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Jetstar Airways - Australia & New Zealand
Headquarters: PO Box 4713, Melbourne, Victoria Australia 03001
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3.013,800 reviews
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About Jetstar Airways - Australia & New Zealand
Headquarters: PO Box 4713, Melbourne, Victoria Australia 03001

Airline Summary

A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.
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R S wrote a review Yesterday
2 contributions
Marcoola - Melbourne
Domestic
Jetstar voucher was voided with no communication despite being in date. Reason flight could not initially take place was because of tested and proven COVID19.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Craig M wrote a review 18 Jun
Adelaide, Australia25 contributions5 helpful votes
Adelaide - Denpasar
International
Travellers beware: if your passport has even the tiniest of tears or damage, and you are flying to Bali, Have a Jetstar rep check your passport before you get to the airport. I was refused boarding at the gate due to a minute tear in my passport which I didn’t even know was there. I tried to challenge the young chap but I knew in an airport I would lose the argument. There was a bit of ego in play between the guy at the gate and the guy at the desk which really didn’t help. A young lady was refused boarding as well who was travelling with her husband and children. After visiting the passport office who thought it was brutal of Jetstar I felt I should have stood my ground and asked for another supervisor. Anyway, a small note that the service desk JetStar personnel were brilliant and we were able to rebook two days later. Unfortunately for us extra costs for the emergency passport and misc was quite significant.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Llewellyn53 wrote a review 18 Jun
Melbourne, Australia4269 contributions643 helpful votes
Melbourne - Honolulu
International
Ok it's not Business Class costs but it's not Business Class amenities either. It's more like Qantas Economy but there is no Qantas direct flight to replace it. The staff are great - yes some of them have English as a second language but they are courteous and friendly. So the flight left about 1 hour late - we went to the gate when that sign illuminated but promptly went back to the Qantas lounge when we realised the plane hadn't even arrived at the gate. We buy business class on the way over hoping to get some sleep. Sadly the seats aren't really good for sleeping and because we were in the front row to avoid having a seat reclined onto us we were regularly nudged as people went through the curtains to the toilet. Food - Dinner - see photo - is that really a "salad". Breakfast - omelette wasn't bad. Business Class luggage gets no priority at the end of the flight so again is it really "Business Class"? The hike from the gate to immigration in Honolulu would be a struggle for those with mobility issues. Economy on the way home should be fun but at least we won't be trying to sleep.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Waleed Z wrote a review 18 Jun
1 contribution
Melbourne - Denpasar
International
One of the worst airlines I have been on. Not only their staff are careless, we few yesterday from Melbourne to Bali, flight was delayed for 5 hours, both my wife and I had booking in bali, both lost our bookings. How did jetstar compensate us. $15 voucher to use at the airport. My advice guys, if u are flying international, don't ever book with jetstar, by the time u pay for ur meals and entertainment, you will be close to the price of any other respectful airlines out there. First international flight with jet star and definitely the last.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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C.coll wrote a review 16 Jun
3 contributions
Perth - Cairo
International
I was on holiday from the UK and travelled both 20/24 hour flights back and forth with no problem. Jetstar became the problem with one internal flight I had with them. A small flight from Perth to cairn (May) and out the airport at cairns, my hard shell suitcase is cracked. It was obviously thrown into its side for a hard shell to crack like that. When I got back to the UK (start of June) I complained to get compensation, they replied that they only accept baggage complaint within 3 DAYS of the incident. This is truly unacceptable , and is obviously a cop out from their side as they know most people would be on holiday and not deal with submitting claims then. So now I have a cracked suitcase with no compensation.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Craig M wrote a tip 18 Jun
"Check your passport is in pristine condition "
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Llewellyn53 wrote a tip 18 Jun
"Better than Jetstar Economy but for the extra cost you do have to query the value of trying to get a better sleep."
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Guilherme F wrote a tip 9 Jun
"Do not fly Jetstar they are cheap to book but with the add ons you pay almost the same as proper airlines. "
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Compass05335071256 wrote a tip 8 Jun
"Tip to have the best flight with this airline? Don’t!"
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Jan T wrote a tip 5 Jun
"This flight arrives at 5am into Honolulu. It was a good way to travel on an overnight flight. "
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