We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Thai Airways


11,163 reviews
Headquarters: 89 Thanon Vibhavadi Rangsit, Bangkok 10900 Thailand 011 66 2 288 7000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

11,163 Reviews from our TripAdvisor Community

Write a Review

11,163 reviews from our community

Filter reviews by popular destinations:
All reviews Bangkok Phuket London Paris Frankfurt Melbourne Sydney Chiang Mai Singapore Brussels Milan Brisbane Hong Kong Rome Copenhagen
Traveller rating
Cabin
  • (4,958)
  • (0)
  • (1,370)
  • (113)
Route
  • (3,826)
  • (1,541)
  • (437)
  • (338)
  • (300)
  • More
Language
  • More
Showing 6,451: English reviews
Level 6 Contributor
130 reviews
47 helpful votes
Reviewed yesterday
NEW
via mobile

The flight with Thai is always different but always good they make to much change to get better. But sometimes the customer is ok with that how it is. Food and service is perfect the clean in airplane is good to. I like it that they make a good boarding it’s fast and you feel Not rushed. The entertainment sometimes...

Date of travel: December 2018
More 
International Business Class Frankfurt - Bangkok

Helpful?
Thank Oscar S
Bangkok, Thailand
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed yesterday
NEW

Professional and friendly crew. Check-in is easy and fast and their on board entertainment is great. They serve child meal and have special attention for the children. Always with a smile!

Date of travel: November 2018
Southeast Asia Economy Seoul - Bangkok
Helpful?
Thank Bella C
1 review
Reviewed yesterday
NEW

I booked my tickets in advance in July for travel to Melbourne to India and then back from India to Melbourne in December. the flight from Melbourne to India was smooth but my experience back from India to Melbourne was the worst. First of all they were not able to link my visa to my passport and they had to...

Date of travel: December 2018
More 
International Economy Kolkata - Melbourne

Helpful?
Thank Taniya S
Singapore, Singapore
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Most of the crew members were seen unwilling to serve. My Mom and the seat in front of us pressed the call bell for the whole flight and none of the crew answered the call bell. They have Super Long and poor English announcement. Don’t really can understand what is the announcer trying to announce.

Date of travel: December 2018
Southeast Asia Economy Singapore - Bangkok
Helpful?
1 Thank Cayern
Darlington, United Kingdom
Level 4 Contributor
39 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

My favourite airline, and by quite some distance...always slick and professional and they make it look so easy. The check-in is always smooth, the crew are super helpful and friendly and the food is always way better than my expectations of airline food.

Date of travel: November 2018
International Economy Manila - London
Helpful?
Thank dt9954
Singapore, Singapore
Level 6 Contributor
381 reviews
156 helpful votes
Reviewed yesterday
NEW
via mobile

First of all, the fight was delayed by about half an hour when landing. Then the delay was delayed. And finally the airport is full and we had to wait for the bus to come to the plane to bring us to the terminal. All these nearly resulted us nearly missing a connecting flight which we are supposed to have...

Date of travel: December 2018
More 
North Asia Economy Singapore - Nagoya

Helpful?
Thank KhiamYeongH
Jakarta, Indonesia
Level 6 Contributor
179 reviews
90 helpful votes
Reviewed yesterday
NEW

I flew Thai Airways several times from Jakarta to Bangkok and always have great experiences with this airlines. Thai Airways uses wide-body aircraft for 2.5 hours+ flight whereas the others fly single aisle aircraft. Lunch served was always delicious during the flight and flight service were always nice. Enjoyed the flight with Thai Airways.

Date of travel: June 2018
Southeast Asia Economy Jakarta - Bangkok
Helpful?
Thank imanhidajat
Melbourne, Victoria, Australia
1 review
Reviewed yesterday
NEW
via mobile

Worst airline ever, there was no online option to change or cancel flight. My first flight got cancelled last minute by another airline and hence I missed my connecting flight by thai airways. I had no ways to contact them because its was after office hours. As a result i was slap with a penalty of no show fee. And...

Date of travel: December 2018
More 
North Asia Economy Singapore - Tokyo

Helpful?
Thank Lau L
1 review
Reviewed 2 days ago
NEW
via mobile

The worst fly in my whole Surf trips. Starting from departures Frankfurt to Bangkok. They just gave my seat to someone who asked for better seat and put me to the coldest place between board kitchen and WC. On my question why, I get no answer. The flight from Bangkok to Denpasar-Bali was a hell. In bunch of Indian who...

Date of travel: November 2018
More 
International Economy Frankfurt - Denpasar

Helpful?
Thank Fearless756172
Ahmedabad, India
Level 5 Contributor
55 reviews
18 helpful votes
Reviewed 2 days ago
NEW

Trip was nice and veg food also good .Flight staff service was speedy and at airport ground staff service was remarkable.

Date of travel: November 2018
Southeast Asia Economy Kolkata - Bangkok
Helpful?
Thank pravin2000
See travel tips for airlines
“You may want to bring your own entertainment through your own mobile device.”
christopherpollemis, 10 Dec 2018 | Read review
“vert good value airline”
RichieCA, 8 Dec 2018 | Read review
“Take your own food!!!”
HawkhurstJane, 8 Dec 2018 | Read review
“FA’s are very accommodating”
Arhbus, 6 Dec 2018 | Read review
“ask what the mean options actually consist of (what's the actual menu for vegetarians/vegans)”
773DavidN773, 5 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Thai Airways
THAI (TG) is the flag carrier of Thailand and a founding member of the Star Alliance. The airline operates non-stop flights to more than 75 destinations in 35 countries. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. THAI also has codeshare arrangements with more than 20 other airlines. THAI's fleet includes a variety of one-, two- and three-cabin configurations featuring Royal First Class, Royal Silk Class (Business Class) and Economy Class. Premium class passengers have access to the airline's THAI Royal Silk and Royal Orchid lounges, where available. THAI is also the sole owner of a subsidiary airline, Thai Smile Air (WE).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

3,826 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3826)
Viewed
Onboard Feature (213)
Viewed
Food and Drink (740)
Viewed
Seat (383)
Viewed
Our fleet (61)
Viewed
Airport (316)
Viewed
Cabin (307)
Viewed
View from Window (217)
Viewed
Airline Lounge (121)
Viewed
Other (1468)