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Swiss International Air Lines

3,684 Reviews
Headquarters: PO Box 8058 Zurich Airport, Kloten 08058 Switzerland +41-848-700-700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,684 Reviews from our TripAdvisor Community

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3,684 reviews from our community

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Showing 1,486: English reviews
Level Contributor
30 reviews
16 helpful votes
Reviewed yesterday NEW

I was travelling by Business class from New Delhi to Barcelona with a flight change at Zurich (both legs with Swiss Air). Unlike whats done in India and most airports, no one was there from Swiss Air to take me to my connecting flight which was quite far away and with just a 30min gap or so. Also the security...

International Business Class New Delhi - Barcelona

Thank soodmanu
Adelaide, Australia
Level Contributor
570 reviews
186 helpful votes
Reviewed yesterday NEW

We travel with this airline from Singapore to Zurich. The service is very good, although less personal I feel than our flight with another airline a day or two earlier. But I really dislike the layout of the Boeing 777 on this flight. We are travelling Business Class, and the rows of three are arranged in a clunky 2 -...

International Business Class Singapore - Zurich

Thank Paul S
Level Contributor
46 reviews
13 helpful votes
Reviewed yesterday NEW

Due to technical difficulties in Zurich our flight was delayed 2 hours leaving Shanghai. This didn't make sense really. So our flight into Zurich was then delayed 2 hours and we missed our connection into Madrid. We were then loaded onto a flight to Brussels and onto Madrid Arriving close to midnight. A long difficult trip, and we will avoid...

International Business Class Shanghai - Madrid

Thank Aussietraveller080
Tri-Cities, Washington
Level Contributor
72 reviews
26 helpful votes
Reviewed 2 days ago NEW via mobile

The flight over to Zürich was the worst flight I have ever taken because of the seats. The staff was very friendly and the food was good, but the CLOSE seats made it so miserable! I am a petite 5'4 and I felt like I was in a sardine can. My husband is 6ft and just SO uncomfortable. I sat...

International Economy Los Angeles - Zurich

Thank KCass319
Athens, Greece
Level Contributor
36 reviews
8 helpful votes
Reviewed 3 days ago NEW via mobile

If you want to choose a specific seat at the time you buy your ticket, you have to pay extra . My girlfriend and I wanted to make sure that we will seat together, so we payed the extra fee to keep two seats. A few days before the flight, they sent an email informing us that the seats had...

Europe Economy Athens - Zurich

Thank pbdvm
Hamilton, New Zealand
Level Contributor
192 reviews
56 helpful votes
Reviewed 3 days ago NEW via mobile

I was taken a back when I entered the aircraft. The seats labelled as business class was just plain economy seats except that they were 3 front row seats . A curtain was a partition between economy and business class . The service was however good and were looked after . The flight was short one and a half hour...

Europe Business Class Rome - Zurich

Bern, Switzerland
Level Contributor
3 reviews
Reviewed 4 days ago NEW

I recently flew from Zurich to Vienna in Business class on Swiss. There are three observations I have to make about Swiss: 1. Service: The service is mechanical. There are no proactive drink refills (or any proactive service for that matter). There is a meal which was awful, and then the two business class flight attendants just kind of hid...

Europe Business Class Zurich - Vienna

Thank gregsmith1780
Phoenix, Arizona
Level Contributor
339 reviews
381 helpful votes
Reviewed 4 days ago NEW

This is a quick flight, mid-day, on Swiss Air that was on an MD-80 with a 2-3 seat configuration. All the seats had about 6" inches more space in front and were more like business class. The cabin had time during the hour flight for beverages and a quick meal that consisted of three small dishes. Overall a great, brief...

Europe Business Class Zurich - Munich

Thank JDSoui
Jerusalem, Israel
Level Contributor
287 reviews
99 helpful votes
Reviewed 5 days ago NEW

The travel with Swiss International Airlines is always a very positive experience. In time, good and friendly service, modern and clean air crafts. You know that when you choose to fly with Swiss you will not get disapointed.

International Economy Montreal - London
Thank BasicsTouring
Philadelphia, Pennsylvania
Level Contributor
127 reviews
28 helpful votes
Reviewed 6 days ago NEW

Flight leg to Zurich to Madrid arrived late in Zurich and caused me to miss flight to Madrid. They arranged for a later flight to Madrid but I had to do some major juggling of housing arrangements. The later flight to Madrid was noisy and uncomfortable. Not happy with this.

International Economy Newark - Madrid
Thank jknows
See travel tips for airlines
“Don't fly short haul business class with Swiss.”
gregsmith1780, 23 May 2017 | Read review
“Recommended to sit on the 2-side of the 2-3 seat configuration”
JDSoui, 23 May 2017 | Read review
“Purchase leg room seat and window if economy seat purchase. Unless you are are a small person.”
jknows, 21 May 2017 | Read review
“Spend more money, that's the only thing Swiss care about.”
Misonhols, 5 May 2017 | Read review
“Pick an aisle seat.”
kathleenp763, 3 May 2017 | Read review
Show next 5 travel tips 5 of 10
About Swiss International Air Lines
Swiss International Air Lines (LX) is Switzerland's flag carrier and a member of the Star Alliance. The airline offers non-stop flights to more than 100 destinations in 48 countries. These include four points within Switzerland, as well as other cities in Europe, Africa, Asia, the Middle East, North America and South America. In addition to its alliance partners, Swiss has codeshare arrangements with more than 20 other airlines. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge. Swiss's primary hub is located at Zürich Airport (ZRH).

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