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Malaysia Airlines

2,002 Reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,002 Reviews from our TripAdvisor Community

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2,002 reviews from our community

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Showing 1,588: English reviews
1 review
Reviewed yesterday NEW

We fly between Australia and Malaysia twice a year, and have been using MAS for years now. Honestly though, they've been in a lot of financial trouble for a very long time, and the cost cutting is starting to show. For example, the order of every flight now is basically: -Take off -Serve food immediately -Serve hot drinks whilst the...

International Economy Melbourne - Kalibo

Thank James O
Ubud, Indonesia
Level Contributor
49 reviews
14 helpful votes
Reviewed yesterday NEW

We travelled from Denpasar via Kuala Lumpur to Hong Kong in April and were very disappointed in the seemingly disinterested ground staff when checking in at Denpasar and then on both sectors the Flight Attendants seemed to be more interested in communicating with each other than in ensuring that their passengers were well taken care of. The meals were average...

Asia Business Class Kuala Lumpur - Hong Kong

Thank ReplyInc
Bangkok, Thailand
Level Contributor
47 reviews
28 helpful votes
Reviewed yesterday NEW

I am totally surprised at how dirty the inside of the cabin was! I had to bush the food off the seat from the last person who had sat there! Looking around most of the other seat were in the same condition. The flight was late and my destination my luggage was missing. On the up side the staff at...

Domestic Economy Kuala Lumpur - Johor Bahru

Thank Robin J
Adelaide, Australia
Level Contributor
68 reviews
53 helpful votes
Reviewed yesterday NEW

First of all the fiasco was my fault to begin with, but from there on it was all MAS. I originally booked economy to Manila via KL. I accidentally booked the wrong connecting flight from KL to Manila (wait 17 hrs in KL) I realized this mistake 2 days prior and called MAS immediately as I had to be in...

International Economy Adelaide - Manila

Thank Moehrnp
Level Contributor
39 reviews
3 helpful votes
Reviewed 2 days ago NEW via mobile

Business class seats have limited settings. Although spacious and fully flat bed, table is only accessible with seat in limited upright configuration, which was not at all comfortable (table actually too far and no means to adjust as on other airlines). Also window seat requires climbing over aisle seat passenger, something newer plane configurations on other airlines have corrected. Service...

International Business Class Manila - London

Thank Guido R
New Fairfield, Connecticut
Level Contributor
479 reviews
201 helpful votes
Reviewed 2 days ago NEW

I've been a loyal supporter and champion of Malaysia Airlines through their difficult times, but I have to sadly say that this short flight from KL to Singapore was, at best, average. It reminded me of the sort of standard I expect from American legacy domestic carriers rather than Malaysia Airlines. There was nothing particularly bad, but also nothing particularly...

Southeast Asia Economy Kuala Lumpur - Singapore

Thank CastawayKnight
Telford, Shropshire
Level Contributor
20 reviews
18 helpful votes
Reviewed 2 days ago NEW

I have flown with this airline several times and had a pleasant experience - not this time. The crew looked as if they were desperate to be elsewhere and my smiles to the flight attendant were very much one sided. The food was dire,the seating cramped and the state of the toilets had me crossing my legs until landing! Of...

International Economy Kuala Lumpur - Melbourne

Thank Retiredadventurer
Barnstaple, United Kingdom
Level Contributor
16 reviews
17 helpful votes
Reviewed 3 days ago NEW

We have used this airline on many occasions and stayed loyal to them through their troubled times. Loyalty is clearly a word the management fail to understand. We paid £140 to reserve particular seats about seven months before the flight. By pure chance I discovered that our chosen seats had been removed (?!). These things happen but it would have...

International Economy London - Sydney

1 Thank Colin C
Level Contributor
30 reviews
7 helpful votes
Reviewed 3 days ago NEW via mobile

I had four flights with Malaysia airlines as part of my last trip and the communication with their passengers is simply poor. With the first flight being delayed a hour, many of the passengers connecting flights were put at jeopardy, as people made enquiries to Perth ground crew, they responded where rude and boarder lining on billigerent. They put over...

International Economy Perth - Kota Kinabalu

1 Thank Tegan W
A TripAdvisor Member
Reviewed 3 days ago NEW via mobile

We were late on both legs of our journey with MH, for the first time in over 25 years of regular travel my bags didn't make a connection. Not the best way to start a holiday. Then when we arrived back to NZ we were 2 hours late, bad enough for us but I felt really sorry for those passengers...

International Economy Auckland - Kuala Lumpur

1 Thank A TripAdvisor Member
See travel tips for airlines
“Book a seat near the galley. The cabin crew will disappear for 90% of the flight, so make sure you can get hold of them.”
R1796KLjameso, 28 May 2017 | Read review
“It might be an idea to pre-book your meal to perhaps end up with something more enjoyable than the on-board selection.”
ReplyInc, 28 May 2017 | Read review
“Don't fly with these cheats and liers”
Moehrnp, 28 May 2017 | Read review
“Fly with someone else!”
603colinc, 26 May 2017 | Read review
“Choose another carrier.”
D6423CQpeterj, 26 May 2017 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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