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Southwest Airlines


32,797 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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32,797 Reviews from our TripAdvisor Community

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32,797 reviews from our community

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Showing 32,438: English reviews
New Port Richey, Florida
Level 3 Contributor
19 reviews
Reviewed today
NEW

A very good airline the only things that could make it better is reserved seating and more non-stops

Date of travel: December 2018
Domestic Economy Tampa - Las Vegas
Helpful?
Thank JoeJay6601
Somerset, Massachusetts
Level 4 Contributor
41 reviews
8 helpful votes
Reviewed today
NEW

On time, friendly staff, comfortable seating, and yes, no reserved seating, but who cares? Worked out well. Most important, on time. Also, second drink request was great. Over 2 hour flight.

Date of travel: January 2019
Domestic Economy Providence - Chicago
Helpful?
Thank LunaKey
La Mesa, California
Level 5 Contributor
59 reviews
12 helpful votes
Reviewed today
NEW

I have a bad ankle and walk slowly. I'm not disabled nor do I require help boarding the plane, but when I explained my situation and the feeling that I delay everyone else boarding with my super-slow gait, the Southwestern staff offered me pre-boarding so I could move at my own pace and get out of everyone else's way. They...

Date of travel: December 2018
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Domestic Economy Sacramento - San Diego

Helpful?
Thank farscapeprincess
Level 3 Contributor
20 reviews
10 helpful votes
Reviewed today
NEW
via mobile

We actually arrived in Las Vegas 40 minutes early! Flight back to Omaha arrived 10 minutes early. I miss the peanuts

Date of travel: January 2019
Domestic Economy Omaha - Las Vegas
Helpful?
Thank 960SteveR960
Plymouth wi
Level 3 Contributor
20 reviews
3 helpful votes
Reviewed today
NEW

I was at the airport very early for my flight. I need to have a wheelchair which can make it difficult to move around. I was patiently waiting to board when the plane came in. As the flight attendant was coming off of the plane she remarked that i had a long wait,would I like something to eat. I thanked...

Date of travel: December 2018
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Domestic Economy Orlando - Milwaukee

Helpful?
Thank kthlnferguson
Seagoville, United States
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed today
NEW

There are no bells and whistles on this flight, but the flight crew is always very sweet and we have never had a bad flight with Southwest. The pricing is great. Boarding is orderly. There is no assigned seating; you are given a boarding number when you check in your flight.

Date of travel: September 2018
Domestic Economy Dallas - Philadelphia
Helpful?
Thank DAL1990PegS
York, Pennsylvania
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed today
NEW

As usual it was a good experience from check in at Pittsburgh to Denver and back. Like the boarding policy of Southwest. Personnel very helpful in answering our questions. Also like the cost to fly with Southwest and using a charge card that gains points in order to fly free at times.

Date of travel: July 2018
Domestic Economy Pittsburgh - Denver
Helpful?
Thank kamyork2016
2 reviews
Reviewed today
NEW

Southwest didn't disappoint ; great flight; no delays even with switching planes. Love the no baggage fees.

Date of travel: December 2018
Domestic Economy Cleveland - Denver
Helpful?
Thank mercedes j
Pearland, Texas
Level 3 Contributor
22 reviews
1 helpful vote
Reviewed today
NEW

Can’t speak for all flights but mine was smooth and uneventful. If I remember correctly, we arrived 20 minutes early. This was also a nonstop flight which was great.

Date of travel: December 2018
Mexico Economy Houston - Puerto Vallarta
Helpful?
Thank SuzylouR
Sedona, Arizona
Level 6 Contributor
550 reviews
638 helpful votes
Reviewed today
NEW

First of all, check-in was chaos! There was a B with her three kids who ignorantly pushed in front of us & then had the audacity to give me a dirty look & vociferous profane comment after I said, "Well, excuse you." Then, to further embarrass herself she held up the entire check-in line while she went over to the...

Date of travel: December 2018
More 
Domestic Economy Little Rock - Phoenix

Helpful?
Thank WorldSprinter18
See travel tips for airlines
“If you do require pre-boarding, talk to staff at the gate right away.”
farscapeprincess, 16 Jan 2019 | Read review
“If you want to sit in a particular seat, you may want to check in your flight as early as possible or pay to upgrade boarding position”
DAL1990PegS, 16 Jan 2019 | Read review
“I added early bird. I was surprised that my ticket included TSA pre check on US side. I didn’t have to take my shoes off.”
SuzylouR, 16 Jan 2019 | Read review
“Good Luck! May the force be with you as you enter into the Twilight Zone!”
WorldSprinter18, 16 Jan 2019 | Read review
“Since you can check 2 bags free, only carry on what is necessary...less TSA hassle and you can fit what you have more comfortably”
dfwargo, 15 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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