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TAP Portugal


12,275 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,275 Reviews from our TripAdvisor Community

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12,275 reviews from our community

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Showing 3,595: English reviews
Sarasota, Florida
Level 6 Contributor
459 reviews
164 helpful votes
Reviewed yesterday
NEW

As many others have described, this airline does not allow people to drag onboard numerous over-sized pieces of luggage. That luggage will go into the baggage storage, and I am glad to see at least this airline pay attention to this sort of thing. Overall comfort was about average, the crew were all nice, but very efficient as they only...

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Europe Economy Madrid - Porto

Helpful?
Thank Terry L
United States
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed yesterday
NEW

Not recommended--service subpar. Excessive baggage fees. Fraudulent practices: unable to buy extra baggage online because credit card is rejected by TAP. Then, you pay excessive fees ($95 per bag) at the airport. Anti-consumer!

International Economy Boston - Lisbon
Helpful?
Thank PaulTravel2017
Toronto
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

No-problem flights, Toronto to Lisbon and back. Check-in, boarding, plane comfort, in-flight service, all acceptable. Crew was hard-working and helpful.

International Economy Toronto - Lisbon
Helpful?
Thank curleymac
Milan, Italy
Level 5 Contributor
71 reviews
20 helpful votes
Reviewed yesterday
NEW
via mobile

Really they board our hand luggages saying that they was too big to carry has hand luggages. That's not true; the luggages were of the sizes required to carry on but of course they don't have enough space for all the passengers so for this reason they take some luggages and carry it (for free of course) as hold luggage....

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Europe Economy Milan - Faro

Helpful?
Thank Davide d
Minneapolis, Minnesota
Level 6 Contributor
124 reviews
24 helpful votes
Reviewed yesterday
NEW
via mobile

The flight went without a hitch or problem. I flew carry-on only. The flight was on time, the crew was courteous and the food wasn't any worse than typical Economy-class airline food. Overall it was great. For the price I paid it was worth it. Got a free layover in Lisboa en route back to NYC. No airline is perfect...

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International Economy New York City - Prague

Helpful?
Thank valerier746
Melbourne, Australia
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Our flight was delayed through no fault of TAP or us so we missed our connection. They arranged everything ahead for us without us even asking, including a 4 star hotel overnight with meals, hotel transfers, airport meal vouchers and a flight the next day. Our luggage went straight through so we didn't have to check in again. Great experience,...

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International Economy Valencia - Casablanca

Helpful?
1 Thank james_jo_melb
Toronto, Canada
3 reviews
Reviewed yesterday
NEW

I booked my flight with Flight Hub back in June of 2018. The cost was where I expected it to be, however, when I processed my online Check In the day before departure, I was charged for my checked bag. I didn't realize that the cost of my flight ticket did not include the cost of checked baggage. The ticket...

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International Economy Rome - Toronto

Helpful?
Thank AnisaT11
Vermont
Level 4 Contributor
28 reviews
18 helpful votes
Reviewed yesterday
NEW

About what you would expect from a sardine. But they fed us and arrived on time. That's a hit with us.

International Economy Boston - Lisbon
Helpful?
Thank rdinvt
Level 3 Contributor
7 reviews
Reviewed yesterday
NEW
via mobile

During my trip all my flight with TAP Portugal had delays. This even cause me to miss my connecting flight. It started on 13 September from Amsterdam to Lisbon. This flight was delayed and originally I had 1 hour to get to my connecting flight from Lisbon to Porto. LUCKILY the flight from Lisbon to Porto was delayed as well...

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Europe Economy Amsterdam - Porto

Helpful?
Thank Carina O
Bratislava, Slovakia
Level 5 Contributor
54 reviews
30 helpful votes
Reviewed yesterday
NEW

No time delay. Dear and friendly staff, special ladies are charming. Big Minus for a great cold on board during a flight .

Europe Economy Vienna - Lisbon
Helpful?
1 Thank IgorRybar
See travel tips for airlines
“Get an exit row if you are in economy”
EDWARDL782, 21 Sep 2018 | Read review
“Avoid this airline. They don't care about customers. I don't think they will last anyway.”
PaulTravel2017, 21 Sep 2018 | Read review
“The best tip is to book in advance!”
Fun4Fun_XXI, 20 Sep 2018 | Read review
“avoid TAP at all cost.”
dimitryo_12, 20 Sep 2018 | Read review
“Try not to abet their baggage fee policy/use only carry on baggage if possible, even on out of country trips.”
HBARRY740, 19 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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