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Sunwing Airlines


4,522 reviews
Headquarters: 27 Faskin Drive, Toronto, Ontario M9W 1K6 Canada +1 877-786-9464 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,522 Reviews from our TripAdvisor Community

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4,522 reviews from our community

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Showing 3,888: English reviews
Toronto, Canada
Level 3 Contributor
6 reviews
3 helpful votes
Reviewed yesterday
NEW

This is my third time flying with Sunwing. My first experience was back in 2012 flying to Portugal and it was great. Although the past two flights were not. My previous flight being in July 2017, and my most recent flight being August 2018. I was visiting the Dominican Republic and had the same experience both times. Food service not...

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Caribbean Economy Toronto - Punta Cana

Helpful?
Thank Emilia O
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Seating and rows are small if the person in front of you puts their seat back they're laying on your lap almost. Can't put tray down to do anything. No elbow room at all I had they guy beside me elbow in my ribs the whole way home. Couldn't move anymore to the left at all I was glad to...

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Caribbean Economy Toronto - Varadero

Helpful?
Thank Melissa B
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed yesterday
NEW

The Sunwing flight to Orlando was average. I paid for elite plus which meant prebooked seats and extra baggage allowance. Boarding for flight was supposed to be 740am, but they didn't call boarding till 820am. Flight only left 5mins late and we arrived in Orlando right on time. There was a movie on flight but my kids and i just...

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USA Economy Toronto - Orlando

Helpful?
Thank Priya M
Mississauga, Canada
Level 6 Contributor
120 reviews
80 helpful votes
Reviewed 2 days ago
NEW

I made the booking of my vacation in advance. The trip was 4 days three nights for 705 dollars (very expensive) the return flight left Holguin at 9:00 p.m. and arrived in Toronto at midnight. Sunwing sent me an email saying that that flight had changed that now left Holguin at 2 pm. The trip became a 3-day trip. Call...

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Caribbean Economy Toronto - Holguin

Helpful?
Thank LoveChichi
Suffolk
Level 5 Contributor
62 reviews
51 helpful votes
Reviewed 3 days ago
NEW

Tui flight using Sunwing aircraft. Flight from Norwich UK to Ibiza was on time,smooth and passengers kept updated by captain throughout. Seats were comfortable and well ventilated. Staffed by Tui the whole flight was a good experience.

Europe Economy Norwich - Ibiza
Helpful?
Thank SuffolkTourist
Level 4 Contributor
28 reviews
44 helpful votes
Reviewed 3 days ago
NEW
via mobile

We have just experienced our 5th time flying with Sunwing on our vacation to Punta Cana. The flight attendants were friendly as always, clean aircraft, ease of finding representatives, everything was perfect! We of course look forward to our next adventure next year again with Sunwing

International Economy Punta Cana - Toronto
Helpful?
Thank Julie L D
Brantford, Canada
Level 4 Contributor
35 reviews
30 helpful votes
Reviewed 4 days ago
NEW

Although most things were good. Don't expect to get a lot of things from the duty free. Very disappointing.

International Economy Panama City - Toronto
Helpful?
Thank Glenn S
2 reviews
Reviewed 4 days ago
NEW
via mobile

We used Sunwing vacations to travel from Calgary to Mexico. Flight was on time, service was great. Downside is that the planes are very old (at least all I’ve been on) and tv’s are awful for watching the in flight movie. Complimentary Wifi could solve this ... especially if they offer the movies on your own personal device. A larger...

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Mexico Economy Calgary - Cancun

Helpful?
Thank Discover802306
Level 2 Contributor
7 reviews
31 helpful votes
Reviewed 4 days ago
NEW
via mobile

I was planning to go to Cuba in early October but within the last month it has gone up over $200. ($915) Why is it so expensive when its low time and gas prices have come down? Air Canada is $699 for around the same day.

Caribbean Economy Kingston - Santa Clara
Helpful?
Thank Sumrsnow
Norwich, United Kingdom
Level 4 Contributor
34 reviews
23 helpful votes
Reviewed 4 days ago
NEW

Apparently, this airline is a sister company of TUI in Canada, and as it is the end of the Summer season in Canada, two aircraft became available to help out in the UK. I believe the other plane went to Leeds/Bradford. The flight left on time and also arrived in Ibiza promptly. It is worth noting that the return journey...

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Europe Economy Norwich - Ibiza

Helpful?
Thank roger0744
See travel tips for airlines
“Not a lot of issues inflight... just getting what you pay for is the problem”
jimbocoach, 21 Sep 2018 | Read review
“Sunwing flight from Varadero - you have to be aware of the conditions of your purchased ticket.”
Feb17, 20 Sep 2018 | Read review
“Bring snacks and some sort of device like a iPad.”
walterl388, 19 Sep 2018 | Read review
“Be nice with everyone and you will enjoy this flight. Because everyone is happy to go in vacaton”
margate2015, 18 Sep 2018 | Read review
“just smile back”
merka1975, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Sunwing Airlines
Toronto-based Sunwing Airlines (WG) flies to more than 70 destinations. This includes more than 30 Canadian cities as well as 14 countries in North America, Central America and the Caribbean. Its operating bases include Toronto Pearson International Airport (YYZ), Montréal-Pierre Elliott Trudeau International Airport (YUL) and Vancouver International Airport (YVR). Its fleet consists of 38 Boeing 737-800 aircraft. Onboard services include non-alcoholic beverages, a complimentary glass of sparkling wine as well as wine service during lunch and dinner, hot meals, hot towel service and onboard movies. The airline, which caters to the leisure market, is owned by Sunwing Travel Group.

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