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United Airlines


3 of 5 bubbles
9,887 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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9,887 Reviews from our TripAdvisor Community

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9,887 reviews from our community

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Showing 8,348: English reviews
Level Contributor
3 reviews
4 of 5 bubbles Reviewed yesterday NEW

I recently flew with United Airlines from Kansas City, MO to Cancun and back. The service was great along with a friendly staff. The flights were all on time and as comfortable as a flight can be in the economy section. I enjoyed the trips and would fly with United again in the future.

Mexico Economy Kansas City - Cancun
Helpful?
Thank Kristina G
Poughkeepsie, New York
Level Contributor
20 reviews
5 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

The flight is under three hours, boarding was smooth, the flight was packed. It was the first time I have flown United since they merged with Continental. Space was tight and I am really glad I am close with the person that I sat next too, lol. Keep in mind that if you want wi-fi or to be able to...

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Domestic Economy Newark - Fort Lauderdale

Helpful?
Thank lilred97
Ottawa, Canada
Level Contributor
148 reviews
32 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Again.. UA is improving with the attitude and great customer service oriented people on board. The crew in the Economy cabin was fantastic... the lady serving there was funny, courteous, efficient, keep her personal appearance well during the entire full flight!!! No arrogant people at all in this flight!!! Congratulations to the crew on this flight UA1980 Jan 11, 2017...

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Domestic Economy Orlando - Newark

Helpful?
Thank mancho
Ottawa, Canada
Level Contributor
148 reviews
32 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I have to say that the crew made my flight. Everyone on board was amazing, but specially for Cheryl in the First Class Cabin... Outstanding!! Professional, real customer service oriented person, good sense of humor, respectful and well presented at all times of the flight. The arrogant attitude in UA is disappearing and that is great news... The downside of...

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Domestic First Class Washington DC - Orlando

Helpful?
Thank mancho
Calgary, Alberta
Level Contributor
30 reviews
8 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

We really enjoy flying with United, the flight attendants are helpful, and we really enjoy the meals. Especially the fresh baked cookies. I would have rated at a 5, but they had an issues in Houston and our bags were delay getting into Tampa. They did however get to our hotel with in 4 hours, of our arrival.

USA Business Class Calgary - Tampa
Helpful?
Thank agroom
Rochester, New York
Level Contributor
35 reviews
12 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

The last time I will ever use this Airline, Customer Service is horrible, I strongly feel the airline industry has the consumer by the short hairs.

Domestic Economy Rochester - Chicago
Helpful?
Thank Joe G
Scotland, South Dakota
Level Contributor
5 reviews
1 of 5 bubbles Reviewed yesterday NEW

My husband has long said United's motto is "We don't care!" Whenever we fly, we try our hardest to use another airline, but this last flight after Christmas necessitated us giving them another chance. We always say afterwards that we just have to forego their flights and use other airlines. The staff is always so unfriendly and unhelpful. They act...

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Domestic Economy Sacramento - Denver

Helpful?
Thank BusLady57059
New York City, New York
Level Contributor
27 reviews
4 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

Stopover Chicago Business class seats were hardly worth anything. Minimal advantage of seats, ran out of most food dishes, poor service. Worse, when writing to them all you get is a survey and no recompense. Careful where you pay for business.

Domestic Business Class Anchorage - New York City
Helpful?
Thank Joshua S
Kewaunee, Wisconsin
Level Contributor
9 reviews
4 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

Flight from ORD to MBJ was fine although we had to "remind" the clerk that we had reserved seats that we paid extra for when we found our original seat assignments had been mysteriously changed before we got to the airport. However MBJ to ORD was a total disaster. Did not get our previously assigned seats (booked 6 months in...

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International Economy Montego Bay - Chicago

Helpful?
Thank Michael C
River Ridge, Louisiana, Usa
Level Contributor
237 reviews
75 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

United is a good airline. Not the best but a very good option for domestic flights because they fly almost anywhere you want to go. Sometimes the flight attendants are nice and sometimes surly. I wish there was a consistently good attitude on all flights. The biggest issue I have is the cost of Economy Plus seats. For short flights...

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Domestic Economy New Orleans - Sacramento

Helpful?
Thank CJB46
See travel tips for airlines
“Be patient and don't expect too many frills, but cheap airfares make up for it.”
 of 5 bubbles lilred97, 17 Jan 2017 | Read review
“Bulkhead on 737 is highly recommended. but Aisle seats”
 of 5 bubbles mancho, 17 Jan 2017 | Read review
“First row it has excellent legroom for everybody.. even for 6'4"”
 of 5 bubbles mancho, 17 Jan 2017 | Read review
“Book early to have the best seat selection.”
 of 5 bubbles agroom, 17 Jan 2017 | Read review
“Painful experience.”
 of 5 bubbles JoeG995, 17 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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