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Jetstar Airways - Australia & New Zealand


9,644 reviews
Headquarters: PO Box 4713, Melbourne, Victoria 03001 Australia 011 61 3 9645 5999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,644 Reviews from our TripAdvisor Community

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9,644 reviews from our community

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Showing 9,211: English reviews
2 reviews
Reviewed today
NEW
via mobile

On a few seperate occasions the staff have been rude, unfriendly. On my last flight i got on the plane and one of the flight attendants was standing in one of the rows of seats watching (not greeting anyone) the passengers walk into the cabin. I looked her in the eye and said a loud and clear hello and she...

Date of travel: March 2019
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International Economy Perth - Denpasar

Helpful?
Thank Ally8989
2 reviews
Reviewed today
NEW

Jetstar cancelled our flight the morning of our departure, and then proceeded to tie us up and wear us down for nearly 3 hours on the phone NOT trying to sort out our situation! They just let us hang in limbo, saying Jetstar policy did not require them to do anything further...and no flights until late the following day! We...

Date of travel: March 2019
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Domestic Economy Adelaide - Sydney

Helpful?
Thank Roving765643
1 review
Reviewed today
NEW
via mobile

I flew the red eye leaving at about midnight arriving 5.30 am New Zealand time. I have flown Jetstar domestic in Australia and found it to be okay, quite reasonable for a discount airline. This was very different. The seats were narrower and closer together leaving minimal leg room and my shoulders wider than the seat. In addition the seats...

Date of travel: March 2019
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Trans-Tasman Economy Melbourne - Auckland

Helpful?
Thank Peter C
Gold Coast, Australia
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed today
NEW

We were impressed with Jetstar on this international flight. Meals were ok, service very good and entertainment package good value That with very well priced flights means happy travellers

Date of travel: March 2019
International Economy Brisbane - Denpasar
Helpful?
Thank 777debraj
Sydney, Australia
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed yesterday
NEW

It was 30 minutes late in leaving Nadi, that is not the airlines fault though. One thing that did annoy me was that they didn't have any custom forms on board, so we had to do that on arrival at Sydney Airport and that took a little bit of time. It's much better doing it on the flight. Other than...

Date of travel: March 2019
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South Pacific Economy Nadi - Sydney

Helpful?
Thank Anne P
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed yesterday
NEW

No frills. Quite a bargain. We bought the ticket through Qantas web site and got the package with baggage. Hence a bit more expensive but you can check one piece of 20 kg luggage and walk on board with a 7 kg carry on. Make sure you don't exceed both limits and you have a hassle free journey.

Date of travel: March 2019
Domestic Economy Sydney - Hobart
Helpful?
1 Thank davidyukwongng
Edmonton, Canada
Level 6 Contributor
497 reviews
142 helpful votes
Reviewed yesterday
NEW
via mobile

We enjoyed flying Jetstar to Cairns. It is a very streamlined airline with a modern looking self directed checkin. Fortunately, there were staff to provide some assistance and they were very pleasant

Date of travel: February 2019
Domestic Economy Brisbane - Cairns
Helpful?
1 Thank DavidGunn1
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

Look you really do pay for what you get! I had never flown Jetstar before and my advice is read carefully before you book to see what is and isn't included. This means check all luggage and carry on bags and their weights too! This is a "budget" airline and with that comes amazing prices and theres a good reason...

Date of travel: March 2019
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International Economy Melbourne - Denpasar

Helpful?
1 Thank IbuDeeDee
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

Friendly staff & efficient service. Our outward flight was ontime and smooth. Staff were efficient and friendly.

Date of travel: March 2019
Domestic Economy Hobart - Sydney
Helpful?
Thank SpecialKirsty
Bacchus Marsh, Australia
Level 3 Contributor
12 reviews
8 helpful votes
Reviewed 2 days ago
NEW
via mobile

When you use a low cost carrier you don't expect much more than to go from a to b. And that's what Jetstar did without a hitch. In fact departed and arrived early. Staff on ground and in the air excellent. First time using Avalon airport which works really well. Very quick and efficient.would fly Jetstar from Avalon again in...

Date of travel: March 2019
More 
Domestic Economy Geelong - Coolangatta

Helpful?
1 Thank Ashley E
See travel tips for airlines
“Fly with any other airline than Jetstar”
Roving765643, 25 Mar 2019 | Read review
“Don't exceed the luggage weight limits. Best to have a traveling scale to avoid overweight.”
davidyukwongng, 24 Mar 2019 | Read review
“Do not be in a hurry!”
IbuDeeDee, 24 Mar 2019 | Read review
“Choose another airline!”
775tanyat, 23 Mar 2019 | Read review
“If you need to be somewhere by a certain time, don't go Jetstar as I believe it happens all the time”
560jingerm, 22 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Airways - Australia & New Zealand
A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.

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