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Southwest Airlines

45,647 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.545,647 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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In-flight entertainment (WiFi, TV, films)
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About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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Royce M wrote a review Yesterday
1 contribution
Salt Lake City - Lihue
Domestic
Southwest staff were amazing! They made sure we were taken care of the whole flight (all 4 legs). Service was efficient, the flights were all on time. And we always appreciate the humor 😊
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tom C wrote a review Yesterday
3 contributions
+1
Austin - Dallas
Domestic
Great flight with Southwest Pilot Cameron's first takeoff and landing from Austin to Dallas Love Field on April 22, 2024!. Southwest also has great in-flight beverage (free) and alcohol drink options available (for purchase)
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Denise L. wrote a review 22 Apr
Maryland37 contributions31 helpful votes
Los Angeles - Baltimore
Domestic
We have been flying Southwest Air for many years. Well, yesterday on Flight 1571 from LAX to BWI, we experienced the worse flight of our life. There was an older Flight Attendant that was not allowing people to get to the bathroom, she tossed snacks at you, and yelled loudly at an elderly gentleman. The Lead Flight Attendant told us that WiFi would not be available on our flight. For almost five (5) hours, we listened at crying, loud babies and kids. My Husband called today to complain about the problems and was pretty much blown off by another older sounding woman at their Corporate Office. Their flights are now full, the bottom of the seat is thin and if you are sitting in front of a child, you could be kicked in your back the entire flight—my experience. No longer recommended!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Triston T wrote a review 22 Apr
1 contribution
Santa Barbara - Las Vegas
Domestic
Guess pilots just don’t know how to use ILS anymore. Keep weather delaying the flight just for them to keep people around for four hours waiting on their plane so that when they cancel the flight no one else has any other options to get to their destination because it’s so late.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Courtney F wrote a review 22 Apr
2 contributions
Buffalo - Miami
Domestic
This is the only airline I’ve ever taken and years ago before Covid this was an excellent airline… sad to say that this airline has completely went downhill since then. Planes are always at full capacity & flights are always delayed. This past week has been hell with this airline. On the way to Miami we had to stop in Baltimore .. due to the plane being full I was told to put my purse in my suitcase which held me back from my boarding position and everybody who checked in after me went on the plane before me. Staff is not helpful what so ever from the Flight attendants to the customer service in the air ports. On our way back to New York we had a layover in Baltimore … my first south west plane was delayed and overlapped with my corresponding flight. My boyfriend and I were told by a flight attendant that our flight back to Buffalo would still be waiting for us when we got there … well we got there and the flight attendant at our gate in Baltimore said “that plane been gone” all though the plane was still parked in front of the door … she was rude and unprofessional told me to go talk to customer service. There were over 200 people on that flight who got off PISSED and also missed their flight … due to it being the last flight of the night we had to stay in Baltimore for the night tired and stressed. My grand father passed while I was on vacation and it was important that I got home. They took our luggage so we had no change of clothes or tooth brushes. This air line is horrible, although they compensated us this is ridiculous… people pay their hard earned money and south west planes can’t ever be on time so we missed our flight and had to detour another day. There were two helpful employees at the customer service desk who helped compensate us. I do not feel the compensation was enough due to the exhaustion of waiting for a flight that kept getting delayed & then having to practically run to the other side of Baltimore airport just to get there and see our plane had boarded and was about to take off. Do not book on this airline !!!! Spend a little more money with a better airline. They kept canceling their snack and drink services every flight due to “turbulence” and the plane barely shook at all. Just terrible experience. I will never fly southwest again
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Southwest Airlines Alcohol Beverage options
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Great Snack Option
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Southwest Airlines Beverage options
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Tom C wrote a tip Yesterday
"Checkin exactly 24 hours before your flight using the Southwest app or website to get a good boarding position."
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Triston T wrote a tip 22 Apr
"Don’t book with them if you can. "
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Andrew wrote a tip 17 Apr
"avoid using Southwest Airlines"
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Lindsay M wrote a tip 16 Apr
"Fly with any other airlines! "
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Neima R wrote a tip 14 Apr
"Try and get on the plane early."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₹6,261
4th checked bag: ₹6,261
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₹6,261
4th checked bag: ₹6,261
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Search flights

Round TripOne-wayMulti-city
Depart
Wed, 08/05
Return
Wed, 15/05
Travellers
1, Economy