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TAP Portugal


3.5 of 5 bubbles
3,774 Reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal +351-707-205-700 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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3,774 Reviews from our TripAdvisor Community

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3,774 reviews from our community

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Showing 801: English reviews
Prague, Czech Republic
Level Contributor
12 reviews
4 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I was very surprised how softly pilot sit down with the plane. It was difficult to recognize it ;-). Crew is very nice and snack was good. All my family enjoyed electronic system of check-in and boarding passes in the mobile phones...

Europe Economy Prague - Lisbon
Helpful?
Thank Eva1508
Winnipeg, Canada
Level Contributor
820 reviews
372 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

This was a short, ninety minute, hop from Madeira to the mainland, and operated by a very smart (although 18 year old) A320 aircraft. The seats were pretty small but the legroom was adequate, and during this short leg, a sandwich and drink service was offered ... a nice touch.

Domestic Economy Funchal - Lisbon
Helpful?
Thank MaxGlobetrotter
Dublin, Ireland
Level Contributor
58 reviews
10 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

All I can say is it's like they're learning how to board the plane. Their zones don't make sense and therefore the boarding takes forever. It amateur hour, plus the flight is delayed but that's not the reason for the poor rating. Also I paid for a seat up front to exit airplane early but now I can't since I...

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Europe Economy Lisbon - Madrid

Helpful?
Thank Chebas
1 review
2 of 5 bubbles Reviewed 3 days ago NEW

Beware TAP with connection in Lisbon. We flew roundtrip between Boston to Madrid last week, connecting both ways in Lisbon. The good: The airplanes were fairly new and the flight attendants friendly. All four flights were reasonably on time. The bad: Connections in Lisbon are a complete disaster. We waited in an interminably long line at passport check. After 30...

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International Economy Boston - Madrid

Helpful?
Thank Mark F
Hampshire
Level Contributor
4 reviews
1 helpful vote
4 of 5 bubbles Reviewed 3 days ago NEW

Usually fly BA but feeling a bit disgruntled about a recent flight in Club Europe decided to try another airline based on the fact that if you want a low cost experience you may as well pay a low cost price!! I didn't read any reviews prior to booking but when I did a bit of research I was really...

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Europe Economy London - Lisbon

Helpful?
Thank GM640
Cardiff, United Kingdom
1 review
1 helpful vote
2 of 5 bubbles Reviewed 6 days ago NEW

Long story, please see summary at the bottom for rapid review. My fiancée was moving transatlantically with her cat - certain airlines allow for "pet in cabin" flights including TAP Portugal (hereby referred to as TAP) and Lufthansa - we chose the former due to the very affordable prices TAP offer. We booked directly (over the phone) with TAP two...

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International Economy Raleigh - Paris

Helpful?
1 Thank searagnite118
1 review
1 helpful vote
1 of 5 bubbles Reviewed 1 week ago NEW via mobile

Showed up at Gatwick 50 minutes prior to the flight leaving ( after train delays) and was informed that the flight was "closed for check in. Also that all flights were overbooked for the day (nothing available until the next afternoon - uhhmm maybe) and... my return ticket wouldn't be valid with them unless I flew with them. All the...

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Europe Business Class London - Lisbon

Helpful?
1 Thank Caliope H
Brussels, Belgium
2 reviews
2 helpful votes
5 of 5 bubbles Reviewed 1 week ago

I flew TAP for the first time from NYC to Brussels. I was very positively surprised. Food was good. USB outlets to charge phones. I was in the last row, where they still had choice of salmon and beef. They serve drinks several times. What stroke me, was that the food came with real cutlery and on re-usable plates even...

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International Economy Newark - Brussels

Helpful?
1 Thank armincgn
Orlando, United States
Level Contributor
3 reviews
1 helpful vote
4 of 5 bubbles Reviewed 1 week ago

My experience was good. The entertainment was new, and there was a limited, but decent movie selection. The seats were comfortable enough. It isn't a feather bed, but the seat was far better than most other airlines I've flown... I'm rather tall, and am right at the line on LH flights, where my shins hit the seat in front of...

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International Economy Boston - Lisbon

Helpful?
1 Thank Roamly
Barcelona, Spain
Level Contributor
11 reviews
4 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Attention all passengers, if you only carry hand luggage is recommended to arrive earlier into the aircraft to avoid stay without space for it. Here you have a least a sandwich & juice or wine. Lately I know they are changes very important, good news i hope to become this a wonderful air line.

Europe Economy Barcelona - Lisbon
Helpful?
1 Thank TipTopU
See travel tips for airlines
“Don't connect flights in Lisbon.”
 of 5 bubbles O8909IAmarkf, 20 Mar 2017 | Read review
“Uncomplicated trips only with this carrier.”
 of 5 bubbles searagnite118, 17 Mar 2017 | Read review
“Don't expect to get more than you're money's worth.”
 of 5 bubbles Roamly, 13 Mar 2017 | Read review
“Don't arrive at the airport early, especially in Boston.”
 of 5 bubbles MaryLouiseCollins, 9 Mar 2017 | Read review
“Call center service is useless and I will never travel with them again”
 of 5 bubbles 761jp, 7 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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