We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Thai Airways


7,492 Reviews
Headquarters: 89 Thanon Vibhavadi Rangsit, Bangkok 10900 Thailand +66-2-288-7000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

7,492 Reviews from our TripAdvisor Community

Write a Review

7,492 reviews from our community

Filter reviews by popular destinations:
All reviews Bangkok Phuket London Frankfurt Paris Sydney Melbourne Chiang Mai Singapore Brussels Brisbane Milan Rome Hong Kong Tokyo
Traveller rating
Cabin
  • (3,181)
  • (0)
  • (887)
  • (77)
Route
  • (2,467)
  • (965)
  • (298)
  • (218)
  • (196)
  • More
Language
  • More
Showing 4,149: English reviews
Hong Kong, China
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

The taste of the food not good enough, steak was very hard and no taste. Choose Thai style food is the tips, Thai style food was good but not Chinese and western style. Most of the crew member were nice and sincere despite one of the lady ( look like senior...purser? I am not sure....) she was on 16/2 TG...

More 
Asia Business Class Bangkok - Hong Kong

Helpful?
Thank Amiwhy
Copenhagen, Denmark
Level 6 Contributor
244 reviews
73 helpful votes
Reviewed yesterday
NEW
via mobile

to brew a decent cup of coffee and serve it with a smile ? I appreciate that this is not Starbucks and that a Latte Macchiato or a Caramel Frappe is ‘out of range’ but my local gas station serves better coffee than this. Having said this - Thai Airways is a nice airline and flight were clean and on...

More 
International Economy Copenhagen - Bangkok

Helpful?
Thank Hotfarm
Level 4 Contributor
22 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

Being a known airways, i expected a little class... on the way to a d from katmandu, when i open the food tray.. it was Dirty! There was no usb charging hub! Service was fine , food choice ran out too .. very less entertainment.. seats were small! Thai airways needs to do better and soon before it loses more...

More 
Asia Economy Bangkok - Kathmandu

Helpful?
Thank Nita G
Melbourne, Australia
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

You would think flying with Thai Airways to Thailand will be advantages and priority as the cost and own by Thailand ! Right? Wrong!!!! It’s not as smooth as silk as advertised. We very disappointed and will use other airline next trip. The plane and services was great but the disappointment started when we landed at Suvarnabhumi Airport there was...

More 
International Economy Melbourne - Bangkok

Helpful?
Thank NinaBKK2018
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

Arrived at the airport 90mins before the flight. The place was packed and lines seemed to go forever. The check in staff didn't seem to care about the people waiting, they just took there time. WE saw a Thai Airline staff member holding a sign with our flight number on it. We showed him our booking information and he said...

More 
Domestic Economy Phuket - Bangkok

Helpful?
Thank Matt A
Chicago
Level 5 Contributor
46 reviews
11 helpful votes
Reviewed yesterday
NEW

Due to a nightmare situation with JAL getting from Tokyo to Bangkok, we flew the above route. We flew 4 more times with Thai within Thailand and this review really reflects the totality of those flights. All flights were efficient, ontime and with Great customer service. Even on short leg flights we were given a snack. Excellent airline.

Southeast Asia Economy Tokyo - Bangkok
Helpful?
Thank ChicagoGreg
Brussels, Belgium
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

Departure and arrival on schedule. Quite decent price for a business ticket. Excellent inboard services. The new A 350 is really comfortable (much less noisy even compared to 747 i8. Ne need to say the cabin is brand new and the toilets are regularly cleaned. Excellent food and beverage.

International Business Class Brussels - Bangkok
Helpful?
Thank Chienmai
Zurich, Switzerland
Level 4 Contributor
22 reviews
16 helpful votes
Reviewed yesterday
NEW

Thai Airways keeps up best Economy Class Service for many years. The cabin staff is very attentive and has a real professional attitude, serving food in a pleasant manner. Also enough water, juice is available during the long 10 hour flight. Toilets are cleaned every 30 minutes. Everything is kept spotless clean WOW !!

International Economy Zurich - Bangkok
Helpful?
Thank olehern
perth
Level 5 Contributor
79 reviews
49 helpful votes
Reviewed 2 days ago
NEW

Have used Thai many times, would love if they had a flight leaving BKK for PER mid late morning, Always very good food.

International Economy Bangkok - Perth
Helpful?
Thank foantrip
Mechelen, Belgium
Level 4 Contributor
45 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Thai is a very decent airline company from the East. As far as seating is concerned, there is quite some space in between the different seats, so that even not so small people get enough space for their legs. The entertainment offer is quite large, with several very recent movies available. The quality of the meals is still ok, but...

More 
International Economy Bangkok - Brussels

Helpful?
Thank Ludo910
See travel tips for airlines
“Make sure you wear good walking shoe as you have to walk a lot and no heavy carry on as there are a lot of STAIRS!”
NinaBKK2018, 23 Feb 2018 | Read review
“Cabin crew are great, check in staff don't seem to care.”
V1541USmatta, 23 Feb 2018 | Read review
“book well in advance, because this airline is in demand”
olehern, 23 Feb 2018 | Read review
“Book direct with Airline so as to pre book seats.”
foantrip, 22 Feb 2018 | Read review
“Like always, I have to say it is the one of the best airline.”
nortak46, 22 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Thai Airways
THAI (TG) is the flag carrier of Thailand and a founding member of the Star Alliance. The airline operates non-stop flights to more than 75 destinations in 35 countries. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. THAI also has codeshare arrangements with more than 20 other airlines. THAI's fleet includes a variety of one-, two- and three-cabin configurations featuring Royal First Class, Royal Silk Class (Business Class) and Economy Class. Premium class passengers have access to the airline's THAI Royal Silk and Royal Orchid lounges, where available. THAI is also the sole owner of a subsidiary airline, Thai Smile Air (WE).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

2,597 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2597)
Viewed
Airport (237)
Viewed
Food and Drink (569)
Viewed
Seat (290)
Viewed
Onboard Feature (139)
Viewed
Our fleet (33)
Viewed
Cabin (212)
Viewed
View from Window (172)
Viewed
Airline Lounge (100)
Viewed
Other (845)