A MAJOR UPDATE ON YOUR WEBSITE.

International Business Class Vancouver - Shanghai
Helpful?
Thank sparkyxu
Victoria, Canada
Level 3 Contributor
8 reviews
3 helpful votes
Reviewed 2 days ago
NEW

This was my second time flying with Xiamen Airlines and I can certainly say I have not been disappointed with their service, both on board and on the ground. Even in economy class, the seats are comfortable with great leg room, even for a tall guy like me. Both times I have flown with Xiamen Airlines, it has been between...

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International Economy Vancouver - Ho Chi Minh City

Helpful?
1 Thank Raymond W
2 reviews
Reviewed 2 days ago
NEW
via mobile

This airline was great. Departed on time on each leg. Easy / straight forward check in process (online check in didn't work but didn't matter to me). Always asked aisle or window preference. Crew has limited English and food isn't the best but overall it was a great experience. Additional plus- on layovers over 6 hours they offer a free...

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International Economy Los Angeles - Denpasar

Helpful?
Thank Emily K
Level 4 Contributor
24 reviews
3 helpful votes
Reviewed 1 week ago via mobile

Xiamen Airlines cabin crew are friendly and professional. They will try their best to accede to your onboard requests. Yes, the cabin crew can communicate in English. Regular food bento set and hot/cold beverages are included in your airfare and served onboard.

North Asia Economy Singapore - Xi'an
Helpful?
Thank Rose G
1 review
Reviewed 1 week ago via mobile

Worst airline. Wont print out my ticket because aa didnt include my middle name. I went through secruity just fine all other airport. Xiameng made me purchase another ticket. I called in to get a reciept so I can get it reimbursed, said they cant give me a receipt.v

Domestic Economy Fuzhou - Shanghai
Helpful?
Thank Shao Y
Orange County, California
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 2 weeks ago

I've always hated flying. I despise the disrespectful, messy, loud, inconsiderate and sick passengers that seem to possess zero self awareness and crowd my limited personal space. Turbulence makes me freeze like a deer in the headlights and I have the urge to get out my seat to stretch or move, even though I can't because I don't want to...

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International Economy Los Angeles - Phuket

Helpful?
Thank LexTravelsEarth2018
Los Angeles, California
1 review
7 helpful votes
Reviewed 2 weeks ago via mobile

This airline is the biggest SCAM! I booked a flight from Los Angeles to Bangkok with three hours layover in Xiamen city. At the airport I was told that I can’t use Xiamen airlines because I don’t have Chinese transit visa. Xiamen airport does not have transit area for transit passengers so everyone has to go through customs, get out...

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International Economy Los Angeles - Bangkok

Helpful?
7 Thank alla304
1 review
2 helpful votes
Reviewed 2 weeks ago via mobile

In the last 2 weeks I used Xiamen Air on 2 international and 2 domestic flights in China, by far the worst experiences ever. All flights were delayed, one domestic flight we boarded taxied out and sat there for 2 whole hours before it decided to take off for the 2.5 hr flight to Bejing. Air conditioning on all flights...

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International Economy Sydney - Fuzhou

Helpful?
2 Thank Traj1
Henderson, Nevada
Level 3 Contributor
20 reviews
1 helpful vote
Reviewed 2 weeks ago

Had a terrible experience with China Air, but no issues what so ever with Xiamen Airlines. They had a very organized boarding system, served drinks and snack 15 minutes after takeoff. Flight was under 1 1/2 hours and we were in Hong Kong before we knew it. Staff was friendly and no issues at all

Asia Economy Xiamen - Hong Kong
Helpful?
Thank greeleyt1
See travel tips for airlines
“International flights on new Boeing are excellent! Short flights on their old planes SUCK!”
LexTravelsEarth2018, 5 Jul 2018 | Read review
“allow plenty of time in between connections through Xiamen”
rogerh892, 11 Jun 2018 | Read review
“Make sure you check with the airline counter at the airport to get a pass to the transit lounge should you wish to use it.”
Super2Heroes, 21 May 2018 | Read review
“Take it for what it is and enjoy the change !!!”
R8023SQaland, 13 May 2018 | Read review
“Don't be afraid to eat the food. It's better than you'd expect.”
phillipaj2018, 23 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Xiamen Airlines
Founded in 1984, Xiamen Airlines (MF) is China's first privately owned airline. It is owned, in part, by China Southern Airlines (CZ). Xiamen Airlines is headquartered in Xiamen, Fujian Province, and operates from hubs at Xiamen Gaoqi International Airport (XMN), Fuzhou Changle International Airport (FOC) and Hangzhou Xiaoshan International Airport (HGH). The carrier is part of the SkyTeam alliance and flies to about 70 destinations. The majority of these are domestic destinations, but the airline also flies to 13 countries in Asia, Oceania and Europe.
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