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Vietnam Airlines


4,348 reviews
Headquarters: 200 Nguyen Son Str. Long Bien District, Hanoi Vietnam +84-8-38-320-320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,348 Reviews from our TripAdvisor Community

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4,348 reviews from our community

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Showing 2,461: English reviews
Wst Midlands
Level 4 Contributor
29 reviews
10 helpful votes
Reviewed today
NEW

This was a Virgin Holiday and arranged by them so that we could have direct flights. The plane was a little bit tired, it really needed refurbishment. The staff were ok but there were times when it was difficult to understand what was being said. The food was reasonable but the entertainment channels were absolutely rubbish. We were just glad...

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International Business Class London - Hanoi

Helpful?
Thank artherwebb
Anaheim
2 reviews
1 helpful vote
Reviewed today
NEW
via mobile

Vietnam Airlines has always been my best choice for air travelling. All my flights with VNA, including 3 between Hanoi and London, are my wonderful experiences. Today I took a 12hr flight from Hanoi to London. The whole flight was smooth with tiny shake. Food on flight, both Asian and European, was tasty. Various means of entertainment were offered and...

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International Economy Hanoi - London

Helpful?
Thank Hanh P
Casino, Australia
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed today
NEW

Truly second to none. I have flown many airlines and set Qantas the bench mark. Vietnam airlines have done there homework and offer excellent service & hospitality on board there new fleet of aircraft. Great to see an airline caring about their passengers not just profits what ever class you fly.

International Economy Sydney - Hanoi
Helpful?
Thank BMellin1968
2 reviews
Reviewed yesterday
NEW

I have 9hour with a supportive, friendly crew. The food and drink are ok. I strongly recommend you fly with VNA.

International Economy Hanoi - Sydney
Helpful?
Thank Cong P
Southport, United Kingdom
Level 6 Contributor
218 reviews
52 helpful votes
Reviewed yesterday
NEW

I have flown with Vietnam Airlines on several occasions and always found them very good and much cheaper than other airlines. Easy check in at HCM Airport, nice lounge. Friendly staff on the plane, good food and a nice choice of beers. Some of the planes are a bit old but all ok. Also not many delays.

Asia Business Class Ho Chi Minh City - Hong Kong
Helpful?
Thank steve m
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

We flew Vietnam Airlines for the first time. Besides being apprehensive due to price, normally you get what you pay for, we were presently surprised. The option is probably for the person with a little bit of extra time. we had an 8.5hr layover in Ho Chi Minh on the way over and 14hrs on return. there are options to...

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International Economy Sydney - London

Helpful?
Thank marknsuetaylor
Paris, France
Level 6 Contributor
181 reviews
47 helpful votes
Reviewed 2 days ago
NEW

Not the warmest greeting when boarding but polite. The service is minimal for the short distance traveled. Not the most unpleasant flight I have ever had but I have been made to feel more welcome in the past!

Domestic Business Class Ho Chi Minh City - Da Nang
Helpful?
Thank 187147George
Singapore, Singapore
Level 3 Contributor
9 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Smooth and friendy, very smooth flight all the way with friendly host, just the aircraft is little too old.

Southeast Asia Economy Singapore - Hanoi
Helpful?
Thank Victor K
Pontefract, United Kingdom
2 reviews
1 helpful vote
Reviewed 3 days ago
NEW

excellent flight and good service out bound but stewards not very helpful in bound. all other aspects good. Excelllent airplane.

International Economy London - Hanoi
Helpful?
1 Thank johncraven2
Geelong, Australia
Level 4 Contributor
23 reviews
8 helpful votes
Reviewed 3 days ago
NEW

Could not ask for a better service, quick to get on and off, and even though we were bused to the terminal it was very efficent, meals were lovely.

Domestic Economy Hanoi - Da Nang
Helpful?
1 Thank maccasmrs
See travel tips for airlines
“early booking you will have a very good 4* flights”
congp638, 21 Jun 2018 | Read review
“If you travel business you have your own queue for immigration so much quicker to get through.”
V2962SWstevem, 21 Jun 2018 | Read review
“Book directly with airline, not agents. Try to talk to them about free connecting flights fom other australian capitals.”
dondeeKingscliff, 18 Jun 2018 | Read review
“Find another airline.”
LloydNZ, 18 Jun 2018 | Read review
“2 out of 3 recent trips with Vietnam Airlines were delayed, one by 30 minutes and one by 40 minutes.”
Don_G_Wright, 16 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Vietnam Airlines
The country's flag carrier, Vietnam Airlines (VN) was founded in 1956 as Vietnam Civil Aviation. It operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Da Nang International Airport (DAD) is a secondary hub. A member of the SkyTeam alliance, Vietnam Airlines flies to about 20 domestic destinations and about 30 international destinations in Asia, Oceania and Europe. The carrier also has codeshare agreements with more than 20 other airlines. Vietnam Airlines' fleet of 92 aircraft are configured with one cabin (Economy Class), two cabins (Business Class and Economy Class) or three cabins (Business Class, Deluxe Economy Class and Economy Class)

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