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Spirit Airlines


2.5 of 5 bubbles
2,785 Reviews
Headquarters: 2800 Executive Way, Fort Lauderdale, FL 33025 +1-801-401-2200 Website
Rating summary
  • 2.5 of 5 bubbles
    Legroom
    2.5 of 5 bubbles
    Seat Comfort
  • 2.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3 of 5 bubbles
    Check-in and Boarding
  • 2 of 5 bubbles
    Food and Beverage
    1.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,785 Reviews from our TripAdvisor Community

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2,785 reviews from our community

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Showing 2,615: English reviews
Level Contributor
4 reviews
3 of 5 bubbles Reviewed yesterday NEW

Well what can I say spirit is spirit... The Big front seats are worth it, I hope you get lucky to travel in the newer model planes, like I did on the way to Las Vegas, seats are nicer and place is cleaner. On the way back tho.... we got one of the old planes in their fleet, which looks...

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Domestic Economy Fort Lauderdale - Las Vegas

Helpful?
Thank Manuel T
New York City, New York
Level Contributor
36 reviews
2 helpful votes
1 of 5 bubbles Reviewed yesterday NEW via mobile

There really are no words to describe how bad this airline is. After my most recent experience I wonder if the authorities should consider shutting it down. I was flying back from holiday and there was bad weather and a customs computer failure so there would be delays. However, being herded like cattle to rebook flights was dire. There was...

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USA Economy Cancun - Fort Lauderdale

Helpful?
Thank Elizabeth H
Atlanta, Georgia
2 reviews
1 helpful vote
1 of 5 bubbles Reviewed 2 days ago NEW

Absolutely worst airline! They cancelled my return flight and refused to refund my money. Their customer service is awful.

Domestic Economy Orlando - Atlanta
Helpful?
1 Thank 179joe
Washington DC, District of Columbia
Level Contributor
4 reviews
1 helpful vote
4 of 5 bubbles Reviewed 2 days ago NEW

This airline is small but well worth the cost. Attendents are friendly and very professional. Use them twice a year

Domestic Economy Baltimore - Orlando
Helpful?
Thank Joyce F
Fostoria, Ohio
Level Contributor
19 reviews
15 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Traveled from CLE to LAS in Jan. 2017. We upgraded to the big front seats, they are so worth it. The flight was easy to board and the flight was on time. We love flying Spirit because of the prices.

Domestic Economy Cleveland - Las Vegas
Helpful?
Thank kswagner2636
Dunnellon, FL
2 reviews
1 helpful vote
1 of 5 bubbles Reviewed 3 days ago NEW

They were not very helpful. Booked flight due to death in family, needed to immediately cancel due to some unexpected circumstances and changes in funeral arrangements. They would not refund any amount.....not even 1/2. Would have been nice if they would have refunded at least part of the money. NEVER AGAIN Never went on flight, they kept money and I...

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Domestic Economy Orlando - Baltimore

Helpful?
Thank Moosesparents
Toronto, Canada
Level Contributor
358 reviews
91 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW

It pretty common to hear complaints of unexpected high fee's, long line-ups, limited benefits from added options and poor service, all of which I've experienced, so have low expectations. However, this last experience enlightened me to a few more disconcerting things, which people may not be aware of and should continue. Spirit have very harsh and rigid change/cancellation policies which...

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Domestic Economy Fort Lauderdale - Atlanta

Helpful?
Thank tripopinonsw
canada
Level Contributor
34 reviews
5 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

Like I said a budget airline that is cheap and ok if you can work with their system. As everyone says it is cramped, very strickt on luggage & carry ons. No food, no drinks, no frills as avertised and that is what you will receive. If you have large lugage, special needs, need room, be pampered than this is...

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Domestic Economy Detroit - Las Vegas

Helpful?
1 Thank myirishblood
Camp Hill, Pennsylvania
2 reviews
2 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

I was running a bit late due to traffic and by the time that we arrived there was a huge line. We didn't have any bags to check, only personal carry ons. I asked the nearest spirit employee and she directed us to the security check since we already had our tickets printed. Thankfully the security check was very quick...

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Domestic Economy Fort Lauderdale - Baltimore

Helpful?
1 Thank nino b
Columbus, Ohio
Level Contributor
3 reviews
3 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW

My husband and I flew to Punta Cana on Spirit for a week's vacation. The day before we were scheduled to leave we received an email reminder from Spirit to get our boarding passes - which we did. In the morning on the day of the flight Spirit sent an email that the flight was affected by a delay or...

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International Economy Punta Cana - Fort Lauderdale

Helpful?
Thank SANDRAVS1
See travel tips for airlines
“Avoid this airline to have a good flight.”
 of 5 bubbles 179joe, 14 Jan 2017 | Read review
“Book them as a last resort and be aware of added costs and restrictive policies.”
 of 5 bubbles tripopinonsw, 13 Jan 2017 | Read review
“If you are packing light, print your tickets at home and you can avoid the lines checking in!”
 of 5 bubbles ninob262, 13 Jan 2017 | Read review
“Check - Double-Check and Recheck your flight status until you board the plane!”
 of 5 bubbles 37bernardh, 12 Jan 2017 | Read review
“Avoid this airline.”
 of 5 bubbles 962ileanap, 11 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Spirit Airlines
Florida-based Spirit Airlines (NK) flies non-stop to more than 55 destinations in the United States, Caribbean, Central America and South America. The carrier, which is not part of a major airline alliance, operates a fleet configured entirely with Economy Class seating. For an additional fee, passengers can reserve Big Front Seats, which are wider seats with more legroom located at the front of the plane. Travelers can also pay additional fees for checked baggage and onboard drinks and snacks. Spirit Airlines has two operating bases: Detroit Metropolitan Wayne County Airport (DTW) and Fort Lauderdale – Hollywood International Airport (FLL).
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