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United Airlines


29,890 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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29,890 Reviews from our TripAdvisor Community

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29,890 reviews from our community

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Showing 26,070: English reviews
Modesto, California
Level 6 Contributor
351 reviews
112 helpful votes
Reviewed yesterday
NEW

This was one of my better flights on United. Staff were friendly, the flight arrived an hour early, but this did us little good as no gate was available . Baggage was unloaded promptly and check in, clearing customs and security were efficient. I happened to get upgraded to economy plus, this meant more legroom but everything else seemed identical...

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International Economy Paris - San Francisco

Helpful?
Thank John M
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Level 3 Contributor
23 reviews
4 helpful votes
Reviewed yesterday
NEW

I have traveled with child with age of 8. We enjoyed the two seats row ourselves. It has provided us more privacy. The staff in the flight are professional. The flight leaves on time. Based on my previous experiences, United airline from Taipei to SFO normally leaves on time. I would recommend the United (TPE to SFO) to people that...

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International Economy Taipei - San Francisco

Helpful?
Thank Nancy C
Westwood, New Jersey
Level 2 Contributor
7 reviews
7 helpful votes
Reviewed yesterday
NEW

Unprofessional At the Cancun airport gate going back to Newark Had a lot of angry passengers Waiting to have assigned seat ,they separated a lot of families with different seats sections and made me wait until the last minute and gave me and my wife two separate rows Yet 1st class section was almost empty it had only 2 passengers...

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USA Economy Cancun - Newark

Helpful?
Thank maj z
New Jersey
Level 5 Contributor
52 reviews
60 helpful votes
Reviewed yesterday
NEW

During completion of on-line check-in, they were looking for potential volunteers to be bumped. We entered the amount we would accept to be rescheduled. The directions were to check in at the gate. Ok not a big deal. We put an extra change of clothes in our carry on and off to the airport we went. Dropping off our bags...

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USA First Class Cancun - Newark

Helpful?
Thank WheresTheBeach_26
San Jose, California
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

Our flight from Tokyo got cancelled 3 hours before we fly. We had a direct flight which would take us less than 10 hours to be in SFO. The customer service was providing us a flight which would take about 20 hours. They didn't even bother to look at other options (even when I asked to speak to their escalation...

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International Economy Tokyo - San Francisco

Helpful?
Thank TomSJ1
Okotoks, Canada
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

We were on the plane for two and half hours in Hawaii in the heat, mechanical problem which I think they knew about before we boarded. Then they had to fuel up. We were late for our connection back to Calgary from Denver but because there were 14 on our plane probably they would hold the connecting flight as it...

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USA Economy Calgary - Honolulu

Helpful?
Thank annettez541
Hubbard, Ohio
Level 4 Contributor
26 reviews
5 helpful votes
Reviewed yesterday
NEW

First leg of the trip to San Francisco was business class. Excellent service and decent food as always. San Francisco to Cleveland was economy which was ok. On time at both destination.

International Business Class Singapore - Cleveland
Helpful?
Thank bigbob44425
New York City, New York
2 reviews
Reviewed yesterday
NEW
via mobile

Flying has become less comfortable over the years with less legroom, little to no inflight entertainment, fees, fees and more fees. And mind you gas prices are not even they high. The flight going to punta cana was ok. The flight going home was a mess. Granted we got rerouted to Dulles because of bad weather in Newark but we...

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Caribbean Economy Newark - Punta Cana

Helpful?
Thank hinojosa978
Arlington, Virginia
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed yesterday
NEW

The trip was very smooth and it was an altogether nice experience, beginning with a speedy TSA check-through, all the way to landing in New Mexico. We did have to change planes in Denver.

Domestic Economy Washington DC - Albuquerque
Helpful?
Thank smacgreg0r
Yekaterinburg, Russia
Level 6 Contributor
1,030 reviews
1,595 helpful votes
Reviewed yesterday
NEW

I had a very enjoyable business class flight (using frequent flyer points) on United from Newark to Lima, Peru. The flight was on a Boeing 757, which is a mid-size, twin-engine jetliner. I enjoyed the eight-hour flight in a sleeper-seat. I was allowed advanced boarding. The in-flight movie selection was good, and the meal was very good. The flight cabin-crew...

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International Business Class Newark - Lima

Helpful?
Thank KodoDrummer
See travel tips for airlines
“If you have a small child and would like to have a better privacy, choose 2 seat row.”
Q6305SMnancyc, 16 Aug 2018 | Read review
“Fly business class on long trips if possible”
bigbob44425, 16 Aug 2018 | Read review
“I had a ton of frequent flyer miles, so that helped considerably in getting the upgrades.”
smacgreg0r, 16 Aug 2018 | Read review
“Chose another airline. Even frequent flyers cannot get an upgrade.....”
D51SRmassimoc, 15 Aug 2018 | Read review
“Avoid this United flight from FLL to MCO”
acasasnovasg, 15 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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