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LOT Polish Airlines


3,174 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,174 Reviews from our TripAdvisor Community

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3,174 reviews from our community

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Showing 1,563: English reviews
Chicago, Illinois
Level 6 Contributor
392 reviews
63 helpful votes
Reviewed today
NEW

The flight was good. Dreamliner Boeing 787 brings some comfort to my mind. Using new plane is always good thing. The service was good, the meal was great. I've liked also a good selection of free movies to watch. Overall I liked the flight and the LOT airline. RomanP

Date of travel: November 2018
International Economy Chicago - Warsaw
Helpful?
Thank romanpiekosz
Madrid
Level 3 Contributor
11 reviews
8 helpful votes
Reviewed today
NEW

Definitely LOT doesn't know to keep happy customers. >2 hours delay, no email or SMS informing. Since it's < 3 hours delay, the answer to complaint form is there's no legal ground to compensate. Fair enough? Maybe but that won't keeping your customers happy. Some need to understand the benefits of being a customer oriented company and that doing a...

Date of travel: November 2018
More 
Europe Economy Madrid - Warsaw

Helpful?
Thank reymon77
Los Angeles, California
Level 6 Contributor
433 reviews
207 helpful votes
Reviewed 4 days ago
NEW

Worth paying a bit extra for the comfy seats and courteous premium economy service on this Dreamliner. The only reason why this flight is four stars instead of five is that the entertainment system didn't work. The flight attendant tried several times to reset it and offered to move me to a middle seat or economy just to watch a...

Date of travel: December 2018
More 
International Premium Economy Los Angeles - Warsaw

Helpful?
2 Thank strangersblog
Singapore, Singapore
Level 5 Contributor
49 reviews
2 helpful votes
Reviewed 5 days ago
NEW
via mobile

If you are flying between Singapore and Poland it is the fastest connection. Service is nonexistent comparing to Lufthansa or KLM. My entertainment system did not work - staff just told me - “yes on this seat it does not work”. Food is piece of s&@* even as for economy class.

Date of travel: December 2018
International Economy Singapore - Wroclaw
Helpful?
1 Thank JakubJ1079
Hong Kong, China
Level 6 Contributor
164 reviews
31 helpful votes
Reviewed 1 week ago

Very comfortable seats, good legroom, exceptional service, really impressed with the overhead compartment size, you can easily fit a trolley carry-on with no problem at all.

Date of travel: December 2018
Europe Economy Copenhagen - Tallinn
Helpful?
Thank Ana L
Moldava nad Bodvou, Slovakia
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago

I was flying with LOT every second month during the past one and a half years. This company is selecting its female crew members based on their ability to be mean, their inability to smile and speak only Polish on international flights. They can hardly follow their schedules and the flights are usually delayed. My last three experiences with LOT...

Date of travel: September 2018
More 
Europe Economy Warsaw - Kosice

Helpful?
Thank LauraDittel
Morges, Switzerland
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Airlines are in the SERVICE INDUSTRY Lot seems to be unaware that their employees exist to serve. They do not deserve to be part of the star Alliance

Date of travel: November 2018
Domestic Economy Warsaw - Krakow
Helpful?
1 Thank demonesthes
Julich, Germany
Level 5 Contributor
53 reviews
7 helpful votes
Reviewed 1 week ago via mobile

I flew from Toronto to Warsaw on my way back to Germany. Business class was almost empty (happens during this time of the year). The trip was smooth, the flight delayed by 30 minutes diente snow on Toronto. The service was friendly and nice. The food was ok, I was Astonished that a flight on a 787 does not provide...

Date of travel: November 2018
More 
International Business Class Toronto - Warsaw

Helpful?
Thank uschurr
Level 2 Contributor
6 reviews
Reviewed 2 weeks ago

this connection is one of the best I have ever had and I have been flying tones. The airport in Warsaw (Chopin) i small and well organised.

Date of travel: November 2018
Russia Economy Belgrade - Kaliningrad
Helpful?
Thank Luka D
New York
Level 3 Contributor
24 reviews
10 helpful votes
Reviewed 2 weeks ago

I would like to provide my feedback on my terrible flight from WAW to JFK on 26 November. I booked this flight about a month ago and as I could not see the assigned seats (Premium Economy) at the time of booking, I called the LOT call center at the time to explain that I was traveling with my 13...

Date of travel: November 2018
More 
International Premium Economy Munich - New York City

Helpful?
6 Thank csl444
See travel tips for airlines
“Allow plenty of time to clear immigration and security for your connecting flight in Warsaw.”
strangersblog, 7 Dec 2018 | Read review
“I don't recommend LOT at all”
LauraDittel, 1 Dec 2018 | Read review
“follow the signs”
868lukad, 27 Nov 2018 | Read review
“Book on another airline.”
csl444, 27 Nov 2018 | Read review
“Have free time so as not to be late because of delayed flights. Take all you luggage with you, otherwise you will have it damaged”
_G9982UY, 22 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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