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Sichuan Airlines


209 reviews
Headquarters: Chengdu Shuangliu International Airport, Chengdu 610202 China 011 86 400 830 0999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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209 Reviews from our TripAdvisor Community

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209 reviews from our community

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Showing 124: English reviews
Billericay, United Kingdom
Level 6 Contributor
824 reviews
300 helpful votes
Reviewed 2 days ago
NEW
via mobile

An inauspicious start as the flight was over 2 hours late due to late arrival. But we were very pleased that the stewardesses spoke excellent English and were very helpful, and always smiling. Food was rudimentary - packets of dried peach, cakes do chicken, plus a drinks service twice during the flight.

Domestic Economy Shangri-La County - Xi'an
Helpful?
Thank Rvwr2012
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 weeks ago

The entertainment system was good, however, I don't like the food. The seats were not great. Overall the service was good and it is good value for money.

International Economy Chengdu - Melbourne
Helpful?
Thank Sandeep S
Nowra, Australia
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed 4 weeks ago via mobile

I returned from China after an 11 day tour startinh in Beijing. The travel group booked my tickets so I had no say on who I flew with. My flight to China was with China Eastern and I found them quite okay. However ww were booked with Sichan Airlines. We flew from Shanghai to Changqing then onto Sydney Inflight entertainment...

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International Economy Shanghai - Sydney

Helpful?
Thank Kaddy49
Singapore, Singapore
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 4 weeks ago

Staff were courteous and in-flight meal was good, even on economy class, plus flight arrived punctually.

North Asia Economy Singapore - Nanning
Helpful?
1 Thank 123diana168
Hong Kong, China
Level 3 Contributor
12 reviews
Reviewed 4 weeks ago

A relatively small airline but service was extremely good, on board food was good, and crew was attentive.

North Asia Economy Hong Kong - Chengdu
Helpful?
Thank WooligansWoo
Staines
Level 3 Contributor
17 reviews
11 helpful votes
Reviewed 4 weeks ago

Everything went very smoothly, from check in to collecting our baggage. Would be happy to fly with Sichuan Airlines again.

Domestic Economy Xi'an - Zhangjiajie
Helpful?
Thank MichelleStaines
Baltimore, Maryland
Level 2 Contributor
6 reviews
Reviewed 4 weeks ago

Well, starting with land service.... no good or bad, just NOT EXISTING. In LAX - no lounge, no kiosk or service desk. You need to get out of the clean zone to get a boarding pass, then pass via security again. I refused to do so, wait at the gate, and they printed the boarding pass and bring it to...

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International Business Class Los Angeles - Hangzhou

Helpful?
Thank Victor S
Melbourne, Australia
Level 3 Contributor
21 reviews
6 helpful votes
Reviewed 12 September 2018 via mobile

No they are not Qantas but for the money they were excellent. The cabin crew were attentive but with little to no English. But they tried their hardest to meet every request. A great airline at a good price. Highly recommend them

International Business Class Chengdu - Melbourne
Helpful?
Thank jooles r
Walnut, California
Level 5 Contributor
46 reviews
18 helpful votes
Reviewed 31 August 2018

I only discovered on this flight, my first with Sichuan Airlines that they are a part of China Southern, China's largest airline. While I am OK with the parent, I was very impressed with Sichuan. Flying the Chinese carriers remind me a little about the old days when flying by commercial airlines was more personal and less of a business....

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Southeast Asia Economy Kashgar - Singapore

Helpful?
1 Thank Jeffrey H
Melbourne, Australia
Level 3 Contributor
21 reviews
6 helpful votes
Reviewed 28 August 2018 via mobile

Nothing! The ground staff were amazing, friendly and knowledgeable. The cabin crew attentive and even though English was poor there were enough friendly and obliging passengers that spoke fluent mandarin and English to get by. Travelling overnight meant sleeping the hours away. The only downside which is minor is the food is Chinese and for breakfast it is hard to...

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International Business Class Melbourne - Chengdu

Helpful?
1 Thank jooles r
See travel tips for airlines
“If you are travelling with elderly passenger, you can request for near exist row seat”
123diana168, 18 Sep 2018 | Read review
“they give playing kit to children”
dralmorales, 2 Aug 2018 | Read review
“try their exercise”
57darwina, 22 Jun 2018 | Read review
“Choose other airlines, which belongs to the certain airline groups”
daniel02163, 2 Jun 2018 | Read review
“Ask travel agent for priority boarding pass.”
bula-crew, 23 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Sichuan Airlines
Headquartered in Chenghu, Sichuan Airlines (3U) was founded in 1986 and began flying in 1988. The airline is owned, in part, by China Southern Airlines (CZ), Shandong Airlines (SC) and Shanghai Airlines (FM). Sichuan Airlines operates from hubs at Chengdu Shuangliu International Airport (CTU), Chongqing Jiangbei International Airport (CKG) and Kunming Changshui International Airport (KMG). The carrier flies to more than 65 destinations across China and the rest of Asia, as well as Europe, North America and Oceania. Sichuan Airlines' fleet of 104 aircraft includes Airbus A319s, Airbus A320s, Airbus A321s, Airbus A330-200s and Airbus A330-300 with two-cabin (Economy Class and Business Class) configurations.
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