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Virgin Atlantic Airways


10,546 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England 011 44 344 209 7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,546 Reviews from our TripAdvisor Community

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10,546 reviews from our community

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Showing 10,236: English reviews
Minsterworth, United Kingdom
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed today
NEW

Flew to Orlando from Gatwick with my first time flyer 7 year old grandson and my daughter. From the moment we arrived at Gatwick all Virgin Airline staff were really helpful and friendly. A wheelchair was available for me being recently post op from a hip replacement with one waiting for me when we disembarked in Orlando. On board the...

Date of travel: August 2018
More 
USA Premium Economy Gatineau - Orlando

Helpful?
Thank blondemoment17
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed today
NEW
via mobile

Recent flight to Dubai for a short break for the third time this year..... yet again we don’t get our choice of food!!! Four out of the last five flights..... let down with availability of choice...... WAKE UP VIRGIN & cater for passengers properly !!

Date of travel: December 2018
International Premium Economy London - Dubai
Helpful?
Thank steveBayley
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

I absolutely love flying with Virgin Atlantic as they always go above & beyond to make sure you’re comfortable during your flight😊 flight attendants were amazing, we made new friends with the crew on both flights

Date of travel: November 2018
International Economy London - Newark
Helpful?
Thank Ida J
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed today
NEW
via mobile

Flew on one of the new 787’s! Much better experience than I have previously had with Virgin Atlantic on some of their older fleet!

Date of travel: November 2018
International Economy London - San Francisco
Helpful?
Thank mattdP9042QD
portsmouth
Level 4 Contributor
40 reviews
33 helpful votes
Reviewed today
NEW

Staff are in robot mode and just keep serving drinks to anyone who asks (before they run out mid flight) and we had 2 drunks behind us who were loud, rude and swearing. I asked the stewed not to serve them anymore drink in the hope they wo7ld sleep it off! Ok she said, before giving them more!!!!

Date of travel: June 2018
International Economy London - Las Vegas
Helpful?
Thank gazza4747
Huddersfield, United Kingdom
Level 5 Contributor
52 reviews
27 helpful votes
Reviewed today
NEW

Having flown via Dubai earlier in the year, we were pleased to fond a direct flight. The plane was very good with plenty of leg room. We were boarded very efficiently and fortunately found we had a row of 3 seats for the two of us. Airline food is never very appetising and this was the case for both meals....

Date of travel: December 2018
More 
International Premium Economy New Delhi - London

Helpful?
Thank janebelinda59
Stalybridge, United Kingdom
Level 2 Contributor
6 reviews
6 helpful votes
Reviewed today
NEW

great airline , nothing too much trouble , great movies and tv choice , food was good , kids loved the tv and programmes, plenty of leg room

Date of travel: September 2018
International Economy Manchester - Orlando
Helpful?
Thank wilmasprung
Devon
Level 4 Contributor
31 reviews
14 helpful votes
Reviewed today
NEW
via mobile

We paid extra for virgin delight. Extra legroom, priority boarding, 23kgs luggage etc. Well worth the extra made a lot of difference. My granddaughter took the class monkey with her and they let her go into the cockpit and have his photo taken there for the class. It made her day

Date of travel: November 2018
International Economy London - Orlando
Helpful?
Thank PlymouthBikers
Whiteley, United Kingdom
Level 5 Contributor
51 reviews
18 helpful votes
Reviewed today
NEW

I was hoping to be impressed by Virgin Atlantic's service and I was not disappointed. The seat in Premium Economy was very comfortable and with decent legroom. On boarding, a glass of fizz or juice was offered. Cabin announcements were specific to the cabin so seemed more personalised. There was a drinks service as soon as were were airborne, followed...

Date of travel: September 2018
More 
International Premium Economy London - Los Angeles

Helpful?
Thank Norbert_Whiteley
Saint Louis, Missouri
Level 3 Contributor
20 reviews
1 helpful vote
Reviewed today
NEW

We flew from Heathrow back home to Virginia back in November of 2018 and got a great deal on our tickets. The flight from Heathrow to VA was outstanding. They are very good about making you feel comfortable and if you need something they are very accommodating. While in VA we received and email the day before stating that our...

Date of travel: November 2018
More 
International Premium Economy London - Washington DC

Helpful?
Thank 715ralphf
See travel tips for airlines
“Try to avoid”
gazza4747, 11 Dec 2018 | Read review
“Premium economy is worth it for the legroom.”
janebelinda59, 11 Dec 2018 | Read review
“Attentive and attractive cabin crew. Just Virgin Atlantic route?”
craneyot, 9 Dec 2018 | Read review
“Go by British Airways”
N5711KGpeterh, 9 Dec 2018 | Read review
“Try not to sit by the toilets, Wouldnt be very pleasant. Take some nice head phones or ear buds, as the ones provided are not very good.”
Martyn10001, 9 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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