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Philippine Airlines (PAL)


3,537 reviews
Headquarters: PNB Financial Center Macapagal Blvd, Pasay, Luzon 01330 Philippines 011 63 2 855 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,537 Reviews from our TripAdvisor Community

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3,537 reviews from our community

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Showing 2,998: English reviews
Kuwait City, Kuwait
Level 3 Contributor
12 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Our tickets was booked by a third party. It said we can have 4 kg personal items and 7 kg hand carry. As per the counter they don't know why it is put there but we have only 7 kg to take on the plane. They made us buy another bag to split our items. We asked if we can...

Date of travel: March 2019
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Domestic Economy Busuanga Island - Panay Island

Helpful?
Thank M0hammedB
Casa Grande, Arizona
Level 3 Contributor
16 reviews
4 helpful votes
Reviewed yesterday
NEW

I would like to add to my previous review. I failed to mention the food. The food is very good for airline food. From and to the States you get 3 meals and a snack. You get a choice of two entrees on two of the meals. The entertainment is good with lots of options. Plus you have a USB...

Date of travel: March 2019
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International Economy Manila - Los Angeles

Helpful?
Thank cheifeng
Ajax, Canada
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed yesterday
NEW

The flight was pleasant. It would have been better if they served the 2nd meal as snack rather than full meal. For such long flight, they should collect garbage more often considering you have very tight seats.

Date of travel: March 2019
International Economy Toronto - Manila
Helpful?
Thank Elsa G
Manila, Philippines
Level 5 Contributor
51 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

from a exhausting convention in davao, the trip from city to up north in clark pampanga is so good. from the check in, the staff are hospitable and accomodating. the lounge in davao caters the famous arroz caldo. the flight is smooth.

Date of travel: March 2019
Domestic Economy Davao City - Angeles City
Helpful?
Thank Jpnpatricio
Hampshire. UK
Level 5 Contributor
58 reviews
53 helpful votes
Reviewed 2 days ago
NEW

Highly impressed by the business class product on the A350. PAL is way better in all aspects - hard and soft - than British Airways, so I am going to compare it with my favourite Skytrax 5* airline EVA Air. So, in comparison with EVA, the new A350 is quieter and more comfortable than the 777. PAL service may not...

Date of travel: March 2019
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International Business Class London - Manila

Helpful?
Thank WJFHants
Greater Melbourne, Australia
Level 6 Contributor
3,891 reviews
1,010 helpful votes
Reviewed 2 days ago
NEW
via mobile

We only flew with Phillipines Airlines for a flight that took 1 1/2 hours but it was very good. As much water provided as needed, free snack and free newspaper. Would recommend

Date of travel: March 2019
Domestic Economy Angeles City - Basco
Helpful?
Thank JohnG3121
Bristol, United Kingdom
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

I would not recommend Phillipines airlines. We waited at the airport for 8hrs to be told that our flight was cancelled. In that time they did not give us any updates and when we asked ground staff they just said it was delayed and they didn't know. Then when they said it was cancelled we had to queue for another...

Date of travel: February 2019
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Domestic Economy Busuanga Island - Cebu Island

Helpful?
Thank sgower91
Makati, Philippines
Level 6 Contributor
334 reviews
65 helpful votes
Reviewed 3 days ago
NEW
via mobile

My recent flight to Nagoya was one of the best flights I've ever had. Everything went like clockwork. Check in was a breeze. Flight staff was pleasant and helpful. The inflight food was good and my only regret was I had to choose from the 2 options. The plane was relatively new and clean though the inhouse magazine looked used...

Date of travel: February 2019
More 
North Asia Economy Manila - Nagoya

Helpful?
1 Thank JYao55
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Philippine Airlines (PAL), Customer Experience Officer at Philippine Airlines (PAL), responded to this review

We appreciate your feedback, JYao55. As we strive to serve you better, we are determined to make sure all meal options are available to all onboard and that our inflight entertainment is updated. Further, we are very happy to know that that your overall experience with us has been the best you ever had 😊 It is our clear goal...

Date of travel: February 2019
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North Asia Economy Manila - Nagoya

Shanghai, China
Level 5 Contributor
49 reviews
9 helpful votes
Reviewed 4 days ago
NEW

직업상 천여 회 이상의 비행기를 이용해 오면서 지금까지 한 번도 경험은 물론이고 들어본 적도 없는 일에 나에게 발생하였습니다. Backpack 전면에 위치한 지퍼가 달린 주머니에 보관했던, 편지봉투에 넣어둔 3000여 불과 카드지갑에 넣어둔 40여만원을 비행 중에 도난 당하였습니다. 탑승 전에 돈을 확인했고, 목적지인 마닐라의 위탁수화물을 찾는 곳에서 돈이 없어진 것을 확인하였으니 기내에서 도난 당한 것이 확실 하다고 생각합니다. 마닐라의 공항 경찰대에 신고하니...

Date of travel: January 2019
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Southeast Asia Business Class Busan - Manila

Helpful?
Thank tripia
Sydney, Australia
Level 5 Contributor
69 reviews
17 helpful votes
Reviewed 4 days ago
NEW
via mobile

We recently flew from Sydney to Japan in economy. The plane was very clean and the staff were great. The food was very ordinary. None of us enjoyed it. I woud suggest that you take some of your own food. The only other issue is when that you have to come through Manila Airport. The airport had very limited facilities...

Date of travel: February 2019
More 
International Economy Sydney - Tokyo

Helpful?
1 Thank 561sue
See travel tips for airlines
“Travel light with little handcarry. They always fully book the flight”
81elsag, 18 Mar 2019 | Read review
“Consider booking separately for inter-Asia flights with other airlines to avoid transit through Manila.”
BeMac7309, 13 Mar 2019 | Read review
“Avoid this airline if you have options”
Dan2929, 7 Mar 2019 | Read review
“Avoid this airline whenever possible”
Dan2929, 7 Mar 2019 | Read review
“If flying internationally, be aware second bag check at gate - allow extra time to be at gate and fall in line for that process.”
profits101, 6 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Philippine Airlines (PAL)
Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.

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