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United Airlines


17,143 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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17,143 Reviews from our TripAdvisor Community

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17,143 reviews from our community

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Showing 14,660: English reviews
ct
Level 6 Contributor
130 reviews
48 helpful votes
Reviewed yesterday
NEW

Just awful. Help that does not speak English. The planes are late canceled mis booked. How do you book a flight that arrives at 7:02 to a connecting at 7:05? $30 for wifi $6 to watch TV. Go with one of the economy carriers. Better service without the price.

Domestic Economy Jacksonville - Newark
Helpful?
Thank drjaf1124
Osage, Wyoming
Level 3 Contributor
16 reviews
Reviewed yesterday
NEW

Wonderful Flight. Airport personnel extremely helpful and Friendly. Comfortable flight and great pilot and stewardess. Recommend this airline.

Domestic Economy Memphis - Gillette
Helpful?
Thank sandisimmons87
Osage, Wyoming
Level 3 Contributor
16 reviews
Reviewed yesterday
NEW

Nice Smooth Flight ! Smaller plane so not a lot of moving around room but it was a short flight ! Nice accommodating stewardess and informative pilot.

Domestic Economy Gillette - Denver
Helpful?
Thank sandisimmons87
texas
Level 6 Contributor
94 reviews
27 helpful votes
Reviewed yesterday
NEW

I traveled from Austin to Chicago and then on to Anchorage. The flight was good. I purchased extra leg room and glad I did. We did not have any issues on the flight. I liked the TV in the back of the seats. They gave us free tv due to issues they were having. I liked being able to watch...

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Domestic Economy Austin - Anchorage

Helpful?
Thank bangstx
Sebastian, Florida
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW

United Air is harassing me, belittling what I paid for their tickets, through their web site, and making me feel as if I did something wrong! I did not initiate the call telling me they decided not to give me seat assignments and I did not initiate the email giving such rotten, thoughtless, purposely horrible seat assignments. The trip is...

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Domestic Economy Wausau - Orlando

Helpful?
Thank Nanette M
Level 4 Contributor
33 reviews
6 helpful votes
Reviewed yesterday
NEW

my daughter flies a lot to USA and using different airlines she always prefers United Airlines because the food is good and service is efficient I just wished she hasn't lost all the miles she had as she basically lost the chance to have a free trip anyway apart of that is great airline

International Economy Brussels - Chicago
Helpful?
Thank Jeannette B
Level 5 Contributor
54 reviews
6 helpful votes
Reviewed yesterday
NEW

My wife and I were returning from Ireland and arrived at O'Hare with little time to spare. We were unable to print boarding passes for United until we arrived so stress levels are high. It turned out we did not have seats assigned and our flight was overbooked. Thankfully we were able to board the plane at the last minute...

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Domestic Economy Chicago - Kansas City

Helpful?
Thank RD M
Chicago, Illinois
Level 6 Contributor
594 reviews
101 helpful votes
Reviewed 2 days ago
NEW
via mobile

We had a flight to stockholm and it was a nice open flight where my wife and I had an open middle seat in the exit row. Just make sure that you get the second exit row on the 757, because that seat reclines, the first one does not recline. The food sucks, the flight attendants are not that great...

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International Economy Chicago - Stockholm County

Helpful?
Thank hart277
Level 3 Contributor
11 reviews
14 helpful votes
Reviewed 2 days ago
NEW

What a terrible experience. 777 had had 10 seats per row (originally designed to have 9/row), but they added a seat per row. Felt like sardines given size of plane, tiny aisles, and high level of lights/air blowers. Flew with United Groups--they were incredibly inflexible and unhelpful as compared to Delta Groups. Terrible snack option for a 6 hour flight....

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Domestic Economy San Francisco - Boston

Helpful?
Thank Traveler from M
Tucson, Arizona
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

Older-generation seats on this 757-300 -- cushions no longer supportive; very evident only halfway into 5+ hour flight. IFE contained only movies on a schedule. No sports, music, tv, etc. If bored with 1st choice, have to wait until all movies recycle. Meal, though, was very good, as was FA staff. Online info stated that wifi was available for purchase....

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Domestic First Class Honolulu - Los Angeles

Helpful?
Thank rtkrusz
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See travel tips for airlines
“don't use them”
drjaf1124, 20 Sep 2017 | Read review
“Extra leg room is worth the price.”
bangstx, 20 Sep 2017 | Read review
“Book your flight with United and not through another airline.”
rdm2015, 20 Sep 2017 | Read review
“Look for 777 aircraft flights between mainland and HNL, at least in FC. Much beter seats and IFE system”
rtkrusz, 19 Sep 2017 | Read review
“Make sure carry-on luggage meets the measurement requirement.”
terrid633, 19 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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