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Qantas


7,066 Reviews
Headquarters: 10 Bourke Road, Mascot, Botany Bay, New South Wales 02020 Australia +61-13-13-13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,066 Reviews from our TripAdvisor Community

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7,066 reviews from our community

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Showing 6,561: English reviews
California
Level 4 Contributor
24 reviews
15 helpful votes
Reviewed yesterday
NEW

This would have been 3 stars had I gotten a response back from their customer service. But two emails, two confirmations of receiving them, two promises to respond back, two months later and still nothing! So time for a review... Let me start off by saying how excited we were to travel on this airline for we had only heard...

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International Business Class Shanghai - Sydney

Helpful?
Thank Lisa R
Geelong, Australia
Level 3 Contributor
10 reviews
6 helpful votes
Reviewed yesterday
NEW

Had to suddenly fly to Rockhampton, alone, for my Uncle's funeral. Was feeling nervous, sad, and an outright emotional mess. Handing across my boarding pass, when the crew member asked me how my weekend had been, and if I was flying home. He was so friendly & sincere I found myself briefly telling him the reason for my flight. John...

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Domestic Economy Melbourne - Rockhampton

Helpful?
Thank Steiglitz-ite
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Courtesy of a new tech watch i was able to track just how hot and uncomfortable the flight was yesterday. 32.2 celsius in the cabin with no air con for the entire flight ... nice. Sitting on the tarmac for 30 mins in that heat with no air. Pretty sure if you left kids or a dog in a car...

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Domestic Economy Melbourne - Sydney

Helpful?
1 Thank Stewart H
Perth, Australia
Level 6 Contributor
84 reviews
18 helpful votes
Reviewed 2 days ago
NEW

We were lucky enough to have enough frequent flyer points to book two return business class domestic flights from Perth to Adelaide. The service provided by Qantas staff was exceptional, very friendly and hospitable. The seats on the Boeing 737 were comfortable and spacious. The food was pretty good for airline food, although the dinner was better than the breakfast....

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Domestic Business Class Adelaide - Perth

Helpful?
Thank Garth R
Melbourne, Australia
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 2 days ago
NEW

aircraft is good with great entertainment system. so many new movies options. but but the food provided is the worst food I had in couple of years. Qantas offered pasta for lunch. it's with some terrible souse, the pasta is cold. take some food with you before your trip if you are with Qantas. enjoy the movies.

International Economy Melbourne - Tokyo
Helpful?
1 Thank jctea
Bribie Island, Australia
Level 6 Contributor
263 reviews
96 helpful votes
Reviewed 2 days ago
NEW
via mobile

Have not flown Qantas for a while and would probably not choose to again Not impressed with the self service check in Whatever happened to flight attendants with personalities? They all appeared as if they would rather be somewhere else Not a smile in sight The food was terrible, even for in flight meals The one thing we did like...

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Domestic Economy Brisbane - Adelaide

Helpful?
1 Thank Nerilyn A
Brussels, Belgium
Level 6 Contributor
306 reviews
52 helpful votes
Reviewed 2 days ago
NEW
via mobile

Obviously it is a long flight and if you take the QF001 you fly about 20 hours in complete darkness. For that reason the Qantas pyjama is a great amenity in the business class. Furthermore the seating and leg space is good, I enjoyed the entertainment and food a bit less. Overall it was a good experience on board of...

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International Business Class Sydney - London

Helpful?
Thank Robert-Jan1972
Gold Coast
Level 5 Contributor
79 reviews
36 helpful votes
Reviewed 2 days ago
NEW

Worst ever customer service!! My business partner and myself had booked and paid for a Premium Economy flight from HongKong to Brisbane. The day before our flight we received a text from Qantas saying your flight QF.. has been cancelled please call .... to make other arrangements. We are on the road in China trying to get through to this...

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International Premium Economy Hong Kong - Brisbane

Helpful?
2 Thank Leanne M
Maaseik (Belgium)
Level 6 Contributor
199 reviews
45 helpful votes
Reviewed 2 days ago
NEW
via mobile

Very poor food, relatively old planes thus little leg space. Airline does not and never responds to a complaint and is not accessible by phone - extremely poor customer service

International Economy Dubai - Melbourne
Helpful?
1 Thank Jos K
London
Level 4 Contributor
25 reviews
15 helpful votes
Reviewed 3 days ago
NEW

The whole experience was a pleasant one. From being collected from home by the chauffeur service to calmness in the business lounge at T3 Heathrow, strolling to the gate and boarding the plane without waiting to having your every wish looked after on the plane. Qantas have the right configuration of seats ( 2-2-2) with excellent cabin service good food...

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International Business Class London - Perth

Helpful?
Thank SteveJB
See travel tips for airlines
“Don't expect much and you'll have a pleasant experience.”
471LisaR, 21 Nov 2017 | Read review
“Would have happily paid for extra legroom...for this model of plane. Almost uncomfortably crammed in.”
Steiglitz-ite, 21 Nov 2017 | Read review
“Take your own food”
LisaQuain, 18 Nov 2017 | Read review
“Always check you frequent flyer points because Qantas will try to cheat you.”
S4514NVdaniell, 18 Nov 2017 | Read review
“If you have a disability see flight staff well before time, for priority boarding (not always announced beforehand).”
Maribillrosier, 17 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About Qantas
Qantas Airways (QF) is the flag carrier of Australia and the country's largest airline. Based in Sydney, the carrier's primary hub is located at Sydney Airport (SYD), Brisbane Airport (BNE) and Melbourne Airport (MEL). The airline flies to more than 40 destinations, including 20 points within Australia and more than 20 destinations in 14 countries in Oceania, Asia, Europe, Africa, North America and South America. Qantas is a member of the oneworld alliance and also has codeshare arrangements with more than 25 airlines. The airline has four classes of service – First Class, Business Class, Premium Economy Class and Economy Class – and its fleet features two-cabin, three-cabin and four-cabin configurations.

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