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Spirit Airlines


9,824 reviews
Headquarters: 2800 Executive Way, Fort Lauderdale, FL 33025 (801) 401-2200 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,824 Reviews from our TripAdvisor Community

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9,824 reviews from our community

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Showing 9,330: English reviews
Los Angeles, California
Level 6 Contributor
122 reviews
57 helpful votes
Reviewed yesterday
NEW

For the price what do you really expect. Spirit is no thrills.. Why are customers still shocked that you have to pay for baggage and any other amenities? The airline keeps the ticket price low and this is the reason why.. I have flown Spirit over a dozen times in the past 24 months with absolutely no issues. The staff...

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Domestic Economy Los Angeles - Seattle

Helpful?
2 Thank L M
Level 6 Contributor
57 reviews
8 helpful votes
Reviewed yesterday
NEW

WORST customer service I have ever experienced on any airlines. Still waiting for a response sent into Spirit on why I was charged tp separate fees when there should have been no charge. My travel companion had her luggage damaged and she is also still waiting for a response for her concern Neither of us have been contacted. If anyone...

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International Economy San Juan - Las Vegas

Helpful?
Thank John H
Manahawkin, New Jersey
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed yesterday
NEW

Small cramped seats. No leg room. Otherwise OK for a short 2hour flight. You get what you pay for. The workers & crew were professional and friendly

Domestic Economy Atlantic City - Orlando
Helpful?
1 Thank rrringer
San Diego, CA
Level 6 Contributor
98 reviews
56 helpful votes
Reviewed yesterday
NEW

You really shouldn't expect much since you get what you pay for. It's the best price around for last minute flights. It so funny how people complain about Spirit. At least they are up front with all the cost. I would use them again.

Domestic Economy San Diego - Las Vegas
Helpful?
1 Thank ChavSanti
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Save yourself the heartache. These guys lie like crazy. They claim to have the cheapest flights and bare minimum, but by the time you PAY for your SEAT, a CARRY ON BAG, and everything else they nickle and dime you for, you could have flown Delta or South West and been pampered like a king. It’s a shame what they...

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Domestic Economy Orlando - Houston

Helpful?
Thank Spencer R
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

I was not happy with my flight from BWI to TPA on an earlier flight, however my return was totally opposite. Attentive, informative crew, very personable and fun. Glad I had a second chance with this airline and will fly again. Thanks.

Domestic Economy Tampa - Baltimore
Helpful?
Thank Susan A
2 reviews
Reviewed yesterday
NEW
via mobile

This airline is a joke. when are you going to improve your terrible service? When are you going to stop charging for anything that isn’t attached to the person flying? Why are you literally the motel 6 of airlines??? It’s disgusting this is a business that doesn’t care about service because they know we are going to buy their cheap...

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Domestic Economy San Francisco - Pittsburgh

Helpful?
Thank Maeve M
1 review
Reviewed yesterday
NEW
via mobile

Wow. I should have checked the reviews before booking. Oh wait, I had to book flights suddenly cause my Grandfather passed. No complimentary snack, beverage, leg room is bad, stewards are kinda rude, overall bad experience. Worst airline experience ever. Paid for my initial flight at $156.41 which was a flight from Newark to Portland with a transfer at Las...

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Domestic Economy Newark - Portland

Helpful?
Thank Fearless334547
Warren, Michigan
Level 6 Contributor
109 reviews
31 helpful votes
Reviewed yesterday
NEW
via mobile

I fly spirit quite often. I don't have any issues with them. You just need to know how there system works. Flight attendants were really nice and accommodating. I don't pick a seat, and I take my own snacks, make sure you weigh your checked bags yo make sure it is not over weight. I have no issues with Spirit.

Domestic Economy Detroit - New Orleans
Helpful?
1 Thank Patryce H
Chester Springs, Pennsylvania
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

four hrs flight with no any service, even one cup of water which was charged with 3 dollars. small carry bag with all other airlines are free, this company charge with fitty dollars. what a heck. the seat is terrible uncomfortable for any position.

Domestic Economy Las Vegas - Pittsburgh
Helpful?
Thank libangfu
See travel tips for airlines
“Use very small carry on bags they charge for everything”
B519AFjohnh, 17 Oct 2018 | Read review
“try to get a seat in the first 20 seats but you have to pay an additional fee”
116miked116, 16 Oct 2018 | Read review
“Bring a cushion”
PaulC50, 15 Oct 2018 | Read review
“Pack light, eat before your flight, don't expect anything other than the flight.”
caffeycoleman, 15 Oct 2018 | Read review
“Bring your own food and (unopened) water if you want; however, we purchased food and happy-hour drinks with our debit card.”
TAMIAMITRAIL, 15 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Spirit Airlines
Florida-based Spirit Airlines (NK) flies non-stop to more than 55 destinations in the United States, Caribbean, Central America and South America. The carrier, which is not part of a major airline alliance, operates a fleet configured entirely with Economy Class seating. For an additional fee, passengers can reserve Big Front Seats, which are wider seats with more legroom located at the front of the plane. Travelers can also pay additional fees for checked baggage and onboard drinks and snacks. Spirit Airlines has two operating bases: Detroit Metropolitan Wayne County Airport (DTW) and Fort Lauderdale – Hollywood International Airport (FLL).

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