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United Airlines

Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Overview

3.03.0 of 5 bubbles56,167 reviews
Legroom3.0 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.0 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About United Airlines
Airline Alliance
Star Alliance

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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56,167Reviews
23,467Photos
100Tips
3.0
56,167
Excellent
11,306
Very good
14,192
Average
10,807
Poor
7,099
Terrible
12,764

Popular mentions


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Jason B
3 contributions
1.0 of 5 bubbles
Worst airline for comfort
Spokane - DenverDomestic
United WORST airline for leg room. I have been on almost all airlines. This is ridiculous. If I wanted to move to exit row, up charge of $90. If you are over 5ft 150lbs you are screwed! Stack em deep money grab!
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
4.0 of 5 bubbles
In-flight Entertainment
4.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
2.0 of 5 bubbles
Food and Beverage
Written 14 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

D T
1 contribution
1.0 of 5 bubbles
Terrible Customer Service and Obscenely High Baggage Fees. This Is a Terrible Airline
Denver - Washington DCDomestic
Customer service was rude and incompetent. There were five gate agents standing at least 20 feet away from the check-in Kiosks who would say nothing but "check yourself in" even after we repeatedly asked for help. None of them could explain the baggage fees, which were obscenely high. Flight attendant were equally rude At least this was better than the last time I flew United, when I ended up sleeping in the Denver Airport because United could not recover from a storm for three days This airline is just terrible.
Date of travel: February 2025
2.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 13 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Traveler25635081448
1 contribution
5.0 of 5 bubbles
Best Airline
Chicago - OrlandoDomestic
Great staff, smooth flight with just a bit of turbulence. Would be nice to have In-Flight entertainment but at least there’s WiFi. It was overall a very enjoyable flight and I didn’t want to get off!
Date of travel: November 2024
5.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
4.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written 13 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sahodra M
1 contribution
1.0 of 5 bubbles
Felt exploited
Los Angeles - HonoluluDomestic
Mechanical issues was understanding, but keeping us at the airport for more than 10 hours before sending us to a hotel was unacceptable, tired. And not health for people with back problems and chronic pain. Wasted a whole day of our vacation at the airport. Airline should have compensate paying for the extra day and night expenses we prepaid for. Please 🙏 improve your service 🙏 Ty
Date of travel: January 2025
4.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
3.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 12 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Andrea H
1 contribution
1.0 of 5 bubbles
Terrible customer service
Flint - ChicagoDomestic
Was delayed and when I got to Chicago no one would help, finally after 3 hours someone helped me rebook my flight: had to wait until 7:30 am the next day: I had to wait 12 hours for this flight, had to sleep on hard chair with arms, all the chairs had arms so you couldn’t lay down. Couldn’t get hold of united help desk to get help for the night. Will never use united again:
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 12 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Showing results 1-5 of 49,946
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Showing results 1-5 of 23,467
Jason B
3 contributions
1.0 of 5 bubbles
Don’t fly United!
Read full review

D T
1 contribution
1.0 of 5 bubbles
Fly another airline.
Read full review

Sahodra M
1 contribution
1.0 of 5 bubbles
Walk with food,
Read full review

Lonnie B
1 contribution
1.0 of 5 bubbles
Tip-fly any other airline!
Read full review

David S
1 contribution
1.0 of 5 bubbles
Don't take United. They are unorganized and indignant about their incompetence.
Read full review

Showing results 1-5 of 100
Baggage fees

Domestic United States
Carry-on bag:Included
1st checked bag: ₹2,606
2th checked bag: ₹3,474
3th checked bag: ₹13,028
4th checked bag: ₹13,028
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag:Included
1st checked bag: ₹2,606
2th checked bag: ₹4,343
3th checked bag: ₹13,028
4th checked bag: ₹13,028
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag:Included
1st checked bag: ₹2,606
2th checked bag: ₹4,777
3th checked bag: ₹15,633
4th checked bag: ₹15,633
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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