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Qantas

21,045 reviews
Headquarters: 10 Bourke Road, Mascot, New South Wales Australia 02020
Overview
3.521,045 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Qantas

Airline Alliance

oneworld
Headquarters: 10 Bourke Road, Mascot, New South Wales Australia 02020

Airline Summary

Founded in regional Queensland in 1920, Qantas (QF) is one of Australia’s most iconic brands and has played a central role in the development of the Australian and international aviation industry. Today, the Qantas Group is a diverse global aviation business comprising of regional, domestic and international services; Jetstar, the low-cost carrier group as well as Qantas Loyalty, Australia’s largest Frequent Flyer program with more than 12 million members. In total, the Qantas Group operates more than 7,300 flights each week and, together with its codeshare and oneworld partners, offers flights to more than 1000 destinations around the world.
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21045Reviews
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Jared K wrote a review 19 Feb
2 contributions
Launceston - Melbourne
Domestic
Just worst airline in the world now. I would rather walk than ever fly Qantas again. Alan Joyce destroyed the brand. It might be OK to fly if you are 4 foot 2 inches and want zero service what so ever. Really is a festering turd of a airline.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brendan Pyne wrote a review 19 Feb
Alice Springs, Australia4 contributions
Adelaide - Johannesburg
International
Qantas may have had a cyber breach. I paid for a flight through their Ap and confirmed with my bank ING, they received the funds, but they are saying they didn't receive the funds. Since I booked 31st January, the price of the flight has doubled and they are they sent only an email saying I had 24 hours to contact them to keep the flight. Their phone line wait time was 7 hours last time I called. I waited and spoke to them but they haven't resolved it.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Quest27691437584 wrote a review 19 Feb
1 contribution
Sydney - New Delhi
International
One of the dumbest people working with qantas , very poor communication and very terrible poor service Never be on time Always late
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lucas L wrote a review 18 Feb
16 contributions2 helpful votes
Bengaluru - Sydney
International
Worst airline ever. 2h late to go, 7h to come back. Don't respect the priority luggage. Can't believe such an honourable airline as Emirates agreed to partner with this terrible airline!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sharyn m wrote a review 18 Feb
5 contributions1 helpful vote
Tokyo - Melbourne
International
We were meant to leave at 7pm 17.2.24 . Started getting texts whilst on train to airport- firstly delays and then CANCELLED!!!!!!! There was NO FLIGHT HOME THAT EVENING UNTIL 24 HOURS LATER. Couldn't contact anyone as Japanese personal answered the phone and they close at 5pm!!!! Qantas did not help to source another way home, didn't contact us by phone- left us hanging out to dry. We had to source our own alternative way on jetstar (even though they are part of same company we were price gauged for our return trip)- no sympathy , no help, no nothing.. All very difficult as we needed to travel several more hours to a different air port. Care factor ;zero.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sharyn m wrote a tip 18 Feb
"DON'T FLY QANTAS"
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Andrew M wrote a tip 18 Feb
"Avoid this airline until they start putting the customer first again"
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nonn wrote a tip 8 Feb
"The plane was a 737-800 and full The legroom was tight especially when the person in front put their seat hard to see the tv "
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whitepointer wrote a tip 6 Feb
"Avoid this company "
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Spoilt129 wrote a tip Jan 2024
"Book another airline, headed Delta better to US and Qatar best for Europe."
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Round TripOne-wayMulti-city
Depart
Wed, 06/03
Return
Wed, 13/03
Travellers
1, Economy