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Swiss International Air Lines


4 of 5 stars
648 Reviews
Headquarters: PO Box 8058 Zurich Airport, Kloten 08058 Switzerland +41-848-700-700 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 266
    Excellent
  • 188
    Very good
  • 105
    Average
  • 46
    Poor
  • 43
    Terrible
Excellent first class experience

Flew LX288 on A343 in First Class. Full cabin 8/8 due to a heavily overbooked flight. We arrived... read more

5 of 5 starsReviewed 5 days ago
j_m98
,
Brussels, Belgium
via mobile
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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648 Reviews from our TripAdvisor Community

Write a Review
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648 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Brussels, Belgium
Level Contributor
56 reviews
29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Flew LX288 on A343 in First Class. Full cabin 8/8 due to a heavily overbooked flight. We arrived from MUC and we were promptly transferred from the A first class lounge to the E lounge. This new lounge is excellent, with a top class restaurant, champagne bar, quiet seating areas, and well staffed bar. Flight to JNB late in the...

More 
International First Class Zurich - Johannesburg

Helpful?
Thank j_m98
Level Contributor
22 reviews
2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I flew with Swiss many times, and have never been disappointed. In my last flight we flew a brand new A330. Seats were extremely comfortable, with large personal screens and VOD with a nice selection of movies. Seats also had USB ports for charging your phone (although there was no WiFi...) The service during this flight was incredible. At the...

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International Economy Tel Aviv - Zurich

Helpful?
Thank Slartz
1 review
1 helpful vote
1 of 5 stars Reviewed 1 week ago

You can not sie together with your wife or your companion because the check in is only by the machine so the machine wil decide where you shoud site even if there is a choice some othrer person may chose the next seat near to you because so many people are check in in the same time through different machines...

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International Economy Zurich - New Delhi

Helpful?
1 Thank thachil p
1 review
1 of 5 stars Reviewed 1 week ago

I think Swiss Airlines is the worst airline I've ever dealt with. First when I flew from Delhi to Zurich, I found that there were long queues for toilets, and my co-passenger who was an American was allowed to use toilets in front, but when I went to use the same, I was told that passengers from economy class can't...

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Europe Economy Palma de Mallorca - Zurich

Helpful?
Thank Rachna G
Riyadh, Saudi Arabia
Level Contributor
109 reviews
87 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Swiss has always been known for its quality. Once again we were not deceived. Flight was very comfortable, large seats and great on board service. Also the airport ground service is great at Geneva airport. I just wish that this airline regains its historical reputation and routes as it once had back in the 90s and early 2000s. I will...

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Europe Economy Canton of Geneva - Malaga

Helpful?
1 Thank Zmardam
San Francisco, California
Level Contributor
37 reviews
11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Business class seats were great. We had the middle section (pair) the seats tucks into a lie flat and lounge position, which is great. Flight attendants were very courteous and always available. Tons of food on the flight. The only hiccup was the old IFE, it was playing incorrect movie titles. I wish I could have flown the new 777...

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International Business Class Zurich - San Francisco

Helpful?
Thank jesse m
Glasgow, United Kingdom
Level Contributor
4 reviews
2 helpful votes
2 of 5 stars Reviewed 1 week ago

I fly with Swiss Air, almost regrettably, at this point. This is due to its "alliance" with United and my company booked tickets. First point: no alliance here whatsoever. Trying to discover my booking number and having to call Swiss Air to beg for it while their website does not recognize my United booking is just the tip of the...

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International Economy Chicago - Zurich

Helpful?
2 Thank Jock F
London, United Kingdom
Level Contributor
4 reviews
2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I flew from London to Geneva on 26/06 and all was fine, but a 45 minutes delay, so not much of a problem. When I return to the airport on 8/07, I checked my bag and waited for the flight which showed delayed, at some point I realised that it has taken a while and no one called about this...

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Europe Economy London - Canton of Geneva

Helpful?
1 Thank Princess-Lalla
Brussels
Level Contributor
90 reviews
46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice staff on board, nice catering, plenty of reading materials. The only problem is that this flight was late 30 minutes, due to late arrival of the aircraft. That is not an excuse

Europe Business Class Zurich - Malaga
Helpful?
Thank Calinnn2007
Province of Malaga, Spain
Level Contributor
37 reviews
18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having flown to Asia quiet a few times from malaga Spain, it is not always the easyist as normally we ended up with 1 2 or even 3 connections via madrid london amsterdam etc. with flight times of plus 20 to 30 hours.... I have to say that the swiss air flight from AGP to Zurick then Hongkong was quick...

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International Economy Malaga - Hong Kong

Helpful?
Thank G H
See travel tips for airlines
“Don't choose this one!”
 of 5 stars , 12 Jul 2016 | Read review
“go to Lufthansa”
 of 5 stars jockf2015, 11 Jul 2016 | Read review
“Don't book flight with short connecting flights in Zurich, chances are you will miss your connection”
 of 5 stars Calinnn2007, 10 Jul 2016 | Read review
“Ask whether your airport has online checkin facility before booking tickets with Swiss.”
 of 5 stars , 5 Jul 2016 | Read review
“If fly Business book a window single (industry best) seat for more private space.”
 of 5 stars awhw, 28 Jun 2016 | Read review
Show next 5 travel tips 5 of 10
About Swiss International Air Lines
Swiss International Air Lines (LX) is Switzerland's flag carrier and a member of the Star Alliance. The airline offers non-stop flights to more than 100 destinations in 48 countries. These include four points within Switzerland, as well as other cities in Europe, Africa, Asia, the Middle East, North America and South America. In addition to its alliance partners, Swiss has codeshare arrangements with more than 20 other airlines. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge. Swiss's primary hub is located at Zürich Airport (ZRH).

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