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TUIfly (Germany)


1,624 Reviews
Headquarters: Flughafenstrasse 10, 30855, Hannover, Lower Saxony Germany +49-0180-6000-120 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,624 Reviews from our TripAdvisor Community

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1,624 reviews from our community

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Showing 206: English reviews
Kingsclere
Level 3 Contributor
13 reviews
34 helpful votes
Reviewed 4 days ago
NEW

Having flown on the dreamliner many times when it was Monarch, we were shocked at the difference now it is Tui. The attitude of the staff is appalling. This is real cattle class. The cabin crew were morose and arrogant. Everything was too much trouble. The food was the worst ever, one meal was luke warm and two were inedible....

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International Economy London - Mahebourg

Helpful?
Thank Mary R
Liverpool, United Kingdom
Level 4 Contributor
30 reviews
25 helpful votes
Reviewed 4 days ago
NEW

booked a flight for 08:30, about a month before departure, I received an e mail telling me my flight had changed to 11:30. I immediately went to the Tui shop, to enquire weather our booking to the vip lounge would still be ok (as they have a time limit), I was assured that it was ok. 10 days later, I...

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International Economy Manchester - Cancun

Helpful?
Thank terry g
Manchester, United Kingdom
Level 3 Contributor
19 reviews
21 helpful votes
Reviewed 5 days ago
NEW

Myself and Wife flew with Thompson on Tuesday 16 Jan 21018, check in was very good no queues, we were early, flight left on time, good cabin crew serving drinks etc. We did not eat on the flights, the drinks were served twice, shortly after take off, then about an hour before landing. We did not purchase alcohol and gifts,...

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Europe Economy Manchester - Tenerife

Helpful?
Thank dshawcross
Burton upon Trent, United Kingdom
Level 3 Contributor
18 reviews
9 helpful votes
Reviewed 1 week ago

It was the first time we flew on a dreamliner and I have to say it was a fabulous experience. We were well looked after and the facilities onboard were brilliant. I would definitely recommend .

International Economy Birmingham - La Romana
Helpful?
Thank Cyberpuss
Stockholm, Sweden
Level 4 Contributor
24 reviews
3 helpful votes
Reviewed 1 week ago

Like spending 11 h in a sardinbox, never again. Cabin crew and flight Deck was professional but the Aircraft itself = crapp.

International Economy Stockholm - Phuket
Helpful?
Thank Peter B
Turku, Finland
Level 6 Contributor
80 reviews
10 helpful votes
Reviewed 1 week ago

Food and service in plane was good! Sitting place was very good! Toilets were near and clean. Very good captain!

International Economy Helsinki - Ilha do Sal
Helpful?
Thank OutiN_13
Blackburn, United Kingdom
Level 6 Contributor
100 reviews
166 helpful votes
Reviewed 1 week ago

This was a return flight to the UK and was first class in many ways . Easy check in, early boarding, on time departure, early arrival. In flight service was the big let down again. This was the second time with Tui in 6 months and the same problem, because you can't book in flight meals you're stuck with what's...

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Europe Economy Manchester - Lanzarote

Helpful?
Thank 2012RKD
Manchester, United Kingdom
Level 6 Contributor
127 reviews
98 helpful votes
Reviewed 1 week ago

BOTH OUT AND BACK THE FLIGHT WAS ON TIME, THE SERVICE WAS EXCELLENT AND THE FOOD AND DRINK NOT EXCESSIVELY EXPENSIVE. Sometimes it was difficult to hear the captain giving us information due to aircraft noise but that is a minor issue as long as we get there!

Europe Economy Manchester - Funchal
Helpful?
Thank LesDauphins
Cardiff.UK
Level 6 Contributor
99 reviews
104 helpful votes
Reviewed 1 week ago

After flying with BA and Virgin in Premium economy we found that this was far superior in every respect.

International Premium Economy Birmingham - Punta Cana
Helpful?
Thank joanslade
Plymouth, United Kingdom
Level 6 Contributor
250 reviews
370 helpful votes
Reviewed 2 weeks ago

As usual with TUI there is very little legroom and the seats are not very comfortable. Most magazine racks are damaged at one end or the other so hang down and intrude on what little space there is. Did not try the overpriced food. There is no in-flight entertainment.

Europe Economy Exeter - Lanzarote
Helpful?
Thank jamesfurze
See travel tips for airlines
“Don't fly!”
MaryR943, 14 Feb 2018 | Read review
“try someone else first”
terryg485, 14 Feb 2018 | Read review
“Book early to choose your seats.”
dshawcross, 13 Feb 2018 | Read review
“We flew to the Carribean”
Cyberpuss, 11 Feb 2018 | Read review
“None. There is better companys to fly with.”
T8089YDpeterb, 11 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About TUIfly (Germany)
German-based TUIfly (X3) flies both scheduled and charter flights to about 40 destinations in Europe, Africa and Asia. The airline, which primarily caters to vacation travelers, has a fleet configured with only Economy Class seating. TUIfly is owned by TUI Travel, which also owns and operates Dutch-based Arkefly (OR), French-based Corsair International (SS), Belgian-based Jetairfly (TB), UK-based Thomson Airways (BY) and Sweden-based TUIfly Nordic (6B). TUIfly has eight focus cities across Germany, including Hannover Airport (HJ), where the airline is headquartered.
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