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Southwest Airlines


29,885 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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29,885 Reviews from our TripAdvisor Community

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29,885 reviews from our community

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Showing 29,558: English reviews
Austin, Texas
Level 1 Contributor
4 reviews
Reviewed today
NEW

I love Southwest Airlines,, their staff are funny and knowledgeable.. we had to de-board the plane in Houston.. but they told us the problem and they had another plane and we were about an hour or so later than originally scheduled back in Austin.. Then they sent us a voucher for the next time we fly.. I think every business...

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Domestic Economy Austin - Pensacola

Helpful?
Thank Jackie W
Level 1 Contributor
4 reviews
Reviewed today
NEW
via mobile

On time flight; experienced staff; humor; and attentive care was our experience on a flight from Phoenix to Spokane on SWA.

Domestic Economy Phoenix - Spokane
Helpful?
Thank Compass558462
Bailey, Colorado
Level 3 Contributor
15 reviews
Reviewed today
NEW

On time boarding, we were in flight as stated and we arrived early. Only complaint they gave us the wrong baggage claim carousel number and I had to ask they didn't announce it or change the monitor.

Domestic Economy Los Angeles - Denver
Helpful?
Thank jessortz
Bailey, Colorado
Level 3 Contributor
15 reviews
Reviewed today
NEW

We were on the flight they closed the doors, then opened the doors and paramedics came on went to attend a passenger?? We don't know as there was no communication as to what was happening. The paramedics deplaned and we took off again w/o any communication as to what the problem was. We did make up time in the air...

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Domestic Economy Denver - Burbank

Helpful?
Thank jessortz
Fort Collins, Colorado
2 reviews
Reviewed today
NEW

SWA service is always great! We also appreciate their open seating policy and no-charge for up to 2 bags.

Domestic Economy Denver - Phoenix
Helpful?
Thank dabrmc
2 reviews
Reviewed today
NEW

First time flying Southwest in years. Our flight crew was awesome!!. Very laidback, fun crew. Great senses of humor. Made the short trip fun. Even got a song from our flight attendant!! I wish Southwest would give assigned seats. It would make the boarding process easier and faster. Good value for the price. Will probably be taking Southwest again in...

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Domestic Economy Portland - Las Vegas

Helpful?
Thank Maps563745
Ireland
Level 5 Contributor
32 reviews
22 helpful votes
Reviewed today
NEW
via mobile

Flight was delayed due to a security issue @ airport, then when we arrived in Vegas luggage hadn’t made the trip, no fault of airline due to security issue as well, customer service was very helpful and when I told them I was only in town for one night, they took forwarding details also in case luggage didn’t make it...

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Domestic Economy Phoenix - Las Vegas

Helpful?
Thank globet
Hopkins, Minnesota, United States
Level 6 Contributor
104 reviews
77 helpful votes
Reviewed today
NEW

We recently flew from Minneapolis to Los Angeles with a stop in Oakland. We also did the reverse on the way home. We have flown Southwest several times, and plan on sticking with them whenever possible. We have found them to be very friendly, courteous, and professional. I love the fact that we do not pay extra for our baggage....

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Domestic Economy Minneapolis - Los Angeles

Helpful?
Thank Dean W
San Antonio, Texas
Level 5 Contributor
67 reviews
15 helpful votes
Reviewed today
NEW

Our flight to San Antonio was a Chicago-Saint Luis-San Antonio connecting flight. We were 2 hours early and checked in. Somehow my luggage was never transferred in between and went to Saint Luis, and was delivered to me the day after. When we arrived to Saint Luis, the exit gate was occupied by another plane(!) and we had to wait...

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Domestic Economy Chicago - San Antonio

Helpful?
Thank sseeppeehhrr
Nashville, Tennessee
2 reviews
Reviewed today
NEW

I love Southwest airline. Free bags are the best part. Low pricing is excellence for my pocket. Thanks Southwest Air

Domestic Economy Nashville - Fort Lauderdale
Helpful?
Thank Denice J
See travel tips for airlines
“Early Bird Check in is worth it!”
jerryc668, 17 Oct 2018 | Read review
“If you don't pay for auto early check in, make sure to check in right at 24 hrs before your flight so you are not the last to board.”
Sheryl-Josh, 17 Oct 2018 | Read review
“check in as early has possible and if you are in lower B boarding then get an upgrade...”
matthewnorris234, 17 Oct 2018 | Read review
“wanna get away Tarif is inexpensive”
robertwT9291KF, 16 Oct 2018 | Read review
“Do not fly international coming back through Chicago Midway”
BrendaL49, 16 Oct 2018 | Read review
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About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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