We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Volaris

7,922 reviews
Headquarters: Antonio Dovali Jaime 70, Torre B, Mexico City Mexico 01210
Overview
2.57,922 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Volaris
Headquarters: Antonio Dovali Jaime 70, Torre B, Mexico City Mexico 01210

Airline Summary

The second-largest airline in Mexico, Volaris (Y4) is a low-cost carrier that flies non-stop to about 50 destinations. These include about 35 points within Mexico and about 15 destinations in the United States. The airline's fleet is configured with just Economy Class seating, though passengers can pay more for preferred seating toward the front of the cabin, as well as seats with more legroom. Food and beverages are available for purchase on the plane. Volaris has hubs at Mexico City's Benito Juárez International Airport (MEX), Guadalajara's Don Miguel Hidalgo y Costilla International Airport (GDL), Tijuana's General Abelardo L. Rodríguez International Airport (TIJ) and Monterrey's General Mariano Escobedo International Airport (MTY).
Read more
7922Reviews
1142Photos
100Tips
Traveller rating
  • 1,143
  • 1,427
  • 1,179
  • 712
  • 3,463
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Roam23456586374 wrote a review Yesterday
1 contribution
Oakland - Guadalajara
Mexico
My husband, my 8 month old daughter, and I booked this flight many months in advance to take a vacation to Guadalajara, MEX - one of his favorite cities - as we both prepared to go back to work full time the day after returning from this vacation. On the flight there #Y4907 departing Thursday, March 6 at 5:30pm, we got to the airport and were in the loading bridge about to get on the plane when they had everyone disembark. After waiting an hour, they cancelled the flight. We had to re-book for the same flight the next day and did not get the lost night in our accommodations reimbursed. They offered us a $200 voucher which was only good for one month. On our return flight #Y4906 returning on Sunday, March 24 at 1:26pm. We arrived at the airport to discover that they had bumped us off our flight (along with a number of other families waiting in the same line). They did not have any flights to Oakland until the next day or two days later. I was starting a new job on Monday. The only way we could make it back in time was to take a flight to Fresno, #Y4950 departing at 8:14pm on Sunday, March 24 and rent a car. We did not get back home until 3am on Monday morning with our infant and mere hours before I had to get on the train for day one at my new position. Volaris offered us another voucher, which we declined, asking them - at minimum - to simply reimburse us for our rental car cost. They declined to do this, saying all they could offer was a voucher. At this point we were attempting to resolve the issues with our return flight, the departing flight voucher expired. So we ended up with our flights on both end causing travel delays of 24 hours and 12 hours, respectively with absolutely no type of compensation from the airline. All this happened while traveling with a very small child, something that added additional costs and sleeplessness due to the disrupted eating and sleeping schedules.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Travel52111534448 wrote a review Yesterday
3 contributions
Tijuana - Puerto Vallarta
Domestic
I showed up to the airport and the agent at the counter said I didn't have a reservation. I pulled out my booking and showed him. He slipped up and said the flight was overbooked. I then told him I have a seat and I paid for it in advance. He assigned me a seat in the rear of the plane, the very last row. I said that I would have to talk to the gate agent and also ask for a refund for the payment. When I got to the gate agent, he told me he could not do anything and that I would have to go back to the front counter. At this point I knew I was not gonna get anywhere. So I just bit my tongue and accepted that I had a seat. There is a reason Volaris has such poor ratings. Their agents customer service SUCKS! They all need to go through training to learn how to treat customers who have paid a premium for a seat on their plane. Never again will I fly this airline. It is by far the worst airline in the world and I have flown on over 30 airline companies. Clearly the WORST!!!
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
vivianne v wrote a review 15 Apr
1 contribution
Seattle - Cancun
Mexico
I will NEVER fly Velaris. It has been over a year of trying to get our money back from our flights to Cancun. A month before our flight they changed the flights on us making our trip almost two days less. We ended up finding another airline as Velaris wasn't offering any other flights that would fit within our scheduled trip. They have them least helpful support team with trying to get our money back and after getting a bunch of bank documents they are wanting to give us electronic credit. We do not want that!!!!!! This has been such a frustrating company to work with and I would NEVER recommend someone fly with them. Beware of Velaris airlines. If you have had troubles with Volaris, write a DOT complaint.
Read more
Date of travel: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Laura R wrote a review 14 Apr
1 contribution1 helpful vote
Volaris needs to clean the airplane. Volaris needs to at least provide water. They even charge you for tge air you breathe, they are disgusting. And they are not cheap. They are terrible.
Read more
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
William R wrote a review 13 Apr
CARLSBAD3 contributions1 helpful vote
Mazatlan - Tijuana
Domestic
Flight delayed 5 hours - no information updates, flight removed from public information sources (e.g., Flight Aware), no vouchers offered at airport, no compensation (as per Volaris' own policy) provided when contacted after the fact.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
1 Helpful vote
avatar-image
avatar-image
avatar-image
avatar-image
Subiendo al avión.
1 Helpful vote
PreviousNext
123456
avatar-image
Travel52111534448 wrote a tip Yesterday
"Pick any other Mexican airline if flying within the country. HORRIBLE SERVICE!!!"
avatar-image
vivianne v wrote a tip 15 Apr
"Never fly this airline. "
avatar-image
William R wrote a tip 13 Apr
"Just don't do it... also keep in mind that everything (including in-flight water, even after being held for 5+ hours) will have a price!"
avatar-image
Carlos P wrote a tip 12 Apr
"Pay the extra money somewhere else. "
avatar-image
Ana V wrote a tip 8 Apr
"Make sure your friends includes a seat and if your purchase any insurance or warranty take pictures of it because you would need them"
PreviousNext
123456
Baggage fees
Domestic Mexico
Carry-on bag: Included
1st checked bag: ₹3,011 - ₹6,021
2th checked bag: ₹3,011 - ₹6,021
3th checked bag: ₹3,011 - ₹6,021
4th checked bag: ₹3,011 - ₹6,021
Each checked bag maximum 55lb/24kg
Mexico to United States
Carry-on bag: Included
1st checked bag: ₹3,172 - ₹5,844
2th checked bag: ₹3,172 - ₹9,184
3th checked bag: ₹3,172 - ₹9,184
4th checked bag: ₹3,172 - ₹9,184
Each checked bag maximum 55lb/24kg
*Please confirm baggage fees on airline website.
Show more
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Volaris Mexico

Search flights

Round TripOne-wayMulti-city
Depart
Sat, 04/05
Return
Sat, 11/05
Travellers
1, Economy