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Ural Airlines


1,591 reviews
Headquarters: 1G Utrenniy Pereulok, Yekaterinburg 620025 Russia 011 7 800 770-02-62 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,591 Reviews from our TripAdvisor Community

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1,591 reviews from our community

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Showing 65: English reviews
Strasbourg, France
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

Both Ural Airlines and the Domodedovo airport showed themselves from the worst side during my last trip. What can I say! Although we have passed the check-in about 2 hours and all the other checks about 40 minutes before the flights, me and my son missed our flight to Yerevan on 30 June 2018 as the gates were closed 25...

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International Economy Moscow - Yerevan

Helpful?
Thank ArmenGE
Netanya, Israel
Level 3 Contributor
18 reviews
13 helpful votes
Reviewed 5 days ago
NEW

The price was very affordable comparing to other russian companies, the check in process was very quick and they don't search for little things to take money on. There is some kind of meal on board as well (don't expect too much). Nice legroom in economy. Would be nice if they'll offer on board WIFI.

International Economy Tel Aviv - Zhukovsky
Helpful?
Thank Ron D
Monino, Russia
Level 1 Contributor
3 reviews
Reviewed 1 week ago

Flight itself was okay, nothing special, but new Zhukovsky airport is aweful. There is no free wife or charging docks. It's hard to find any seats in the airport. I would not advice to flight from this airport.

Europe Economy Zhukovsky - Tbilisi
Helpful?
Thank AlexDemidov14
Level 5 Contributor
64 reviews
11 helpful votes
Reviewed 1 week ago

It is my second time flying with this company. Every time the flight, especially the take off and the landing are very smooth. The flight conditions are +/- the same as in other economy class companies, missing any entertainment of any kind though... Just basic food and beverages. But, considering, it is a good value for money (for short distances...

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International Economy Tel Aviv - Sochi

Helpful?
Thank Matan P
Greater Manchester, United Kingdom
Level 4 Contributor
29 reviews
20 helpful votes
Reviewed 2 weeks ago via mobile

Original flight cancelled without explanation. Good weather across the country, must have been an internal problem. I'm automatically moved to the next available flight, in the middle of the night. They offered a later option, but I'd miss my connection. We're then hit with successive delays, again with no explanation. Total junk

Domestic Economy Yekaterinburg - St. Petersburg
Helpful?
Thank Clayton T
Yekaterinburg, Russia
2 reviews
Reviewed 4 weeks ago via mobile

You can't pay your ticket with a plastic card not issued in Russia. I was trying to buy a ticket for my friend. After Several attempts failed I called paid international line where useless workers said nothing except "try again". After finding in Google numbers of agent of ural in Dubai where I am based I found out - you...

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International Economy Dubai - Yekaterinburg

Helpful?
Thank Elena_Primegirl
Nahariya, Israel
Level 6 Contributor
230 reviews
92 helpful votes
Reviewed 17 August 2018 via mobile

The business class is supposed to be a bit better than the economy one- in this case, the only difference was the spacious seat. Nothing was different. As a whole, the crew was very nice and the food was disgusting.

International Business Class St. Petersburg - Tel Aviv
Helpful?
Thank Avitalp3
1 review
Reviewed 17 August 2018

horrible customer service, clueless people on the line, the waiting takes 10-15 minutes. The payment method is from 90s, do not accept any other than Russian banks cards of which they do not warn you. Took two hours to try to change my ticket just so at the end I'd find out that the service is already closed and I...

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Russia Economy Barcelona - Moscow

Helpful?
Thank AlinaG1377
Surrey, Canada
Level 4 Contributor
40 reviews
30 helpful votes
Reviewed 14 August 2018

August 13, 2018 I was truing to book a flight a few times and though it shows all the flights and dates but when i make a final click error pops up. Tried a few times and gave up!

International Economy Changchun - Vladivostok
Helpful?
Thank alexinvancouver
Moscow, Russia
Level 6 Contributor
260 reviews
158 helpful votes
Reviewed 31 July 2018

Everything is OK in general. I was even lucky, because I flew them 3 times and neither flight was delayed. But: 1) There is no normal booking system. Each time I bought my ticket from agents, because in two cases their price was much cheaper and once the airline website pretended not to know about the flight flew. 2) There...

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Europe Economy Moscow - Barcelona

Helpful?
Thank A2230NV_
Ural Airlines, Менеджер по связям с общественностью at Ural Airlines, responded to this review

Hello! Thank you for choosing our airline. We will try to make your flight comfortable.

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Europe Economy Moscow - Barcelona

See travel tips for airlines
“Always insure your ticket.”
ArmenGE, 24 Sep 2018 | Read review
“Prepare some books music or movies in advance - no entertainment on board”
354rond, 21 Sep 2018 | Read review
“Don't buy flight from Zhukovsky”
AlexDemidov14, 18 Sep 2018 | Read review
“Try to book a flight and see if You have better luck!”
alexinvancouver, 13 Aug 2018 | Read review
“Ural Airlines has daily flight from Moscow to Irkutsk, take -off in the evening Moscow time, landing early morning in Irkutsk.”
ArturS294, 10 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Ural Airlines
Ural Airlines (U6) is a Russian airline that was founded in 1943 as part of Aeroflot (SU) and was spun off as an independent company in 1993. It is headquartered in Yekaterinburg and operates from a hub at Koltsovo International Airport (SVX). Secondary hubs are located at Moscow Domodedovo International Airport (DME) and Saint Petersburg Pulkovo Airport (LED). Ural Airlines flies to more than 40 destinations in 29 countries in Europe, the Middle East and Asia. It also has a codeshare agreement with Czech Airlines (OK). The airline's fleet of 34 aircraft are primarily configured with Business Class and Economy Class cabins, though some planes used for charter flights have a single Economy Class cabin.

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