TAP Air Portugal

Headquarters: Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon Portugal 1704-801

00 351 707 205 700

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3.025,115 reviews

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About TAP Air Portugal

Airline Alliance

Star Alliance

Airline Summary

The flag carrier of Portugal, TAP Air Portugal (TP) is a member of the Star Alliance. The airline flights to more than 90 destinations in 37 countries across Europe, Africa, North America and South America. TAP Air Portugal also has codeshare agreements with about 30 other airlines, and owns one subsidiary airline: TAP Express. TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates from a hub at Lisbon Humberto Delgado Airport (LIS).

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Brooklyn, New York

7 contributions

Never again!

Frankfurt - NewarkInternational

I flew with TAP Portugal on September 3rd, 2023 (there was no option to click on that date) – in the Main Season. I had every unpleasant experience. I flew on a voucher because they refused to take me before and gave me that voucher. Well, the flight back to New York/Newark was on a Sunday. I called on Saturday and told them that I have an extra Suitcase. The Customer Service Agent said he would let them know. Obviously, he did not. I had a hard time at the Counter of the Check-in. They did not take Dollars and I did not have enough money in my bank account. The Manager said to me: "Either pay or stay". I did not have enough money to buy an extra ticket in the Main Season. So in the end I tried my Credit Card and it worked. I got overcharged. They took the smallest bag and charged it with over $100. Altogether I had to pay $373.97 for the luggage. On top of that my Suitcase and Bags were damaged, also the Zippers were broken, Items were missing, … It was not a nice experience at all. Also, the Customer Service is unfriendly and rude and lying! I had to go via Portugal and while standing in line I heard others saying „Never again“, they obviously had problems with Tap as well. So I say it too: Never again!

Date of travel: August 2024

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Written 18 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ashley A

2 contributions

WILL DAMAGE BELONGINGS & REFUSE TO REIMBURSE

Lisbon - TorontoInternational

If I could give this airline 0 stars I would. Terrible service & care for paying customers. My luggage was damaged beyond repair on my flight home from Lisbon by the cabin crew. I was assured on site at the airport that I would be able to submit a claim to get reimbursed. I followed all instructions & I opened the in person & online claim. Any time I tried to get an update I was given vague information and assured that a supervisor would follow up. Never had any follow up or update. When I continued to reach out they confirmed they couldn’t process the claim as it was outside the timeline window. It wouldn’t have been outside the window if my claim was processed from the beginning. This should’ve been a simple resolution. Extremely disappointed with this airline and their customer service. I would advise to avoid checking in bags all together & pack as light as possible.

Date of travel: August 2024

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Written 15 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Philip

Boston, Massachusetts

85 contributions

Don't use TAP.

Boston - LisbonInternational

It was a terrible Business Class flight. No water. No welcome drink. Crew slept most of the way. Terrible service. Lounge in Boston was pathetic....more like a cafeteria with stale food.

Date of travel: May 2024

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Written 14 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

MartynGTravels

West Sussex, United Kingdom

1156 contributions

No frills, got us there and back

London - LisbonEurope

Compared to Easyjet, TAP is a very small fish at London Gatwick, but their flight times and price were comparable so gave them a go. Boarding for flight out was efficient, plane was very empty but Economy seats on A320 were very uncomfortable so lucky only a very short flight. Crew were friendly. At Lisbon, the aircraft parked a LONG way from the terminal, all passengers got comfortably on one bus though. On return, much smaller Embraer jet operating as TAP Express. Boarding not as efficient as the groups are ignored and everybody just ends up in one line with another long bus transfer. As flight was full, lots of carry on luggage ending up being checked at the gate which defeats the object of travelling with carry on only as it then meant hanging around at baggage reclaim. Luckily, Gatwick South Terminal is much quieter than North so only took about 20 mins extra. This flight was more comfortable, with a 2x2 configuration on an older aircraft, but legroom was very good even in the standard seats. Overall average is about right, for the 2h.30 flight from London to Portugal they are an ok option, wouldn't use them for a longer flight though. Their website and app need serious work though, impossible to register from non Portuguese phone numbers.

Date of travel: January 2025

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Written 13 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.