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648 Reviews
Headquarters: Luftfahrt GmbH Office Park 1 Top B03, Vienna A-1300 Austria +43-0820-737-800 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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648 Reviews from our TripAdvisor Community

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648 reviews from our community

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Showing 97: English reviews
Mumbai, India
Level 2 Contributor
5 reviews
Reviewed 4 days ago

low cost Austrian airlines managed by Ethihad airways, extra comfort as compared to other low cost airlines. it offers many free snacks on board, also have wifi on board.upgraded airlines with best for what u pay.

International Economy Abu Dhabi - Vienna
Thank 9_kamath
Dubai, United Arab Emirates
Level 4 Contributor
43 reviews
5 helpful votes
Reviewed 21 September 2017

It was my first time booking a flight with Niki (flight was operated by airberlin). Must admit that it was a very good flight. Online ticket booking and checking in was strait forward with not complications or hidden fees. Same applies for boarding out of Zurich, very efficient even being on a remote stand. Crew was nice and polite even...

Europe Economy Zurich - Las Palmas de Gran Canaria

Thank Dani S
Herten, The Netherlands
Level 3 Contributor
20 reviews
3 helpful votes
Reviewed 18 September 2017

Niki air is part of Airberlin, the service on board was OK, the boarding was very efficient and fast. Leg space was also OK.

Europe Economy Dusseldorf - Heraklion
Thank Han6049
Level 5 Contributor
68 reviews
14 helpful votes
Reviewed 31 August 2017

very friendly crew, flew from zurich to teneriffe. had 30min delay on the way there but very punctual on the way back. would recommend it. no food included but can be bought on the place.

Europe Economy Zurich - Tenerife
Thank swisskiwii
Vienna, Austria
Level 5 Contributor
43 reviews
8 helpful votes
Reviewed 30 August 2017

Looking back, the service has been reduced in the Air Berlin group. Since they know that they have financial problems they have stopped free food and reduced the newspapers. For people like me, who travel a lot, food and newspaper are not of big importance. More important is how friendly the staff is, how you sit and how comfortable the...

Europe Economy Karpathos - Vienna

Thank 989maz
Los Angeles, California
Level 6 Contributor
166 reviews
20 helpful votes
Reviewed 29 August 2017

Very good flight. The seats were comfortable. It was relaxed and good flight and boarding was efficient.

Europe Economy Ibiza - Dusseldorf
Thank tiges88
Munich, Germany
Level 5 Contributor
56 reviews
26 helpful votes
Reviewed 29 August 2017

After the disappointments with Air Berlin over recent years of traveling to and from Mallorca, the July flights this year were a welcome change and checking-in was quick, uncomplicated and very friendly. Maybe a few of Europe's major airlines could take a leaf out of NIKI's book...and learn something.

Europe Economy Munich - Palma de Mallorca
Thank Rob C
Vienna, Austria
Level 3 Contributor
12 reviews
4 helpful votes
Reviewed 29 August 2017

poor service - no newpapers - very poor free food - extra pay for beverages - no informations about the route during the flight

Europe Economy Vienna - Rhodes
Thank roland721
Blotzheim, France
Level 6 Contributor
97 reviews
20 helpful votes
Reviewed 29 August 2017

fligth left basel on time, good boarding and chack in, friendly staff Landed on time and services in Palma very good

Europe Economy Basel - Palma de Mallorca
Thank hagar2086
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 29 August 2017 via mobile

Niki Air has very bad customer service had to pay 90€ for one luggage one way trip, we had three luggage and we ended up paying 540 euros in total to travel from Vienna to Palma and back, while the initial flight tickets costed 245€ per person. So an additional 75% of the original ticket cost was added onto the...

Europe Economy Palma de Mallorca - Vienna

1 Thank Andrej M
See travel tips for airlines
“cheapest if u want to travel to vienna or zurich.”
9_kamath, 20 Nov 2017 | Read review
“Make sure you get into the correct line at Munich Airport, otherwise you might end up getting on last if you're not careful.”
970robc, 29 Aug 2017 | Read review
“Take care, Niki airline is part of Air Berlin and Air Berlin is insolvent”
999christophb, 29 Aug 2017 | Read review
“Don't fly Niki”
balsaie, 28 Aug 2017 | Read review
“It would not take much effort to improve the airline.”
811Catherine52, 4 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Niki
A subsidiary of Air Berlin (AB), Niki (HG) is an Austria-based low-cost carrier. It operates a hub at Vienna International Airport (VIE) and has designated Salzburg Airport (SZG) as a focus city. The airline is an affiliate member of the Oneworld alliance. Niki operates schedule passenger service and charter flights to more than 50 destinations in Europe, Africa and the Middle East. Although it is a budget airline, passengers receive free beverages and carry-on luggage. Some fares qualify for free checked baggage, seat reservations and seats with extra legroom.
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