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WestJet


9,448 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,448 Reviews from our TripAdvisor Community

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9,448 reviews from our community

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Showing 9,155: English reviews
Mesa, Arizona
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW

Easy, left on time, arrived on time, great! Service was good for the short flight, beats driving. Staff was very helpful and accommodating.

Domestic Economy Calgary - Regina
Helpful?
Thank gprocyshen
Winnipeg, Canada
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Our anniversary trip to Las Vegas was amazing. West Jet took us from Winnipeg to Vancouver and then a small layover to Vegas. Originally flight to Vancouver was delayed but made up time in the air and managed to arrive abit early in Vancouver and was fortunate enough to have the same experience from Vancouver to Vegas...arriving about 15 minutes...

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Domestic Economy Winnipeg - Vancouver

Helpful?
Thank skellestine
Ontario, Canada
Level 4 Contributor
32 reviews
75 helpful votes
Reviewed yesterday
NEW

First the flight was suppose to leave at 9;46 am and then was changed to 10:15...not an issue as we had lots of notice leading up to our departure day. On the day of the flight, sitting at the gate, they announce that there is no crew for the flight and they hope to have us out of Toronto by...

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USA Economy Toronto - Las Vegas

Helpful?
Thank time2travel4fun
Folkestone, United Kingdom
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

Did a 16 day trip to America and flying Gatwick with west jet changing at Vancouver to las vegas and LA to Calgary then back to Gatwik could not fault West jet had never heard off them before comfortable seat food good staff at all airport and onboard where so pleasant and helpful would use again

International Economy London - Las Vegas
Helpful?
Thank alfiejackth
Peterborough, Canada
Level 6 Contributor
383 reviews
140 helpful votes
Reviewed 2 days ago
NEW

Not much room on that flight (although interestingly, on the way back, it was fine). Long wait before takeoff. Not impressed with the pretentiousness of the snack choices: "savoury or sweet". Can't they just ask if you want pretzels or a cookie? Otherwise fine....got us where we wanted to go.

Domestic Economy Toronto - Vancouver
Helpful?
Thank LarryTheRadioGuy
Lethbridge
Level 5 Contributor
73 reviews
33 helpful votes
Reviewed 2 days ago
NEW

WestJet always seem to provide good service. ONCE again was not disappointed. WestJet is diligent in keeping you informed of flight changes and delays and when flying WestJet they are very accommodating to your needs.

USA Economy Lethbridge - New York City
Helpful?
Thank May53Lethbridge
Toronto, Canada
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Flight left on time. Serve drinks 2 times with choice of cookies and Pretzel. Arrived Vancouver on time.

Domestic Economy Toronto - Vancouver
Helpful?
Thank wanelaine
Saskatchewan, Canada
Level 4 Contributor
37 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Comfortable, clean and nice new aircraft. Cabin crew were very personable and professional. The 737s have sufficient legroom, which can't be said for other airlines. The Q-400s are a bit tighter, especially if you're trying to use your laptop.

Domestic Economy Regina - Ottawa
Helpful?
Thank 61Waldo
Calgary, Canada
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW

The flights always seem to be delayed both ways and the information that the Westjet staff give out about the delay is very poor. We used to fly Westjet frequently but now if there is an alternative carrier I go with them. The staff always used to be jolly and make the flights fun but more often than not they...

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USA Economy Calgary - Las Vegas

Helpful?
Thank maryn475
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

Westjet has different classes of travel with different cancellation policies. The ticket receipt does not show the booking class so there is no way to prove the level booked in. It is their word against yours.

Domestic Premium Economy Calgary - Montreal
Helpful?
Thank whitecottae
See travel tips for airlines
“Price watch and buy tickets on a Wednesday.”
A8821SGtonym, 20 Sep 2018 | Read review
“travel economy plus”
442ashk, 20 Sep 2018 | Read review
“You do have to pay for a full meal, so it is advisable that you do pack your own food. Only light snack provided.”
U6051MRwayneh, 20 Sep 2018 | Read review
“Even at 5 am these people are fun to listen to when they do the safety speech”
Minutes2013, 20 Sep 2018 | Read review
“Don't Rent A Car By Way of ENTERPRISE @ Winnipeg Airport”
WasagaJohn, 20 Sep 2018 | Read review
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About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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