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TUIfly (Germany)


2,329 reviews
Headquarters: Flughafenstrasse 10, 30855, Hannover, Lower Saxony Germany 011 49 180 6 000120 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,329 Reviews from our TripAdvisor Community

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2,329 reviews from our community

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Showing 248: English reviews
Karlsruhe, Germany
Level 6 Contributor
91 reviews
14 helpful votes
Reviewed 3 weeks ago

The ticket was not cheap and yu have to pay EVERYTHING extra, even cabin luggage which other low cost companies alows you to carry 10kg free of charge. I only booked this flight because the time of departure was convenient for my connection. At the end the flight was delayed 45 minutes and I almost missed my connection. At the...

Date of travel: October 2018
More 
Europe Economy Faro - Frankfurt

Helpful?
Thank MariaEmiliaMiranda
Frankfurt, Germany
Level 3 Contributor
14 reviews
10 helpful votes
Reviewed 4 weeks ago via mobile

The fact that i am 1.93m says it all, it is getting worse with the leg space, in fact it is so bad that the airlines should at least give you that information when you check in and offer you some premium blablabla .... Like that you have at least a choice

Date of travel: October 2018
Europe Economy Frankfurt - Fuerteventura
Helpful?
Thank groovedoctor3000
Ludwigsburg, Germany
Level 4 Contributor
32 reviews
6 helpful votes
Reviewed 4 weeks ago

Boarding as long (and no food&drink&movie) as a low Cost company.... A lot of groups ... Plane was on time....

Date of travel: November 2018
Europe Economy Palma de Mallorca - Frankfurt
Helpful?
Thank EricStuttgart
Antwerp, Belgium
Level 6 Contributor
199 reviews
52 helpful votes
Reviewed 27 October 2018

The boarding was on schedule, we stayed at the gate however, for at least 20 minutes, without any explanation, which would have been appreciated . No free glass of water on this flight, which they usually do . The flight back home left in time, and on this flight everybody got a free beverage . What we like about TUIfly...

Date of travel: October 2018
More 
Europe Economy Brussels - Valencia

Helpful?
Thank KoenDT
Hamburg, Germany
Level 6 Contributor
134 reviews
76 helpful votes
Reviewed 23 October 2018

We booked a cruise for 24 family members on Mein Schiff - all inklusive. The offered flight from TUI to this cruise is TUI FLY. 3 things made us very unhappy with this airline 1. During this flight no drinks and no food is offered free of charge. These concepts clash! It is a 3 hour flight, we had 4...

Date of travel: October 2018
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Europe Economy Hamburg - Valletta

Helpful?
Thank biker5050
Basel, Switzerland
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 11 October 2018

The flight was on time on the way there, delayed on the way back. We had no problems with boarding, check in and the personnel on board was really friendly. As all the low cost I would use it again for flights shorter than 4 hours (like this one).

Date of travel: September 2018
Europe Economy Basel - Heraklion
Helpful?
Thank GiuliaClaudiaM
Luxembourg District, Luxembourg
2 reviews
1 helpful vote
Reviewed 24 September 2018

boarding very relax, departure and arrival exactly on schedule, very kind flight crew and delicious meals (goulash/red cabbage and mash or indian chicken) ordered in advance and served with drink; no need to ask for on the plane, order was well known by the crew. We had the chance to fly under excellent weather conditions.

Date of travel: August 2018
Europe Economy Saarbrucken - Heraklion
Helpful?
Thank khkraemer
Amsterdam, The Netherlands
Level 5 Contributor
55 reviews
14 helpful votes
Reviewed 19 September 2018 via mobile

Plane decoration is well taken care of. It is an old plane but it serves it purpose. No individual screens but television screens below the hand baggage bins. Service was fine. As it was our honeymoon and TUI was informed we were offered a free alcoholic drink ( which are normally not free of charge) I would not pick TUI...

Date of travel: September 2018
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International Economy Amsterdam - Boa Vista

Helpful?
Thank klavertje123
Leuven, Belgium
Level 6 Contributor
412 reviews
167 helpful votes
Reviewed 19 September 2018

These flights depart rarely on time and this was no exception ... 2 hour delay, with little if any explanation. On-board service is acceptable in economy but absolutely sub-standard when you pay premium. It used to be fine, but I assume cost savings are at work here to offer a poor meal, little overhead storage (crowded out by crew carry-on...

Date of travel: September 2018
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Europe Premium Economy Brussels - Las Palmas de Gran Canaria

Helpful?
Thank Travel_Jan95
Patras, Greece
Level 6 Contributor
87 reviews
24 helpful votes
Reviewed 18 September 2018

A very economical way to travel especially in the summer with a great variety of destinations. However, when boarding and, consequently flight, delayed for 2 hours, keeping 300 people on board for 2 hours without offering them even a glass of water for free, really turns the whole experience into a nightmare!

Date of travel: July 2018
Europe Economy Stuttgart - Patras
Helpful?
Thank BarbaraKoziori
See travel tips for airlines
“Avoid as much as you can.”
MariaEmiliaMiranda, 21 Nov 2018 | Read review
“Try To fly only with a trolley !”
EricStuttgart, 16 Nov 2018 | Read review
“Expect to pay extra money for comfort”
biker5050, 23 Oct 2018 | Read review
“Dont book priority heck in - no sense”
jvonroe1, 21 Aug 2018 | Read review
“My tip: Dont use this airline.”
cdpabayern, 9 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About TUIfly (Germany)
German-based TUIfly (X3) flies both scheduled and charter flights to about 40 destinations in Europe, Africa and Asia. The airline, which primarily caters to vacation travelers, has a fleet configured with only Economy Class seating. TUIfly is owned by TUI Travel, which also owns and operates Dutch-based Arkefly (OR), French-based Corsair International (SS), Belgian-based Jetairfly (TB), UK-based Thomson Airways (BY) and Sweden-based TUIfly Nordic (6B). TUIfly has eight focus cities across Germany, including Hannover Airport (HJ), where the airline is headquartered.
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