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Sunwing Airlines


3,066 Reviews
Headquarters: 27 Faskin Drive, Toronto, Ontario M9W 1K6 Canada +1-877-786-9464 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,066 Reviews from our TripAdvisor Community

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3,066 reviews from our community

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Showing 2,627: English reviews
Abbotsford, Canada
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed yesterday
NEW

The seats do not recline and they seem a bit cramped especially if your in the middle of 3 seats across. We chose the isle seats so at least we can move around. No entertainment is available. They do serve a snack and some liquid at no charge. For a short trip it is fine.

Mexico Economy Abbotsford - Puerto Vallarta
Helpful?
Thank wayneandvalholroyd
Canada
Level 4 Contributor
22 reviews
20 helpful votes
Reviewed yesterday
NEW

Hello Everybody, If you read my previous posts, I complained because I did not get an answer from the airline company regarding my 2 luggage with broken wheels after my vacation trip. Now, I am writing to say that I have received compensation from the company. Thanks SunWing

International Economy Cayo Coco - Ottawa
Helpful?
Thank OttawaSars
Level 3 Contributor
15 reviews
19 helpful votes
Reviewed yesterday
NEW
via mobile

I have been loyal to sunwing for years but I don’t think I will fly with them ever again. The last flight might have done it. When we went to our seats not only were there other ppl sitting there but three people have the same seat on their tickets. We bought there over expensive food but when we asked...

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Caribbean Economy Toronto - Holguin

Helpful?
Thank Brendan C
Level 3 Contributor
20 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Thank you Sunwing vacations Really great package upgraded to elite class easy check in seats great on way down row 4 not great coming home row 1 no leg room for elite price this should be kept of families with babies or small kids.

Mexico Economy Edmonton - Huatulco
Helpful?
Thank Gerri O
Kelowna, Canada
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed yesterday
NEW

We upgraded to Elite plus on the advice of a family member. It did help with check in, baggage handling and preboarding. Once on the flight the supposed extra leg room does not really exist. Row 2 is a bulkhead, row 3 a bit more leg room but no extra shoulder room. The food and beverage service is a joke....

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Mexico Economy Kelowna - Cancun

Helpful?
Thank Flutterby2013
Thunder Bay, Ontario
Level 2 Contributor
7 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

I flew Sunwing when my partner and I booked a trip to the Riviera Maya in February 2018. I usually book with Westjet Vacations for all inclusive trips but we decided that we would pay a little extra for the direct flights offered from Thunder Bay to Cancun. This is where my “pros” list ends. The flight attendants and counter...

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Mexico Economy Thunder Bay - Cancun

Helpful?
Thank Chelsea M
Ontario Canada
Level 4 Contributor
25 reviews
64 helpful votes
Reviewed yesterday
NEW

We, a super senior couple, were given the last seats in the plane for this six hours flight. In the last row the seats do not even adjust at an angle for a minimum of rest and we're right against the washroom walls. We arrived at the airport two and a half hours before the flight and dozens of passengers...

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Mexico Economy Montreal - Huatulco

Helpful?
Thank Pierre L
Caledonia, Canada
Level 5 Contributor
55 reviews
58 helpful votes
Reviewed yesterday
NEW

Departure 20171223, return 20171230. Incident-free, clean plane, all well done Sunwing. I might suggest for anyone who needs video or audio entertainment while sitting for a few hours, to bring your own gadget, headphones and media. I didn't see any power sources for in-flight phone charging, so keep that in mind.

Caribbean Economy Toronto - Antigua
Helpful?
Thank Ron I
Hamilton, Canada
Level 4 Contributor
23 reviews
3 helpful votes
Reviewed yesterday
NEW

Flight and staff were great, going down flight was 1/2 late no biggy. The weight restriction for carry on luggage my only complaint, but returning they don't even weigh the carry on.We would definitely fly Sunwing again

Caribbean Economy Windsor - Cayo Coco
Helpful?
Thank twallace4499
Level 4 Contributor
31 reviews
8 helpful votes
Reviewed 2 days ago
NEW

We have had a great experience with sunning the airplane was very comfortable lots of leg room and very nice plane the 737-800 was a great experience. The services provided on board were great in flight movies and TV shows the food was great and everything was good at check in we left Winnipeg on time and actually picked up...

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Caribbean Economy Winnipeg - Punta Cana

Helpful?
Thank Scott M
See travel tips for airlines
“Bring a small meal for the day and order duty free on line before you go.”
wayneandvalholroyd, 24 Feb 2018 | Read review
“Airline sent me a Boucher to buy one luggage.”
OttawaSars, 24 Feb 2018 | Read review
“If you have another option use it.”
Flutterby2013, 24 Feb 2018 | Read review
“Avoid last row on long trip”
pierrelE8262QK, 24 Feb 2018 | Read review
“Bring your own entertainment (phone, tablet, media) and consider an additional battery.”
RonI924, 24 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Sunwing Airlines
Toronto-based Sunwing Airlines (WG) flies to more than 70 destinations. This includes more than 30 Canadian cities as well as 14 countries in North America, Central America and the Caribbean. Its operating bases include Toronto Pearson International Airport (YYZ), Montréal-Pierre Elliott Trudeau International Airport (YUL) and Vancouver International Airport (YVR). Its fleet consists of 38 Boeing 737-800 aircraft. Onboard services include non-alcoholic beverages, a complimentary glass of sparkling wine as well as wine service during lunch and dinner, hot meals, hot towel service and onboard movies. The airline, which caters to the leisure market, is owned by Sunwing Travel Group.

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