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United Airlines


33,690 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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33,690 Reviews from our TripAdvisor Community

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33,690 reviews from our community

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Showing 29,528: English reviews
Branchburg, New Jersey
Level 5 Contributor
49 reviews
11 helpful votes
Reviewed today
NEW
via mobile

Flew UA #139 in First Class on September 26, 2018 from Reykjavik to Newark Liberty and had two of the best UA flight attendants ever namely Karen & Wilton. What a great team!!! Superior attention to details and comfort as well as extremely personable.

International First Class Reykjavik - Newark
Helpful?
Thank Margaret L
Houston, Texas
Level 5 Contributor
48 reviews
2 helpful votes
Reviewed today
NEW
via mobile

On a recent visit to French Canada, I had 3 separate flights. Two of those flights were on Air Canada and they were very pleasant and the service was excellent. The final leg from Chicago to Houston was very unpleasant. Seating in coach was very uncomfortable. Although I boarded in second group and could find room in the overhead bin,...

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Domestic Economy Chicago - Houston

Helpful?
Thank Carol R
Hollywood, Florida
Level 4 Contributor
46 reviews
18 helpful votes
Reviewed today
NEW
via mobile

A trip of 14 hours in the air .... and all I have is to say : excellent, excellent ! The crew A+ The food A+ , I will keep Flying with United .....

International Business Class San Francisco - Tel Aviv
Helpful?
Thank Yaaqov K K
Louisville, Colorado
Level 6 Contributor
216 reviews
426 helpful votes
Reviewed yesterday
NEW

Everything about our flight was fine (even though the seats were incredibly uncomfortable as usual) except for one thing. The flight attendants didn't hand out immigration and customs forms during the flight (not sure if they didn't have any or just didn't do it) so when we got to the Cancun airport we had to track down an immigration representative...

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Mexico Economy Denver - Cancun

Helpful?
Thank frugaltravelerDenver
New York City, New York
Level 4 Contributor
29 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

An hour late. Had to check carry on due to no structure and people bringing more than 2 bags. Pilot did a good job with rough air

Domestic Economy Newark - Dallas
Helpful?
Thank Marianne P
Tampa, Florida, United States
Level 6 Contributor
823 reviews
173 helpful votes
Reviewed yesterday
NEW

flight in business class from chicago to Orlando was uneventful other than being an hour late due to "late arrival" of previous aircraft. On board service was accommodative and friendly.

Domestic Business Class Chicago - Orlando
Helpful?
Thank David M
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Bettendorf, Iowa
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

Enjoyable flight. On time, ok food, attentive staff. Easy check in with our travel group. We were escorted to our own check in desk in Chicago.

International Economy Chicago - Edinburgh
Helpful?
Thank galelhoff
San Luis Obispo, California
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

Our flight was delayed by an hour. No explanation given. Then when at SFO we were in the airplane at the terminal for another hour before being allowed to disembark.

USA Economy San Luis Potosi - San Francisco
Helpful?
Thank pmwslo
Los Gatos, California
Level 5 Contributor
49 reviews
17 helpful votes
Reviewed yesterday
NEW

Other than the flight being delayed (it got in on time) it was an easy flight with no problems. Food was the usual United international business stuff. I do miss my brandy after dinner (keep wishing United might bring it back. USB plug for my seat didn't work but used the 110 v plug.

International Business Class San Francisco - Zurich
Helpful?
Thank Ken S
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Lancing, Tennessee
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed yesterday
NEW

We flew United Airlines in August from Knoxville to Denver and then on to Billings, Montana. Should have had plenty of time to make our connection in Denver, but Knoxville pushed back the flight twice. In Denver, we were running through the airport because the connecting flight was on the other side of the airport. We were sure we would...

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Domestic Economy Knoxville - Billings

Helpful?
Thank 5715Constanceb
See travel tips for airlines
“Buy Economy Plus if you can afford it.”
wilgar58, 16 Oct 2018 | Read review
“Must have a comfortable neck pillow. It is an all night flight. Got to find a way to get sleep sitting up.Food is very limit”
sherryl1232018, 16 Oct 2018 | Read review
“Check the pricing on Priceline and Hotwire”
markle2015, 16 Oct 2018 | Read review
“Book in advance”
53halj, 16 Oct 2018 | Read review
“pay extra for a better seat!”
301theresak, 16 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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