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Virgin Atlantic Airways


9,774 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England 011 44 344 209 7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,774 Reviews from our TripAdvisor Community

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9,774 reviews from our community

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Showing 9,489: English reviews
Nuneaton, United Kingdom
Level 6 Contributor
280 reviews
99 helpful votes
Reviewed yesterday
NEW

Flight was on time. However time of light changed a couple of months after booking which impacted on our connecting flights. Seats were comfortable with standard amount of legroom for economy. Cabin crew very good. Good in flight entertainment. In flight chargers are a great idea for charging your iPhone etc. Food was generally good and better than usual in...

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International Economy London - Atlanta

Helpful?
Thank Manderj
Paisley, United Kingdom
Level 4 Contributor
27 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

Flights were good only down side was in trying to book seats either on z pc or phone app . Was slightly confusing on pc and impossible on our phone. Amount of money we pay for flights we shouldn't have hassle to sit together or need to pay extra on long haul flights.

International Premium Economy London - Cancun
Helpful?
Thank Iain T
Richmond, United Kingdom
Level 4 Contributor
29 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

Our recent experience with virgin Atlantic was quite simply, dreadful. I was flying with my wife and 2 daughters. My wife is an extremely nervous flyer and one of my daughter's had a severe nut allergy. Because of my wife's fear we thought it best if we paid extra to sit upstairs in the aircraft where there are fewer people....

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International Economy Orlando - Manchester

Helpful?
Thank Andrew L
Shaw, United Kingdom
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

Just flown with virgin Atlantic and WoW what a fantastic flight. On boarding you are given a glass of bubbly, we had booked the premium economy seats and they are the best seats that we have ever used in this class. The flight attendants were absolutely fantastic and couldn’t do enough for us. I didn’t want the afternoon tea that...

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International Premium Economy London - Miami

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Thank Lindsey H
Hong Kong, China
Level 3 Contributor
23 reviews
7 helpful votes
Reviewed yesterday
NEW

We booked a return flight for our daughter, as circumstances changed we had to cancel the Christmas return flight, we paid GB916.00, the cost of the flight out was GBP538.91, the return flight would have been GBP348.00, we cancelled in September the refund amount received GBP29.70. I am disgusted, and will never fly with Virgin again!!!!

International Premium Economy London - Hong Kong
Helpful?
Thank Paul W
Newbury, United Kingdom
Level 4 Contributor
40 reviews
16 helpful votes
Reviewed yesterday
NEW

Easy check in for me but could not check my wife In online because she’d been ‘chosen’ for government security quota only allowed to check in at airport. Unaware of this, thought issue with ticket so minor panic but rang Virgin who confirmed was ok. Apart from this ok, quickly through security. Plane boarding good, Premium Economy seat wider but...

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International Premium Economy London - Los Angeles

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Thank Peter s
West Palm Beach, Florida
Level 6 Contributor
764 reviews
232 helpful votes
Reviewed yesterday
NEW

My friend and I traveled to London and have nothing to say but good things about Virgin Atlantic!! The service and attitude of the employees was excellent from check in to arrival. I definitely recommend this airline.

International Economy West Palm Beach - London
Helpful?
Thank Linda M
London, United Kingdom
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

A new plane in the fleet the Honkey Tonk woman. She was a lot smaller then the one we flew out on. Very uncomfortable flight no room to get the lid of my dinner courtesy of the ignorant passenger in front of me. If this is the new fleet then I won’t be flying long haul with virgin again.

International Economy Bridgetown - London
Helpful?
Thank lesleysavage57
Chelmsford, United Kingdom
Level 4 Contributor
26 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

First time flying with Virgin Atlantic, flight left on time, food was average but was nice to have a menu choice and we were offered complimentary drinks spirits, beer and wine. The plane wasn’t as good as I expected having flown on the Dreamliner with Tui which was much nicer. I would travel with Virgin Atlantic again

International Economy London - New York City
Helpful?
Thank kerrip2
Level 5 Contributor
56 reviews
62 helpful votes
Reviewed yesterday
NEW
via mobile

We have just booked with virgin for the 3rd consecutive year. The service is fantastic from the start of the check-in process. We have always found boarding the plane which was the 747 trouble free with the air stewards and stewardesses seemingly friendly. All the staff grace an air of natural service that puts you at ease. It was lovely...

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International Economy Manchester - Orlando

Helpful?
Thank Mark90am
See travel tips for airlines
“Book your seats early in order to get seats that are together”
823LindseyH, 25 Sep 2018 | Read review
“Book with an alternative carrier”
T9414BQpaulw, 25 Sep 2018 | Read review
“Bulkhead seats might be better unless you have long legs”
400Peters, 25 Sep 2018 | Read review
“Go premium economy”
lesleysavage57, 25 Sep 2018 | Read review
“Checkin online and select your own seats”
D6144QZstevem, 25 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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