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Virgin Atlantic Airways


8,402 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England +44-0344-209-7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,402 Reviews from our TripAdvisor Community

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8,402 reviews from our community

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Showing 8,170: English reviews
Cinderford, United Kingdom
Level 5 Contributor
55 reviews
16 helpful votes
Reviewed yesterday
NEW

Have flown this route with Virgin six times now and have always found the service excellent. The seats in Premium economy offer much more leg room and a larger more comfortable flight. The usual airline food is generally very good and the drinks available should you wish. Check in was quick and easy leaving me with loads of time for...

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International Premium Economy London - Johannesburg

Helpful?
Thank clivemrm
London
Level 2 Contributor
8 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

Having always chosen Virgin over BA I would seriously think twice before booking with them again. The flight was average, seating cramped, cabin crew looked overworked, aircraft rundown and in need of an upgrade. The service has gone down. I know things are tight but when you expect s certain standard it's a real let down not to get it.

International Economy London - Bridgetown
Helpful?
1 Thank nubianq
Las Vegas, Nevada
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed yesterday
NEW

We recently flew Virgin Atlantic to London Gatwick. The airline handled everything well and we departed on time going both directions. We upgraded to an exit row on the way to London and felt we didn't need to. The airplane was roomy and the flight attendants were very accommodating. On the return we kept our original seats and there was...

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International Economy Las Vegas - London

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Thank D T
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed yesterday
NEW

Mmmm,,well I must say I wasn’t inspired with any of the service,,informed the hostess that we were cold,,not even offered a blanket,! Just mumbled something inaudible, Food was uninteresting coffee undrinkable ughhhh,,

International Premium Economy London - Newark
Helpful?
Thank Dave B
Bodmin, United Kingdom
Level 4 Contributor
34 reviews
22 helpful votes
Reviewed yesterday
NEW

We travelled as a couple from Gatwick to Cancun. A ten hour flight is not to be undertaken lightly, however we had decided on Economy Premium for a little more space. It was well worth the slight increase in fare fo4 th3 additional space and other upgrades available. As usual I had the pleasure of sitting behind the one passenger...

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International Premium Economy London - Cancun

Helpful?
Thank CornwallLily
Level 6 Contributor
86 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

This is my third trip on this route in three years. I have no idea what these other people are talking about with less than 5 Stars. Service, Food and plane All top notch! I used toilet and snack wall several times to get up and walk around during long flight. Always super clean. P Preordered the Hindu meal even...

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International Premium Economy Seattle - London

Helpful?
Thank Jimmy C
Arkansas
Level 3 Contributor
12 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

Where to start... HORRIBLY uncomfortable seats. Seats are not maintained, see picture of magazine pocket (bottom busted out). I put my tablet in it and fell out onto the floor. Small food portions. They charge extra for assigned seating prior to the day of travel (to make sure you sit with wife/family, you have to pay). Not cool... I'm 74...

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International Economy London - Atlanta

Helpful?
Thank TheCraftons
Durham, United Kingdom
Level 3 Contributor
14 reviews
11 helpful votes
Reviewed yesterday
NEW

love flying with virgin, nothing is too much trouble for the crew, they are so laid back and so proffesional.

International Economy Manchester - New York City
Helpful?
Thank Sharon F
Hastings, United Kingdom
Level 4 Contributor
48 reviews
54 helpful votes
Reviewed yesterday
NEW

Apparently the plane was a replacement one,but unfortunately no one thought to tell us that.we found out because,a person sitting in front of us complained because she kept putting her seat back and hitting my husbands knees and every time he tried to move them because of pain being caused by the seat she moaned,but he had nowhere else to...

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International Economy Grenada - London

Helpful?
Thank daphne w
London, United Kingdom
Level 5 Contributor
66 reviews
29 helpful votes
Reviewed 2 days ago
NEW

Service has gone down hill. They've changed the way in which you can use your points and this new economy flight system doesn't make one bit of sense to me!

International Premium Economy Montego Bay - London
Helpful?
Thank Sannyxx
See travel tips for airlines
“I always opt for an aisle seat, easier to go for a stroll”
clivemrm, 19 Jun 2018 | Read review
“Don’t bother,!”
davebS5143FV, 19 Jun 2018 | Read review
“Travel first class!!!”
95daphnew, 19 Jun 2018 | Read review
“Don't think it's possible.”
JoanPrid, 18 Jun 2018 | Read review
“Those with disability needs - this airline is superb!!”
lifegotcreative, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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