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Lufthansa


20,931 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany 011 49 69 86799799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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20,931 Reviews from our TripAdvisor Community

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20,931 reviews from our community

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Showing 9,481: English reviews
Bolton, United Kingdom
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed today
NEW

We made last year our most memorable holiday. Spent a bit more than what we like. This would not happen again. We decided to go on business class. After considering route and the most direct we could possibly use, we finally picked lufthansa. My husband thought being a German Airlines, this would be a fantastic experience, we would get very...

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International Business Class Vancouver - Manchester

Helpful?
Thank Sandra B
Auckland Central, New Zealand
Level 3 Contributor
18 reviews
8 helpful votes
Reviewed today
NEW

While Lufthansa Premium Economy seats are spacious with good leg room and the service was good, I was not happy with their check-in system. There was no preference over economy. For an extra fare of around 8,000 Hong Kong dollars I would have expected a bit more preferential treatment at check-in.

International Premium Economy Hong Kong - Frankfurt
Helpful?
Thank Marlene K
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed today
NEW

It was a great flight but cramped if your a big guy. Service was great even though I was sleep. Boarding was easy but you take the bus to the plane.

Russia Economy Frankfurt - Moscow
Helpful?
Thank Rad R
Level 3 Contributor
17 reviews
14 helpful votes
Reviewed today
NEW
via mobile

As usual Lufthansa runs smooth without problems. Check in, boarding, flight and arrival were uneventful and on time. Cabin crew nice and happy.

Europe Economy Frankfurt - Sofia
Helpful?
Thank Paolo S
Le Puy-en-Velay, France
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed today
NEW

The flight was excellent, but the connecting flight to Berlin was overbooked, and we volunteered for the next flight. There was a compensation and this amount was transferred within a week.

Europe Economy Madrid - Frankfurt
Helpful?
Thank lyfturn
1 review
Reviewed today
NEW
via mobile

the plane was extremely cold. The air conditioners were at full blast and high pressure wind of air conditioneres blew to faces of passengers. The 2 meals in the 10 hr flight were served at hour 1 and 8! Really ??!! And the food portion was exceptionally small and exceptionally plane and tasteless, but a big chunk of fatty tasteless...

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International Economy Frankfurt - Vancouver

Helpful?
Thank Narges S
Chandigarh, India
Level 4 Contributor
16 reviews
2 helpful votes
Reviewed today
NEW
via mobile

We were a bit apprehensive about this flight as our impression of Lufthansa was not very good though we had never traveled with them before . The Aircraft was modern -A 350 . From take off to landing it was a delightful experience. The staff was very polite and efficient, always ready to help you . All the crew members...

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International Economy Munich - New Delhi

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Thank Atul799
1 review
Reviewed today
NEW
via mobile

We planned trip to India with backpacks only. We booked a tickets (Lufthansa) with 2 stops on our way , cost of that pleasure was €1.900. They Lost our baggage. And they dont know where is it.. we asked for a solution but they treat this issue like a regular thing “whats happens all the time” Nothing serious actually. We...

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International Economy Amsterdam - New Delhi

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Thank Magdalena L
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed today
NEW

My trip was a trip from Liverpool Quebec city with stop to Frankfurt and Montreal. We boarded for the first flight almost on time, but they delayed our take off by almost one hour without telling us why. This delay made me missing my transfert in Frankfurt. Then, my trip was a nightmare. I went to the services center in...

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International Economy Liverpool - Quebec

Helpful?
Thank yoann D
Mumbai, India
Level 6 Contributor
96 reviews
41 helpful votes
Reviewed yesterday
NEW
via mobile

We were flying Qatar for the first time as a family. The flight from Mumbai is at 4 am and that’s the only reason we avoid this airline as we lose the day on arrival. However the airline was a real revelation. The leg space was more than adequate and the service was beyond excellent. The warmth from the crew...

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International Economy Mumbai - Madrid

Helpful?
Thank PMtraveller2
See travel tips for airlines
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“Check for seat with extra legroom”
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“do uppgrade if you can”
kapell57, 12 Jul 2018 | Read review
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About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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