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South African Airways


3,196 reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa 011 27 86 135 9722 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,196 Reviews from our TripAdvisor Community

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3,196 reviews from our community

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Showing 2,500: English reviews
Tumwater, Washington
Level 6 Contributor
159 reviews
61 helpful votes
Reviewed yesterday
NEW

I flew Lufthansa to Africa and SAA back to Frankfurt. I much preferred SAA. In the short hop from Victoria Falls to Jo'berg, a meal was efficiently served. From Jo'berg to Frankfurt, the crew was friendly, the food was excellent, and we received a packet with eye mask, toothbrush, and socks, none of which I got on Lufthansa.

International Economy Victoria Falls - Frankfurt
Helpful?
Thank ChrisC6649
Level 6 Contributor
129 reviews
31 helpful votes
Reviewed yesterday
NEW

The aircraft was nice and new. The staff was very touch and hard-nosed but competent. This flight was one of the 3 times a week flights and well worth tasking. The aircraft was new and clean. Food service was available but we didn't try it. The overhead compartment was only 6" high so a traditional US carry-on would not easily...

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Africa Economy Nelspruit - Livingstone

Helpful?
Thank Barry G
Level 6 Contributor
129 reviews
31 helpful votes
Reviewed yesterday
NEW

The aircraft was nice, clean, new and impressive. The airline switch the aircraft 3 times so we wound up with a E137 that had an unused business class we tried but could not buy tickets for. The flight was short but kept getting postponed and when we arrived at the airport (a shack in the bush not a terminal) another...

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Domestic Economy Johannesburg - Hoedspruit

Helpful?
Thank Barry G
2 reviews
Reviewed yesterday
NEW

The plane itself was great, on time clean and great service. Indeed all flights were good. However when you find out that baggage handlers or similar at Johannesburg airport open your checked luggage and steal items then the whole experienced is soured. SAA take no responsibility and hide behind a policy of don’t put valuables in your luggage. Bad form...

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Domestic Economy Johannesburg - Durban

Helpful?
Thank Ralph J
Johannesburg, South Africa
Level 5 Contributor
63 reviews
27 helpful votes
Reviewed yesterday
NEW

As a South African I always was, and I want to think still is, a very Pro- SAA flyer but there is some doubt creeping into my mind! The flight was 1 hour late - except for it being on the Arrivals and Departure board, nothing was said. Nobody came to say - Sorry but we will be late -...

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Africa Economy Accra - Johannesburg

Helpful?
Thank Fstate
Cape Town, South Africa
2 reviews
Reviewed yesterday
NEW

Flying SAA is lekker, why? Flights attendance are multi lingual, showing good diversity South Africa enjoys. The sense of Ubuntu is the only game in SAA, there is high level of People's First that is Batho Pele is true sense.

Domestic Economy Cape Town Central - Johannesburg
Helpful?
Thank thobza2018
Denton, Texas
Level 5 Contributor
91 reviews
15 helpful votes
Reviewed 2 days ago
NEW

Boarding was quick and easy even for a full plane. Surprisingly, they even served lunch on this short flight of about 1 1/2 hrs and it surpassed expectations! I have flown all over and was really pleased that the meal service was quite beyond anything I have seen in coach of any US carrier which charges for meals in coach...

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Africa Economy Victoria Falls - Johannesburg

Helpful?
Thank LeighAnne712
Ballito, South Africa
Level 3 Contributor
10 reviews
Reviewed 2 days ago
NEW

Although flights were on time on the return flights, the staff require public relations training and the food is disgusting. Reading the latest issue of the onboard magazine celebrating Woman's Month, the lady in charge of SAA catering proudly states she is delighted to be providing Wimpy restaurant with certain foods. I regretfully have to say Wimpy food tastes far...

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Domestic Business Class Johannesburg - Durban

Helpful?
Thank trish9012018
Johannesburg South Africa
Level 4 Contributor
37 reviews
18 helpful votes
Reviewed 3 days ago
NEW

SAA offers the only direct flight between Johannesburg and New York, and clearly they know it. The flight left 90 minutes late ( landed 60 minutes late) and the attitude of the crew is uber-relaxed, not in a good way. Nothing is done professionally, leaving the PA system on for all to hear in the galley: not a good sound!...

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International Economy Johannesburg - New York City

Helpful?
Thank HFza
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 3 days ago
NEW

A very good flight. The crew were fantastic. The food was hot and did not taste bad at all.The flight was very good and safe.

Africa Economy Lagos - Johannesburg
Helpful?
Thank Graham B
See travel tips for airlines
“Bring a small flexible carry-on not a wheeled one.”
barryg996, 19 Aug 2018 | Read review
“Speak to the airline beforehand from the US because otherwise it is difficult to get assigned seats”
barryg996, 19 Aug 2018 | Read review
“Take all valuables on Board with you. Be wary at Johannesburg airport for scammers.”
801ralphj, 19 Aug 2018 | Read review
“Victoria Falls has few options for flying to JNB and I highly recommend considering using South African on this route”
LeighAnne712, 18 Aug 2018 | Read review
“Choose another airline”
trish9012018, 18 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

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