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Ryanair

Headquarters: Ryanair Head Office, Airside Business Park, Swords Ireland K67 Y427

Overview

3.03.0 of 5 bubbles93,176 reviews
Legroom2.5 of 5 bubbles
Seat comfort2.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)1.5 of 5 bubbles
Onboard Experience2.5 of 5 bubbles
Customer service3.0 of 5 bubbles
Value for money3.5 of 5 bubbles
Cleanliness3.0 of 5 bubbles
Check-in and boarding3.0 of 5 bubbles
Food and beverage2.5 of 5 bubbles
About Ryanair

Airline Summary

Irish low-cost carrier Ryanair (FR) is one of the biggest airlines in Europe. It serves about 180 destinations in 27 European countries, plus Morocco. The airline's fleet is configured with a no-frills Economy Class, and passengers can expect to pay extra for things such as checking in at the airport and checking luggage, as well as food and drinks onboard. Ryanair has dozens of operating basis, with the primary bases located at Dublin Airport (DUB) and London Stansted Airport (STN).
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93,176Reviews
10,709Photos
100Tips
3.0
93,176
Excellent
13,187
Very good
23,119
Average
17,962
Poor
9,433
Terrible
29,481

Popular mentions


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Cruiser789503
3 contributions
1.0 of 5 bubbles
Appalling Customer Service. Cannot book flights
London - PescaraEurope
Is anyone having the same issues I am with Ryanair? I have been trying to book flight tickets for 2.5 weeks. I have an account with them. I have tried different platforms - Chrome, Safari etc - and different payment methods - credit and debit cards and Paypal - and different email addresses and on each occasion I get a response of Oops something has gone wrong - check yu payment details. My payment details are correct. There is nnothing wrong with them. I then tried to call Customer Services and got an automated "you will be answered in 5 minutes" and was still holding on after 40 minutes. Then I got onto the Chat function and engaged in a remote and utterly useless correspondence with the person on the end of that communication which got absolutely nothing resolved. The customer service is absolutely appalling and typically each time I go into the flight booking the prices increase to add insult to injury.
Date of travel: February 2025
Written 4 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helen L
5 contributions
1.0 of 5 bubbles
Ryanair are the scum of the Skies!
Dublin - GlasgowEurope
Going out to Dublin from Glasgow was pleasant enough. We had upgraded to priority which wasn't any priority as everyone went onto the flight together. On the way home I was suckered out of £60 as my Harris Tweed case was 1/2 inch out for the metal sizing thing. I was understandably angry and wanted to speak to the manager. Instead 3 over fake tanned women turned up with the middle one sneering and called herself Claire claiming to be a manager, refused to give me her last name. Rude obnoxious and swore at me. They forced me to pay or I wasn't to get on the flight. I objected about the price being deducted from what I had already paid for priority but obviously they were determined to make their commission. As I was boarding the flight a very apologetic baggage handler forced me to put my case in the hold while Claire and the 3 other unkept ground staff stood at the window laughing! Every one of them looked like they needed a good scrub! Every time I've said it but this was the icing on the cake. I was charged so much for a cheap weekend away I could have went with the much better airlines. Horrible and staff are the scum of the skies!
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 4 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Wander813818
2 contributions
1.0 of 5 bubbles
Their prices are LIES, nothing new but it is worse now.
Rennes - LondonEurope
I used to use Ryan air a lot, weekly in fact. But this will be my last time. Without considering I booked the supposedly cheap option with a small bag to fit under the seat. Now I understand Ryanair seats are small but the small bag dimensions are 20x25x40, thats not even big enough to have a bag that accommodates a laptop, it barely covers a couple of pairs of socks. The cost of a decent size bag is more than I paid for my seat. This means they are LYING about the price of the flight, I hate LIARS and consequently wont use them again. I dont know when they shrank this bag size but it wasnt that small I am 100% certain when I used them previously.
Date of travel: February 2025
Written 3 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

George C
1 contribution
1.0 of 5 bubbles
Coned
Dublin - BristolEurope
Booked to fly back from Dublin to Bristol paid for my bag on line just has we where about to board the plane got told we couldn't take our bags on unless we pay 60 euros each ethen tho we paid online and brought them on the flight from Bristol we got told this is ryanair and we operate from Ireland you either pay or don't board the plane staff was not helpful. starts of cheap then ends up costing more than anyone else with all the extra charges by having to pay twice
Date of travel: January 2025
1.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 3 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Emma W
3 contributions
1.0 of 5 bubbles
Complete disregard to passenger safety
Manchester - DublinEurope
Left Dublin with Samsonite carry on case, no issues. Went to board at Manchester and was told the case was too big. Checked against their drop in box height fine, width fine, stood 1" depth outside their random measuring box - charged me £70! My case was then put in the hold with no questions asked and I was too taken back to think. There was a laptop and lithium battery charger in it Ryanair care more about cash than passenger safety.
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 3 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 10,709
Helen L
5 contributions
1.0 of 5 bubbles
Do not book this airline ever! The staff and the planes look like they need a good scrub! Pay the extra to be treated like a human being!
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George C
1 contribution
1.0 of 5 bubbles
Booked with another airline
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Peter F
Loughborough, United Kingdom
30 contributions
1.0 of 5 bubbles
DO NOT BOOK WITH RYANAIR
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Jelle E
5 contributions
1.0 of 5 bubbles
Als je kunt kiezen en je wilt budget: kies Wizzair. Die hadden ook annuleringen, maar wel goede informatieverstrekking en randzaken in orde.
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Taher S
1 contribution
1.0 of 5 bubbles
Avoid this airline, they scammer
Read full review

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