We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Southwest Airlines


24,377 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

24,377 Reviews from our TripAdvisor Community

Write a Review

24,377 reviews from our community

Filter reviews by popular destinations:
All reviews Las Vegas Orlando Baltimore Denver Chicago Phoenix Tampa Fort Lauderdale Los Angeles Atlanta San Diego Houston Nashville Dallas Saint Louis
Traveller rating
Cabin
  • (24,091)
  • (0)
  • (0)
  • (0)
Route
  • (22,018)
  • (758)
  • (705)
  • (484)
  • (124)
  • More
Language
  • More
Showing 24,091: English reviews
Cape Canaveral, Florida
2 reviews
Reviewed today
NEW

Flew Southwest from Orlando to Phoenix and back, I mostly fly the bargain Airlines so flying Southwest was a real treat for me. Checked bags, snacks and soft drinks, assistance at check-in, departure and arrival and quick bag claim where all included. Southwest was well staffed, friendly, polite and helpful at every turn. Crews on flt # 2603 and 3586...

More 
Domestic Economy Orlando - Phoenix

Helpful?
Thank aptripleyo
Abbotsford, Canada
Level 5 Contributor
61 reviews
8 helpful votes
Reviewed today
NEW

Me & my sisters surprised our Dad for his 65 birthday and took him to Hawaii (Oahu) for the first time. Southwest Airlines was so good to us, they even made a fun announcement about Dad's first time travel to Hawaii on his 65th birthday. It was a trip to remember with him, Southwest was a part of that big...

More 
Domestic Economy Seattle - Honolulu

Helpful?
Thank Mitch7775
Inverness, Florida
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed today
NEW

They went out of their way to fix a problem with my tickets. Were kind and did everything they said they would do. Couldn’t ask for better service.

Domestic Economy Tampa - Portland
Helpful?
Thank Linda H
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW

Dallas Love Field had a major remodel several years back and its gates are about 90% leased by SWA. Southwest doesn't have frills and it is open seating. If you are ok with that you should be happy with what you get for the money. We've never had problems with lost baggage (and there are no fees for bags) and...

More 
Domestic Economy Dallas - Orange

Helpful?
Thank David B
Antelope, California
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed today
NEW

the staff and crew from checking to boarding flight was very friendly and helpful, pre checkin and tsa pre check

Domestic Economy Sacramento - Long Beach
Helpful?
Thank kloy2016
Kansas City, Kansas
Level 6 Contributor
148 reviews
9 helpful votes
Reviewed today
NEW

My wife and I flew Southwest to Las Vegas. A non-stop, but again a great airline to go along with their great service.

Domestic Economy Kansas City - Las Vegas
Helpful?
Thank William R
2 reviews
Reviewed today
NEW

Southwest is a great airline to fly. Had not been to D.C in 38 years. Thank you, Southwest for an unforgettable experience.

Domestic Economy Atlanta - Washington DC
Helpful?
Thank Edwin B
Reading, Pennsylvania
2 reviews
2 helpful votes
Reviewed today
NEW

Southwest was wonderful. Both flights were great! We flew with our 6 children. The gate agents were helpful and friendly (especially when my son lost his boarding pass!!) The flights were ontime and the service on the flights was friendly and helpful. Even the baggage handlers were friendly! We would recommend Southwest to everyone and both of these airports were...

More 
Domestic Economy Baltimore - Fort Lauderdale

Helpful?
Thank grif82018
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed today
NEW

Crew was great especially as not all the passengers were. Crew was patient with all. Flight ran on time and even though there was a little turbulence the crew did an excellent job.

Domestic Economy Las Vegas - Orlando
Helpful?
Thank Elizabeth D
Denver, Colorado
Level 6 Contributor
88 reviews
Reviewed today
NEW
via mobile

Great service and quick flight. At the end, some moron decided to unbuckle his seatbelt and look for his carry on. They had to stop that plane on the concourse until he sat back down. It was somewhat entertaining, especially when he bumped his head while standing up.

Domestic Economy Las Vegas - Denver
Helpful?
Thank nickrod206
See travel tips for airlines
“Buy priority boarding to get the best seats”
aptripleyo, 24 Jun 2018 | Read review
“Paying extra to board early was a good move for us all to sit together”
grif82018, 24 Jun 2018 | Read review
“Buy your tix early and get Early Bird Boarding. Worth every penny.”
bekis960, 24 Jun 2018 | Read review
“Might be worth paying for priority boarding on summer flights if you require a specific seating preference.”
Woozle-At-Large, 24 Jun 2018 | Read review
“just make sure your bags are as they require.”
helenjeffp, 24 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

1,360 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1360)
Viewed
View from Window (457)
Viewed
Airport (154)
Viewed
Our fleet (29)
Viewed
Cabin (70)
Viewed
Airline Lounge (6)
Viewed
Food and Drink (23)
Viewed
Seat (47)
Viewed
Onboard Feature (9)
Viewed
Other (565)