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TAP Portugal


13,355 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,355 Reviews from our TripAdvisor Community

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13,355 reviews from our community

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Showing 4,016: English reviews
Redington Beach, Florida
Level 5 Contributor
68 reviews
36 helpful votes
Reviewed yesterday
NEW

First off, let me say that we never got to experience the TAP Portugal flight service. This review concerns their inflexible policy regarding non-refundable ticket purchases. As a regular traveler, I certainly understand the words "non-refundable." However, most airlines have "addendums" to their policies that allow for uncontrollable circumstances. In our case, we had planned a 12-day cruise that was...

Date of travel: September 2018
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International Economy Lisbon - Miami

Helpful?
Thank pdwarren
Chelmsford, United Kingdom
Level 6 Contributor
209 reviews
118 helpful votes
Reviewed yesterday
NEW
via mobile

Please check on the complaints & any web site regarding this company. Terrible aircraft !! In fact not fit for purpose. I lodged a complaint as soon as we returned in October 2018 & they still haven't had the decency to get back to us but now reading all the complaints I realize I wasted my time even writing. They...

Date of travel: October 2018
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International Economy Rio de Janeiro - London

Helpful?
Thank shellshock04
1 review
Reviewed yesterday
NEW
via mobile

Don’t be fooled by the low price, especially if you are a family and are looking for a good price. Worst airline ever for service. Weak systems and then after queueing for over 2 hours, still not checked. Also no luggage included with 5 tickets.

Date of travel: December 2018
International Economy Accra - London
Helpful?
Thank BE D
Islamabad, Pakistan
Level 6 Contributor
95 reviews
59 helpful votes
Reviewed yesterday
NEW
via mobile

Since I bought ticket one day earlier it was at least 20 times more expensive then average fare cost. That’s a rip off. Also what I understood was one luggage was included on their site since it stated extra bag will be charged. One check in bag fee was twice the price of average fare. For a national carrier plane...

Date of travel: December 2018
More 
Europe Economy Paris - Lisbon

Helpful?
Thank MSalmanF
Lisbon, Portugal
Level 2 Contributor
9 reviews
Reviewed yesterday
NEW

The flight from TAP was managed by EuroAtlantic It seems a B type class of movie. All the service was class B from food to small details of drinking and support. The Lounge in Lisbon was oveercrowded and the smell in the lavatoty/toillets was worst than in a soccer stadium. The experience was bad especially with the price we paid

Date of travel: December 2018
International Business Class Lisbon - Salvador
Helpful?
Thank Varatojo R
Portimao, Portugal
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW

I had to cancel this flight within the time period they specified. I received an e-mail that I would receive a refund. I waited a week and contacted them regarding the refund. I could not find the original flight number. I was informed without the number they could not do anything. I have flown many airlines and they always can...

Date of travel: November 2018
More 
Domestic Economy Lisbon - Funchal

Helpful?
Thank wino1943
Essex
Level 6 Contributor
175 reviews
46 helpful votes
Reviewed yesterday
NEW

As usual with TAP internal flights, a good service, on time and efficient. Did not need to use the food and so on as only a 45 minute flight

Date of travel: December 2018
Domestic Economy Lisbon - Faro
Helpful?
Thank Essex21
New York City, New York
Level 4 Contributor
47 reviews
16 helpful votes
Reviewed yesterday
NEW

The crew was really nice, and the flight was on time. But it must be the stingiest airline anywhere when it comes to leg room. I basically had to sit sideways.

Date of travel: December 2018
Europe Economy Copenhagen - Lisbon
Helpful?
Thank WJClinton
Gibraltar
Level 4 Contributor
34 reviews
26 helpful votes
Reviewed yesterday
NEW

First time flying the Portuguese Airline and I was impressed with the level of the services provided ; overall a great experience. Why did I like TAP? Fast check in - Notifications sent on e-mail and mobile number on an accurate and timely manner - no delays on their scheduled times - excellent service on board - free snack and...

Date of travel: December 2018
More 
Europe Economy Las Palmas de Gran Canaria - Lisbon

Helpful?
Thank Christos-MC
London, United Kingdom
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

I had a flight from london to brazil, with a connection of 50 minutes in portugal. Every flight with Tap. London flight got delayed 10 minutes , we landed at 22:40 ( my next flight was 23:30 ) . When we got there the TAP staff said the flight was already out ( it was 23:10) I said it wasn’t...

Date of travel: December 2018
More 
International Economy London - Sao Paulo

Helpful?
Thank alexandrascala
See travel tips for airlines
“Before flying try to know if is really TAP to do the flight”
jricardovaratojo, 14 Dec 2018 | Read review
“As listed, if you use TAP keep all your documents.”
wino1943, 14 Dec 2018 | Read review
“Don't Book A Flight with Air Portugal”
lglick, 13 Dec 2018 | Read review
“Avoid at all cost”
nahalym, 13 Dec 2018 | Read review
“Take advantage of the stopover or book elsewhere”
nicoleandcurtis, 12 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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