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United Airlines


3.5 of 5 stars
5,946 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1076
    Excellent
  • 1765
    Very good
  • 1458
    Average
  • 870
    Poor
  • 777
    Terrible
Good plane, good service, friendly people

I took this flight on 17 August. It was so different to all of the previous United flights I have... read more

4 of 5 starsReviewed 5 days ago
Anver Q
,
Swindon
Rating summary
  • 3.5 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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5,946 Reviews from our TripAdvisor Community

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5,946 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
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  • Any
English first
Haymarket, Virginia
Level Contributor
32 reviews
5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I had a lot of work to finish and a lot of points so I upgraded to first class. The seat is really comfortable. The work area is large enough for me to work on my MacBook Pro. 15-inch. Lunch was a full meal equivalent or better than I have gotten in any 5-star restaurant. Really! Fresh salad. Fresh rolls,...

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Domestic First Class Los Angeles - New York City

Helpful?
Thank Arthur M
Swindon
Level Contributor
94 reviews
30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I took this flight on 17 August. It was so different to all of the previous United flights I have been on. The crew were friendly and helpful which made all the difference. The food was - as usual - average. The bed was very comfortable as I always try to select a seat in row 1 which all have...

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International Business Class Houston - London

Helpful?
Thank Anver Q
Belize City, Belize
Level Contributor
73 reviews
58 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Excellent customer service and on time flights with luggage when I arrive. What more could I ask for. Well maybe a polite flight attendant would have been nice. She was quite the nasty one but who knows what passenger did to her on the last flight. Still maybe she should be a Wal Mart greeter instead.

Caribbean Business Class San Diego - San Juan
Helpful?
Thank bren1125
Sheffield, United Kingdom
Level Contributor
34 reviews
3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I enjoyed the flight with this airline. The crew were very attentive and professional. The seating and leg room were adequate and the choice of movies was good.

Domestic Economy Fort Lauderdale - Houston
Helpful?
Thank millyanderson
Round Rock, Texas
Level Contributor
41 reviews
21 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The flight it self was pretty good.....the counter people at United in Houston are RUDE!!!! They would have gotten a higher rating if it was not for that. There is no need to raise your voice to someone who is remaining calm (no it was not me). Past the counter people the planes are clean, the flight attendants are polite...

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Mexico Economy Austin - Puerto Vallarta

Helpful?
Thank diamondseller
Sydney
Level Contributor
79 reviews
17 helpful votes
3 of 5 stars Reviewed 1 week ago

Went to board and there was a Gate changed last min and no loud speaker information and when we asked the staff at the gate they had no idea and when they found out then announced to every one there was a gate change.staff not very friendly. We were not pre warned about luggage cost so a bt upset about...

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Domestic Economy San Francisco - Las Vegas

Helpful?
Thank AuntyMia
West Palm Beach, Florida
Level Contributor
510 reviews
486 helpful votes
5 of 5 stars Reviewed 1 week ago

I was able to take this trip on a mileage ticket and was able to book it online by myself even though connections were a little tricky. I flew from West Palm Beach to Newark, NJ. Then I took a cab to Kennedy airport. Aer Lingus was the sister company that picked me up at Kennedy and the flight went...

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International Economy West Palm Beach - Shannon

Helpful?
1 Thank DoloresJacoby
Elmwood Park, New Jersey
Level Contributor
85 reviews
64 helpful votes
3 of 5 stars Reviewed 1 week ago

A lot has changed since I last boarded & flew on an airplane. Overall my flight went smoothly. My issues primarily involved the advance booking process. My particular place of employment we have a vacation calendar. So it requires me to advance plan for the event I had. Which was a birthday surprise. Initially when I booked the reservations I...

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Domestic Economy Newark - Las Vegas

Helpful?
Thank QuentB
Lake Charles, Louisiana
Level Contributor
244 reviews
93 helpful votes
5 of 5 stars Reviewed 1 week ago

Very pleased with the upbeat crew. Especially pleased that both flights (going both ways) actually landed early! The landing on the return flight back to IAH was VERY smooth! Kudos to the pilot! Pleased with United.

Mexico Economy Houston - Los Cabos
Helpful?
Thank starbunker2016
South Lake Tahoe, California
Level Contributor
99 reviews
37 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

It's a small jet so you'll find you're a bit crowded. Flight attendant was extremely friendly. Flight was smooth but crowded with the passenger next to be a larger man.

Domestic Economy Sacramento - Los Angeles
Helpful?
Thank hrman835
See travel tips for airlines
“Any seat in row 1 has excellent foot-space when the seat/bed is horizontal. I am tall and the bed was long enough.”
 of 5 stars anverq, 19 Aug 2016 | Read review
“don't ask too much of your flight attendant even though they are there to serve you”
 of 5 stars bren1125, 17 Aug 2016 | Read review
“If possible try to carry on your luggage to save a few dollars.”
 of 5 stars QuentB, 16 Aug 2016 | Read review
“For handicapped accommodations, best to contact the airline's "accessibility desk" in advance.”
 of 5 stars Darrell92104, 16 Aug 2016 | Read review
“Bring something to entertain yourself on national flights”
 of 5 stars TheBlackCondor, 16 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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