We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

South African Airways


3,599 reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa 011 27 86 135 9722 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

3,599 Reviews from our TripAdvisor Community

Write a Review

3,599 reviews from our community

Filter reviews by popular destinations:
All reviews Johannesburg Cape Town Central London New York City Sao Paulo Perth Frankfurt Durban Munich Washington DC Mahebourg Port Elizabeth Windhoek Hong Kong Victoria Falls
Traveller rating
Cabin
  • (2,321)
  • (0)
  • (513)
  • (0)
Route
  • (1,539)
  • (685)
  • (607)
  • (1)
  • (1)
  • More
Language
  • More
Showing 2,835: English reviews
Guatemala
Level 4 Contributor
31 reviews
42 helpful votes
Reviewed today
NEW

This will be the last time I will ever fly SAA. Worst service ever. I think I was supposed to get up and serve myself. The stewardesses very, very unfriendly. Forget asking for something. Just a really, really bad experience to never be repeated!! I have flown with them twice. There will not be a third time

International Business Class Sao Paulo - Johannesburg
Helpful?
Thank dosumeal
Milnerton, South Africa
Level 4 Contributor
36 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Plane looked new but very little worked on the flight there. The entertainment system had to be reset the whole time. Coming back a week later nothing worked very long 3h30 flight can read the in flight magazine only so many times. Unfortunately only two choices of carrier but SAA will not be my chouce again.

Africa Economy Cape Town Central - Mahebourg
Helpful?
Thank Jdewitt7108
Mthatha, South Africa
2 reviews
Reviewed yesterday
NEW

I have flied before from East London to Durban,this time i flew to Johannesburg the flight attendents were so helpful even though it was my second time but the hospitality was on another level also the book i read there was very informative i would advise passengers to brows through those books you might learn a lot,the books do not...

More 
Domestic Economy Mthatha - Johannesburg

Helpful?
Thank Sunshine23599130991
2 reviews
Reviewed yesterday
NEW

Friendly and helpful staff left and arrived on time. No complaints. Standard flight. Nothing to add .

Africa Economy Johannesburg - Maputo
Helpful?
Thank Steve P
Seattle, Washington
Level 6 Contributor
1,085 reviews
282 helpful votes
Reviewed yesterday
NEW
via mobile

This was a complete disaster and anything and everything went wrong.I for some reason received a special meal gluten free which I did not order and was not in my already pre selected aisle seat as for some unknown reason I was moved to a middle seat. Many passengers were instructed to move for unknown reasons and they had a...

More 
Africa Economy Johannesburg - Maputo

Helpful?
Thank KweqSmanit
Columbia, South Carolina
Level 3 Contributor
19 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Long flight but they provided good services, nice meals and snacks throughout the jokey. Flight was on time with no delays.

International Economy New York City - Cape Town Central
Helpful?
1 Thank 359charah
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 2 days ago
NEW

A very comfortable 1hr50 flight. It was cheaper than other flights that day. Served complimentary lunch. Air hostesses very good and helpful

Africa Economy Johannesburg - Livingstone
Helpful?
Thank Nthabiseng M
1 review
Reviewed 2 days ago
NEW
via mobile

The female Flight Attendants were very rude and unwelcoming. I experience unprofessionalism from the time I checked my bags until the end of the flight. This was my first and last time flying with SA Airlines. The airline really need to consider investing in additional customer service training for their staff.

International Economy New York City - Johannesburg
Helpful?
Thank A F
2 reviews
Reviewed 3 days ago
NEW

awesome service, great furniture, excellent food. Had full attention of cabin crew, very professional attidue of stewardesses and stewards

International Business Class Johannesburg - Frankfurt
Helpful?
Thank atravellerunde
Johannesburg, South Africa
Level 3 Contributor
6 reviews
3 helpful votes
Reviewed 3 days ago
NEW

terrible trip plane was so old it still had ashtrays for smoking staff were drunk and wreaked of alcohol so fat there assess would bump u every time the past your seat unhelpful and rude

International Business Class Johannesburg - Hong Kong
Helpful?
Thank lourens a
See travel tips for airlines
“Plan your trip and book on time”
710nm, 13 Nov 2018 | Read review
“take another airline”
lourensa73, 12 Nov 2018 | Read review
“A short flight so one much same as other.”
MargotP445, 10 Nov 2018 | Read review
“Order special meals 48 hours before flying. If you forget, ask the crew when you board as they may have spare VLML food available.”
HappyWanderer489, 10 Nov 2018 | Read review
“Try to reduce prices or maybe make a group discount like if we are a family get a discount.”
macdonaldlefifi, 8 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

595 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (595)
Viewed
View from Window (88)
Viewed
Seat (43)
Viewed
Onboard Feature (37)
Viewed
Cabin (40)
Viewed
Airport (102)
Viewed
Food and Drink (111)
Viewed
Our fleet (10)
Viewed
Airline Lounge (5)
Viewed
Other (159)