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WestJet


10,129 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,129 Reviews from our TripAdvisor Community

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10,129 reviews from our community

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Showing 9,823: English reviews
Gatineau, Canada
Level 4 Contributor
29 reviews
6 helpful votes
Reviewed today
NEW

We had 3 flights with WestJet, Ottawa to Toronto, Toronto to Calgary and Calgary to Phoenix. All flights were great and got excellent service on all 3 flights.

Date of travel: November 2018
USA Economy Ottawa - Phoenix
Helpful?
Thank Thomas M
Port Elgin, Canada
Level 4 Contributor
27 reviews
14 helpful votes
Reviewed today
NEW

Thank you WestJet! Our flight from Toronto to Antigua, November 2018, was excellent! The staff was attentive and wow Friendly! Nice change from other airlines...the seats were roomy and almost comfortable, in Economy. The only downfall Passengers beware to download the west jet app. On your devise before boarding, bring your headset, and charging cord, you need for movies etc....

Date of travel: November 2018
More 
Caribbean Economy Toronto - Antigua

Helpful?
Thank jmattrose
Saskatoon, Canada
Level 2 Contributor
8 reviews
18 helpful votes
Reviewed today
NEW
via mobile

i Love all the things WestJet does as a company to go above and beyond and show some good in a world consumed by money. I usually book any flights I can with them over Air Canada. However my next international flight may not include them. The service was exceptional and I understand everyone has smart phones or tablets now...

Date of travel: December 2018
More 
International Economy Saskatoon - London

Helpful?
Thank Brad L
Bowen Island, Canada
Level 4 Contributor
42 reviews
4 helpful votes
Reviewed today
NEW

Flight was fine. We had drinks service twice during the flight and the crew were pleasant.. Very nice having a non stop option with reasonable take off and arrival times

Date of travel: November 2018
Mexico Economy Vancouver - Puerto Vallarta
Helpful?
Thank CatPat225
Grimsby, Canada
Level 6 Contributor
162 reviews
98 helpful votes
Reviewed today
NEW
via mobile

The staff in the planes and at the airports were first class. All were friendly, helpful and appeared to truly enjoy their jobs. The experience was refreshing: other airlines we have experienced - many flight attendants are grouchy/rude. Not so on WestJet. I had to call the WestJet helpline while away because I had trouble checking in online. There assistance...

Date of travel: December 2018
More 
Domestic Economy Toronto - St. John's

Helpful?
Thank Ruby W
Worcester, United Kingdom
2 reviews
Reviewed today
NEW

on hold total of an hour and a half, call calls to book baggage because card had been compromised so didn't have a physical credit card. A woman named Maria said West Jet was not associated with their website so couldn't enable me to check in with my new card number which I had online and had to have a...

Date of travel: December 2018
More 
International Economy London - Toronto

Helpful?
Thank Chrism123458
Oakville, Canada
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed today
NEW

Brand new plane with much improved baggage storage in bins that drop down similar to the old 747's. While we've learned to travel with reduced badge needs, especially carry on, too many people are flying with 1 carryon only and taking all the storage with their 2 (usually) bags. Not sure about leg room, but it seemed bigger. Flight crews...

Date of travel: November 2018
More 
USA Economy Toronto - Los Angeles

Helpful?
Thank bcameron1
Hong Kong, China
2 reviews
1 helpful vote
Reviewed today
NEW
via mobile

My wife and I had a flight from Toronto to Cancun, the cabin crews and the staffs were nice, and before landing, we were both thinking Westjet was a pretty good airline. However, things turned south when we were collecting our luggages. My luggage was badly damaged and my wife’s luggage was delayed and had to be delivered by the...

Date of travel: December 2018
More 
Mexico Economy Toronto - Cancun

Helpful?
Thank Tylerpch1013
Level 3 Contributor
16 reviews
17 helpful votes
Reviewed yesterday
NEW
via mobile

Good airline to travel with. Managed to book exit seats in advance for no charge both there and back for extra leg room. Friendly staff for the most part too. drink service postponed on the way there due to turbulence but these things happen. Good pilots, processional stewardesses. Highly recommended West jet.

Date of travel: December 2018
USA Economy Vancouver - Lihue
Helpful?
Thank itznewman
Richmond, Canada
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed yesterday
NEW

Everything was totally fine, check in was fast, staff was very nice, we came in time with no problem.

Date of travel: November 2018
Mexico Economy Vancouver - Puerto Vallarta
Helpful?
Thank Elena P
See travel tips for airlines
“Download the WestJet App. So you can watch movies”
jmattrose, 10 Dec 2018 | Read review
“keep your carryon bags to a reasonable level.”
bcameron1, 10 Dec 2018 | Read review
“Bring earplugs”
pgtraveller2015, 9 Dec 2018 | Read review
“The flights are full most of the time: book in advance”
Ntee6603, 9 Dec 2018 | Read review
“Please ensure volunteer check in of carry on at the gate is properly tagged.”
mosesk2017, 8 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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