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TAP Portugal


12,333 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,333 Reviews from our TripAdvisor Community

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12,333 reviews from our community

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Showing 3,618: English reviews
1 review
Reviewed yesterday
NEW

I planned a round trip going friday and coming back monday. The flight of the friday was canceled 20 minutes before boarding. No explanations. They had the guts to offer me a flight coruña-madrid-barcelona-lisbon! I refused, of course, and they gave me a ticket for the saturday. One of three days lost. The flight on saturday had a delay of...

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Europe Economy La Coruna - Lisbon

Helpful?
Thank Miguel R
Rochester, New York
Level 6 Contributor
127 reviews
63 helpful votes
Reviewed yesterday
NEW

The TAP Business lounge was filthy - they didn't have enough staff to clean up after people. The fabric benches were uncomfortable and filthy - as if the were not vacuumed (so they collected bits of food and lots of people's hairs). The food was decent, though... The plane was old, so the seats were not perfectly lie-flat. One of...

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International Business Class Lisbon - Toronto

Helpful?
Thank maggieneedlefish
Falmouth, Massachusetts
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW

Avoid taking TAP at all cost. Even if they offered FREE tickets, I would NEVER board one of their planes. The horrible experience began when I was taking a connecting flight from Lisbon to Florence 9/15/18. The plane was 2 hours late.....when we finally boarded soaked with sweat from being held in 23C heat with no A/C on tarmack bus...

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International Economy Lisbon - Boston

Helpful?
Thank Carolann M
Gatineau, Canada
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

After my bad experience with Icelandair I was worried about TAP. But nothing to worried. The trip was amazing. Food and drinks ware great. The flight attendants were very helpful and checked multiple times if you need everything. I did not miss the fact there is no entertainment on the airplane.

Europe Economy Paris - Bucharest
Helpful?
Thank Vectra_Marian
1 review
Reviewed yesterday
NEW
via mobile

I arranged a 4 day weekend with a friend. My depart flight was delayed by 9hrs!?! At least I was notified at 11pm nonetheless one day of Holidays down the drain. Had an amazing two days with my friend, we were meant to depart on monday afternoon, so I still had 1/2 day of sightseeing. Courtesy of TAP I got...

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Europe Economy Brussels - Lisbon

Helpful?
Thank Sabrina A
St. Catharines, Canada
Level 4 Contributor
42 reviews
39 helpful votes
Reviewed yesterday
NEW

TAP Portugal charges obscene fees for checked bags. On a recent trip I paid $135 Canadian each way for a checked bag that was within the weight limit. This is outrageous. The flight itself was uncomfortable as they seem to cram more and more people in overseas flights. The leg room was terrible and I am a small person. My...

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International Economy Toronto - Lisbon

Helpful?
Thank separateentity
Glastonbury, Connecticut
Level 6 Contributor
172 reviews
72 helpful votes
Reviewed yesterday
NEW

I have flown on TAP many times, with varied experiences. First, the positive.. on board service from Boston to Lisbon and the return were very good. Food quality was as good as it gets for economy class. Planes were relatively new. Seats comfortable enough. Legroom better than the last time I flew TAP. The negative.... check-in in Lisbon is extremely...

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International Economy Lisbon - Boston

Helpful?
Thank nutmegger31
Kuala Lumpur, Malaysia
Level 3 Contributor
14 reviews
20 helpful votes
Reviewed yesterday
NEW

This review is about TAP's customer care service: I have traveled by many means for business and as a backpacker in basic transportation. However this POOR customer care service is unbelievable! In December 2017 I flew with them and was delayed for several hours due to a mistake from their part in communication. So they told me I could get...

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Europe Economy Lisbon - Amsterdam

Helpful?
1 Thank Travelwithjorg
Winchester, United Kingdom
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed yesterday
NEW

The aircraft was over an hour late in departing London Gatwick which did not help our travel plans but service in business class was good and partly made up for that. On our return, the aircraft had technical problems and was again over an hour late in departing Porto but made good time back to Gatwick. However, although the level...

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Europe Business Class London - Porto

Helpful?
Thank peter s s
Toronto, Canada
Level 4 Contributor
34 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

After multiple searches online after we booked our ticket, we were reticent to travel with TAP.. we flew to Marrakech via Lisbon .. we flew over in economy and although the seats were tight in space, the service made up for that. The person sitting next to me decided it was ok to sleep upright with his legs crossed on...

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International Business Class Toronto - Marrakech

Helpful?
Thank Norma G
See travel tips for airlines
“Do not ever take TAP anywhere.....ever!”
carolannm573, 24 Sep 2018 | Read review
“Book your seat ahead of time if you want one with more leg room. However they charge $50 to do this!”
separateentity, 24 Sep 2018 | Read review
“TAP boards the plane from the rear, so pick seats at the back of the plane .”
nutmegger31, 24 Sep 2018 | Read review
“Try to avoid TAP at any cost. If you have any problems at all forget any compassion or refund from TAP.”
Travelwithjorg, 24 Sep 2018 | Read review
“Allow plenty of time for your journey and eat before you go on board”
381peterss, 24 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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