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United Airlines


20,671 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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20,671 Reviews from our TripAdvisor Community

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20,671 reviews from our community

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Showing 17,779: English reviews
Avon, Ohio
Level 4 Contributor
27 reviews
3 helpful votes
Reviewed today
NEW

Flying into and out of Cleveland is a crap shoot in January but our flights went off more or less without a hitch. Lets face it, flying economy any more stinks, and while my plane was very new, my legs were jammed against the seat in front of me, which at 5'-11" I find to be ridiculous. I did feel...

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Domestic Economy Cleveland - Orlando

Helpful?
Thank edwardb800
Colorado Springs, Colorado
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

I think you should always do nonstop flights, you're there in about 3hr 55 min.. More time vacationing and less travelling!

Mexico Economy Denver - Cancun
Helpful?
Thank christina m
Victoria, British Columbia, Canada
2 reviews
2 helpful votes
Reviewed yesterday
NEW

This is by far my favorite airline. I have a disability and travel with my special therapy dog and I get treated so well by everyone. From the time I book my ticket, to meeting the flight crew, everyone takes such great care of me and my dog onboard. I will never fly with any other airline. The booking by...

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Mexico Economy Vancouver - Cancun

Helpful?
Thank Ali B
Washington, Illinois
Level 4 Contributor
34 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

My wife and I flew out of Montego Bay to Chicago O'HARE on a Saturday afternoon. The flight left on time and arrived in Chicago 20 minutes early. Unusually, this flight had plenty of room available for carry-ons in the overhead bins. That was a pleasant surprise. Service was good and we had no complaints.

International Economy Montego Bay - Chicago
Helpful?
Thank TomC333
eden prairie
Level 5 Contributor
54 reviews
7 helpful votes
Reviewed yesterday
NEW

We flew this airline because they provided a service for my dog, another issue altogether. The service and staff were all nice. My issue has more to do with everything else. My flight was 5.5 hours. They told us about the United app we had to download to watch the free movies when we were about to taxi to the...

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Domestic Economy Newark - San Jose

Helpful?
1 Thank ceslaton77
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

I was excited to see Austin and flew in the evening so I could get a fresh start in the morning. I got my bags checked easily but I wish there were more baggage checkers in Newark in person to help. I like to talk to real people. The security was okay. I went through with no problem. I stopped...

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Domestic Economy Newark - Austin

Helpful?
Thank Sean S
Bolton, United Kingdom
Level 3 Contributor
18 reviews
19 helpful votes
Reviewed yesterday
NEW
via mobile

5 flights for a business trip. 1 cancelled outbound 2 delays and subsequent missed connection inbound that they’d actually changed my booking to the following day and not told me so if I had made it across the airport I couldn’t have flown Both ways they gave automated ridiculous alternates Showed no sympathy or gave no apology Finally on one...

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International Economy Manchester - Tampico

Helpful?
1 Thank Rick01090806
2 reviews
1 helpful vote
Reviewed yesterday
NEW

I was fine with United until my flight was canceled. The cancelation was so much a problem since United put me on another flight the following day. However, the problem was with my bag. My bag did not make it with me to Roatan. The reason United gave to me was I was checked in, but my bag wasn't. I...

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International Economy Houston - Roatan

Helpful?
1 Thank Emily D
Seattle, Washington
Level 6 Contributor
1,204 reviews
195 helpful votes
Reviewed yesterday
NEW

Typical flight on United. Gate staff was pleasant. We had a ground hold in Seatlle due to the weather in SFO. The addition of on demand TV is not a plus (in my Opinion). Lots of commercial selling the service as well as other things. They make it difficult to try and just turn the screen off.

Domestic Economy Seattle - San Francisco
Helpful?
Thank Alec D
Orange County, California
Level 4 Contributor
31 reviews
22 helpful votes
Reviewed yesterday
NEW

This long haul flight is typical of United Airlines service. Board by priority, and depending where you sit will determine the service, or lack there of. The food is mediocre; thankfully we brought snacks to hold us through the night. Entertainment was not enough. As a family we saw all the things we wanted to watch and started to watch...

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International Economy Newark - Rome

Helpful?
1 Thank bentley2016
See travel tips for airlines
“Get the UA credit card if you fly United much. It is a very good card and gets you very good travel benefits.”
edwardb800, 19 Jan 2018 | Read review
“Just be aware that there are problems (lost bags, delays, cancelations etc.) on all airlines, so take this post with a grain of salt.”
emilydN6944IE, 18 Jan 2018 | Read review
“Seek out deals (foreign carriers) before settling for this airline; You get what you pay for.”
bentley2016, 18 Jan 2018 | Read review
“Be nice, only ask for canned drinks, don't be picky, just be nice - and t will be returned :)”
simonwT5237MG, 18 Jan 2018 | Read review
“Don't pay extra for seats, they are changed all the time especially if changing flight to go to one place.....if only one plane, it's ok.”
Q8260PPricardom, 18 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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