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WestJet

Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1

Overview

3.53.5 of 5 bubbles18,764 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom3.5 of 5 bubbles
Seat comfort3.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.0 of 5 bubbles
Onboard Experience3.5 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.5 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding4.0 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About WestJet

Airline Summary

Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).
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18,764Reviews
1,559Photos
100Tips
3.5
18,764
Excellent
6,682
Very good
4,396
Average
2,100
Poor
1,321
Terrible
4,273

Popular mentions


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Yajur V
1 contribution
1.0 of 5 bubbles
WestJet botched my rebooking, lied about it, and left me fixing their mess. Absolute incompetence. Do better.
Toronto - EdmontonDomestic
I don’t even know where to start with the absolute disaster that was my recent travel experience with your airline. My original flight from Toronto to Edmonton was canceled, so I rebooked from London to Edmonton instead. You then switched me to Air Canada—except you didn’t actually do it properly, and Air Canada had no record of the switch. Fortunately, I had saved the transcript of my chat with your agent, so I had proof that you were, in fact, lying. After yet another round of calls (doing your agents’ job for them, I might add), I finally got rebooked to fly from Toronto to Edmonton the next day—only for that flight to be delayed by another 2.5 hours. At this point, I’m genuinely wondering if you run an airline or a very elaborate social experiment to test human patience. Throughout this entire ordeal, I was the one finding flights and suggesting options while your agents floundered. If I wanted to book my own travel while dealing with incompetence, I’d have let Expedia’s chatbot handle it. What exactly do your agents do if passengers have to solve their own problems? This was an embarrassing, frustrating, and completely unacceptable experience.
Date of travel: February 2025
Written 16 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

digitalroc
Calgary, Canada
2137 contributions
4.0 of 5 bubbles
Dec 2024 YYC to ZIH – Economy
Calgary - IxtapaMexico
Another good experience aboard a WestJet flight in economy. Although the older female gate agent probably needs to retire, the rest of the WestJet interactions were great. I was seated in the exit row and had a good experience. I overheard a passenger in 14C say, ‘You don’t know what your tomorrow is’. Who knew that statement would be so true to what happened to me in the coming days in Mexico!
Date of travel: December 2024
Written 16 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mar M
3 contributions
1.0 of 5 bubbles
Sobering Realization of Airline Monopoly accompanied by 'Rudeness'
London - VancouverInternational
Used 'rewards' to upgrade "Place an offer" to Business for the longest part of outbound flight due to surgery. Paid full amount of " offer " but they conveniently ran out of lunch menu. Only choice available $9 economy tomato pasta. Attendant was a thin line above rude. Return was even worse. Long queues, long wait, bumping passengers to get them checked-in on waiting flights due to shortage of staff. Then 2nd leg connecting flight had three ' mechanical ' delays due to parts availability. Long gruelling wait when sick with a virus caught while on vacation. No compensation, a lot of ' sorry for the delay '. NO - Sorry we flew with WestJet - as bad as the other taxpayers' monopoly Air Canada. Limited consumer choice of airlines in Canada.
Date of travel: August 2024
3.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
2.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 16 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

tony f
3 contributions
1.0 of 5 bubbles
Just brutal
St. John's - CancunMexico
Baggage ruined, claim denied. Avoid westjet at all costs especially if you have any interest in getting your bags on time / not damaged. Also the inflight entertainment is slow and glitchy and planes are dirty.
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
2.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
2.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 16 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lynn C
1 contribution
1.0 of 5 bubbles
Worst customer service ever.
Toronto - KelownaDomestic
We booked a direct flight and ended up with a non direct flight 3 days later. When that flight was delayed, westjet neglected to revise the second leg of the trip, resulting in an overnight stay in Calgary. This has been a common experience with flights with westjet. For the past 5 years, every direct flight that I have booked from Toronto to Kelowna has been cancelled and then rebooked, and rebooked, with total disregard that you can actually make connections. Last summer my direct flight was revised 5 times hours before my flight, then the connection that Westjet booked for me in Calgary departed 2 hours before the plane landed in Calgary If you book with Westjet, and I advise you not to, never assume that they have your best interest in mind, do not assume they will actually book connecting flights that are achievable. And never, never assume that direct flights actually exist. Then to top it off, reaching customer service to sort everything out takes hours.
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 16 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Mar M
3 contributions
1.0 of 5 bubbles
Unless absolutely necessary, DO NOT Pay extra for Business Class with an 'Offer' Attendants are NOT respectful to these 'econo' customers.
Read full review

tony f
3 contributions
1.0 of 5 bubbles
Use a different airline. Even air canada is now better then this garbage.
Read full review

Lynn C
1 contribution
1.0 of 5 bubbles
Don't assume that Westjet will actually get you to your destination as you have booked
Read full review

Brian T
1 contribution
5.0 of 5 bubbles
Have paitience. Flying is fun. Don't always look for reasons to complain. Life is good. You are not more important than anyone else.
Read full review

Jeff M
Calgary, Canada
21 contributions
2.0 of 5 bubbles
Avoid the 'transitional cabin' or similar flights or bring your own food and drinks.
Read full review

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Showing results 1-5 of 100
Baggage fees

Canada to United States
Carry-on bag:Included
1st checked bag: ₹1,822 - ₹2,126
2th checked bag: ₹3,037 - ₹3,584
3th checked bag: ₹6,075 - ₹7,168
4th checked bag: ₹6,075 - ₹7,168
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag:Included
1st checked bag: ₹2,606 - ₹3,040
2th checked bag: ₹4,343 - ₹5,124
3th checked bag: ₹8,685 - ₹10,248
4th checked bag: ₹8,685 - ₹10,248
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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