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United Airlines


13,768 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,768 Reviews from our TripAdvisor Community

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13,768 reviews from our community

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Showing 11,638: English reviews
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed today
NEW

I have flown United before and found their inflight service satisfactory. No hassles trip and their connectivity is what I loved more. Although faced some resistance from the lady at checkin who was quite adamant for even couple of extra pounds.. but overall it was a satisfactory experience.

International Economy New Delhi - Newark
Helpful?
Thank Vikram S
Colorado
Level 6 Contributor
297 reviews
125 helpful votes
Reviewed today
NEW

Check-in was easy for this flight via the United app. Security was a breeze thanks to TSA Pre-Check. The airport experience was pretty awful, though, as there was no lounge and a plethora of screaming kids and babies. Even worse, the flight was delayed due to a late-arriving aircraft. I made myself as comfortable as possible via the massage chair...

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Domestic First Class Maui - San Francisco

Helpful?
Thank Fzedlach
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Tysons Corner, Virginia
Level 6 Contributor
255 reviews
68 helpful votes
Reviewed yesterday
NEW

Flying non stop from Washington DC to Vancouver, BC is considered international flight according to United. There is no free food served even though it's a 6 hour flight. The flight attendants look very happy that they don't have to serve anything but collect the trash and get it over. There is no joy and sense of humor from the...

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Canada Economy Washington DC - Vancouver

Helpful?
Thank BirTurk
Tel Aviv, Israel
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Nothing beats the direct service from the Bay Area to Tel Aviv, so much better than any connecting flights out there. Great flight on the 787 Dreamliner, the service on Business Class was very pleasant and professional, seats are great with full flat beds. Very much better and different from the service in UA domestic flights.

International Business Class San Francisco - Tel Aviv
Helpful?
Thank 178guest
ontario
Level 3 Contributor
23 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

Flight from SFO to KOA was delayed by 35 minutes, no gate number or help provided by staff as we were traveling from YYZ. Rude hostesses hit me and my son with trolley instead of apologizing she started arguing... very old 737 plane with garbage all over the floor. No space for carry in bags as overhead baggage portion was...

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Domestic Economy San Francisco - Kailua-Kona

Helpful?
Thank ts2009
Rome, Georgia
Level 6 Contributor
120 reviews
22 helpful votes
Reviewed yesterday
NEW
via mobile

Trip to the Edinbourgh Royal Tattoo and 2 day itinerary a loss due to incompetence. Bad weather I understand but to arrive in Newark and told they didn't wait and that I missed my flight infuriates me. I was on time in Atlanta and do not manage their planes. 7 time delays and 1 gate change. Told they're not going...

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International Economy Newark - Edinburgh

Helpful?
Thank 132Karen132
Denville, New Jersey
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Well, United did it again. Booked a 6 am flight hoping that since it is the first flight of the day delays will be avoided. NOT. Our flight was delayed 7.5 hrs., but annoyingly, other flights leaving after our flight left on time to the same destination. Unbelievable ! United is the worst airline and if there was another airline...

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Domestic Economy Charleston - Newark

Helpful?
Thank Janet B
abuja
Level 5 Contributor
69 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

Great technical service, smooth take off and landing, new equipment but what with the crackers and soda? No meals on a 2 hr flight? Then the tolls on luggage, $25 first checked bag, $35 second checked bag, $150 third checked bag!!!! No if you travelled with 13 cases, 10 hand luggage and a set of triplets you would certainly smell...

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Domestic Economy Nashville - Newark

Helpful?
Thank portly_monk
West Hartford, Connecticut
Level 5 Contributor
84 reviews
41 helpful votes
Reviewed yesterday
NEW

I have been a frequent flyer with United for over twenty years and have stuck with them through some pretty rough patches, I must admit that their onboard and gate service has greatly improved in recent months.

Caribbean Business Class Newark - Santo Domingo
Helpful?
Thank Gbrenson
Chicago, Illinois, United States
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

Charging $25 for carry on! Why?? Said we didn't have to pay if we were mileage plus members and then made us pay anyway when we got there. Couldn't get our money back.

Domestic Economy Denver - Chicago
Helpful?
Thank Anne A
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See travel tips for airlines
“Check on new carry on luggage charges.”
AnneA718, 19 Aug 2017 | Read review
“Avoid long flights on United.”
EMTtraveler, 18 Aug 2017 | Read review
“Choose a different carrier.”
Dawn55Zonie, 18 Aug 2017 | Read review
“Request a window seat. The views of the island both on takeoff and landing are breaktaking.Bermuda is such a gorgeous island.”
ChicagoJanice, 18 Aug 2017 | Read review
“If you are Star Alliance member then get the premium economy. Business class on this flight not worth the extra $”
BearH928, 18 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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