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Philippine Airlines (PAL)


2,933 reviews
Headquarters: PNB Financial Center Macapagal Blvd, Pasay, Luzon 01330 Philippines 011 63 2 855 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,933 Reviews from our TripAdvisor Community

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2,933 reviews from our community

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Showing 2,472: English reviews
Level 6 Contributor
87 reviews
37 helpful votes
Reviewed yesterday
NEW

Philippines Airlines has their own terminal in Manila and so was not too crowded. My flight was on the day after a typhoon and I found the check in to be orderly. Slight delay of the flight due to delay of incoming plane but was acceptable. Leg room was acceptable but not spacious but there was no inflight entertainment on...

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Asia Economy Manila - Hong Kong

Helpful?
1 Thank Edward K
Level 2 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

SYD to BKK via Manila. The flight was great. Plenty of leg room. The flight offered both traditional Filipino food and western food. Cabin crews were very good.

International Economy Sydney - Bangkok
Helpful?
Thank Kahlo F
Aurora, Colorado
Level 2 Contributor
3 reviews
Reviewed yesterday
NEW

I flew through Manila to Asia and then returned through Manila to the US. On both sections of my trip I flew business class. And on both sections of the flight my seat did not work in business class. I would assume that when you pay thousands of dollars your seat would work but in my case it did not...........

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International Business Class Los Angeles - Manila

Helpful?
Thank chris92996
Cebu City, Philippines
Level 6 Contributor
249 reviews
80 helpful votes
Reviewed yesterday
NEW

Generally I like PAL. This particular problem highlighted a few things I think they could improve on, and maybe also touches on what seems like a general rule of travel - that when you get one delay, it is often followed by another. So, the summary is: clear day, not sure what the problem was, but was advised in Iloilo...

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Domestic Economy Iloilo City - Cebu Island

Helpful?
Thank John T
Level 4 Contributor
27 reviews
11 helpful votes
Reviewed 2 days ago
NEW

All airlines get you from point A to point B. It's what's in between that counts. The good is you can get lots of alcohol and they give you packet with socks, a sleeping mask and tooth paste. The bad is the food and the layover in MNL. We went thru immigration on arrival and while waiting in the boarding...

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International Economy Bangkok - San Francisco

Helpful?
Thank Barrie B
Chiba, Japan
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 2 days ago
NEW

機内で購入した免税品をコンパートメントに忘れてしまった。 帰宅途中で気づいたものの、日本着は20:00過ぎだったため成田のオフィスは既に終業で翌朝再度かけ直すようメッセージが流れるのみ。 東京オフィスにかけても同様。 翌朝かけ直すものの忘れ物は無かった、との事。 他の航空会社、欧米系や日系で他国着ならあきらめもつくが、PALは日本着のフライトでも、Cクラス搭乗でも忘れ物は出てこない。 I left my souvenir in overhead compartment, I found that after back to home, and call airline company immediately, That day, my flight was arrived at 20:00, NRT , Japan; local office was already closed and said, call again at next morning. If you have lost or left any item, souvenir or else, you must...

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North Asia Business Class Manila - Tokyo

Helpful?
Thank master36y
Tagbilaran City, Philippines
Level 4 Contributor
29 reviews
7 helpful votes
Reviewed 3 days ago
NEW
via mobile

Nice airplane but the ticket prices is overpriced for an hour ride only. You can get cheaper fare by boat but takes longer 24hrs I think but if you like adventure then try it!!

Domestic Economy Bohol Island - Manila
Helpful?
Thank rustygen
Level 1 Contributor
3 reviews
11 helpful votes
Reviewed 3 days ago
NEW
via mobile

Had a bumby flight and its not fair for me as one of the passenger.plus the food isnt good at all. But the flight attendants are nice.

International Economy Manila - London
Helpful?
Thank Gracy C
Munich, Germany
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

It was a big surprise for us; flying from Manila- Bangkok with a new Plane ang a complementary WIFI onboard what else we can ask for? The food is so delicious and the Cabin Crew are so friendly. Keep it up PAL. Unfortunately there is no flight Germany to Manila

Southeast Asia Economy Manila - Bangkok
Helpful?
Thank lenor1970
Durban, South Africa
Level 4 Contributor
35 reviews
33 helpful votes
Reviewed 3 days ago
NEW

Flying to Manila the plane was not cleaned properly. The seat pockets of all 3 seats that we had were filled with half drunk cups of coffee and other rubbish! Disgraceful. Tea and Coffee served with warm water and a bun. Why they even bother I do not know! On our return flight, the same again! No ice, no cold...

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Domestic Economy Dumaguete City - Manila

Helpful?
Thank CruisingSA
See travel tips for airlines
“avail of the Onine Check-In and get your ticket printed - it will pass at security and flight check-in.”
B5179KHjohnt, 23 Sep 2018 | Read review
“DO NOT Drink vine too much and DO NOT sleep. Or create your own check list.”
master36y, 22 Sep 2018 | Read review
“Only use them if you have to!”
CruisingSA, 21 Sep 2018 | Read review
“check to see what actual craft is going be travelling your route.”
redfred45, 21 Sep 2018 | Read review
“Look for Bonus Fare Promos....we paid 60% against other airlines!”
redfred45, 20 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Philippine Airlines (PAL)
Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.

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