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Qantas


12,184 reviews
Headquarters: 10 Bourke Road, Mascot, Botany Bay, New South Wales 02020 Australia 011 61 13 13 13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,184 Reviews from our TripAdvisor Community

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12,184 reviews from our community

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Showing 11,472: English reviews
Brisbane, Australia
Level 6 Contributor
289 reviews
71 helpful votes
Reviewed today
NEW

I liked the text check in that came through approx 4 hrs before the flight so you could check in on line through your phone. The check in at the airport was very easy, just scan your phone with the flight app and then answer a few questions, and then print your ticket. The boarding was good and the staff...

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Domestic Economy Sydney - Brisbane

Helpful?
Thank Ginges_revenge
Brisbane, Australia
Level 6 Contributor
289 reviews
71 helpful votes
Reviewed today
NEW

I liked the text check in that came through approx 4 hrs before the flight so you could check in on line through your phone. The check in at the airport was very easy, just scan your phone with the flight app and then answer a few questions, and then print your ticket and bag tags. Putting your bag in...

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Domestic Economy Brisbane - Sydney

Helpful?
Thank Ginges_revenge
Gauteng, South Africa
Level 5 Contributor
50 reviews
7 helpful votes
Reviewed today
NEW

Flew domestic and had a wonderful experience, staff very friendly and was welcomed and greeted warmly. The food though is a nil, did not eat it. Looked unappetizing, wet food served in a paper box.

Domestic Economy Perth - Brisbane
Helpful?
Thank Sakiwi04
Newcastle, Australia
Level 6 Contributor
112 reviews
21 helpful votes
Reviewed today
NEW

Have flown before with this company and find a lack of interest after they have finished with feeding you. Night flights are worse. I sense feed them and get them to sleep. I would like staff to come round regularly and check if you need a drink a least. Long flights this should be first and I don't care if...

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International Economy Hong Kong - Sydney

Helpful?
Thank Ballroom54
1 review
Reviewed today
NEW

Cramped. Awful food. How Neil Perry puts his name to this pig swill is beyond me. Food on airlines was better by miles when I was a kid in the '50's. Sorry to say Qantas was just such a shock. First and last overseas trip with them.

International Economy Sydney - Beijing
Helpful?
Thank Kath Y
Byron Bay, Australia
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

I just so enjoyed my flight. Was comfy, clean and the service was fantastic. After having been on a number of internal US flights it was so refreshing to board my flight home to a friendly greeting on boarding. I love our Aussie laid back style. My only complaint would be they really need to offer more movie choices. But...

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International Business Class Los Angeles - Sydney

Helpful?
Thank lgrace3
Peregian Beach, Australia
Level 5 Contributor
59 reviews
23 helpful votes
Reviewed yesterday
NEW

We flew up Jetstar and back Qantas and the difference is unbelievable. The Qantas flight was more expensive because the Jetstar flight was on special, but by the time I added in the extras (I needed to take checked in luggage) there really wasn't a lot of difference in the price. The service with Qantas is always excellent and the...

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Domestic Economy Brisbane - Adelaide

Helpful?
Thank notgreynomad
Moreton Bay Region, Australia
Level 6 Contributor
115 reviews
17 helpful votes
Reviewed yesterday
NEW

From checking in to being greeting at the plane door to being served my gluten free meal without hassle to a smooth flight, it was a pleasure to travel. I’m not normally a big fan of flying on many fronts so to have a pleasant experience was an excellent thing! I mention smooth flight because often the pilot is often...

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Domestic Economy Brisbane - Darwin

Helpful?
Thank kevindekker56
Level 5 Contributor
49 reviews
4 helpful votes
Reviewed yesterday
NEW

Try to fly Qantas for all sectors both domestic and international. I find the service to be great the aircraft modern and clean. Mostly on time departures and nearly always early arrivals. Crew are always attentive friendly and accommodating. Probably only one improvement could be made, Serve Australian food not Asian and replace Neil Perry, his menus are not quintessential...

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International Business Class Melbourne - Hong Kong

Helpful?
Thank Brent T
Canberra, Australia
Level 6 Contributor
893 reviews
289 helpful votes
Reviewed yesterday
NEW

Only a short flight from Canberra to Sydney. All aspects of this journey were excellent, from boarding to disembarking. Flight Attendant Kelsey was especially professional and friendly.

Domestic Economy Canberra - Sydney
Helpful?
Thank Randall K
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See travel tips for airlines
“Paying for extra legroom is worth it.”
Sakiwi04, 18 Aug 2018 | Read review
“Tickets are not cheap and you now want us to pay extra for ... The plane doesn't leave until everyone is seated ......”
Ballroom54, 18 Aug 2018 | Read review
“Go to the service desk and ask if you aren't getting what you need”
cap102018, 17 Aug 2018 | Read review
“Become a frequent flyer!!”
, 16 Aug 2018 | Read review
“Just be on time as Qantas will not make you wait.”
rosarioa887, 16 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Qantas
Founded in regional Queensland in 1920, Qantas (QF) is one of Australia’s most iconic brands and has played a central role in the development of the Australian and international aviation industry. Today, the Qantas Group is a diverse global aviation business comprising of regional, domestic and international services; Jetstar, the low-cost carrier group as well as Qantas Loyalty, Australia’s largest Frequent Flyer program with more than 12 million members. In total, the Qantas Group operates more than 7,300 flights each week and, together with its codeshare and oneworld partners, offers flights to more than 1000 destinations around the world.

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