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LOT Polish Airlines


2,903 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,903 Reviews from our TripAdvisor Community

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2,903 reviews from our community

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Showing 1,432: English reviews
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed today
NEW

Gate staff was terrible. I've been to 3 airports with LOT Polish and each tie the flights are later, more delayed, and gate staff give fewer f&@k's about being on time. I've watched staff members sit and talk to one another as a line of 75-100 people forms in the stanchions, even after "check-in service" starts. I don't understand why...

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International Economy Los Angeles - Warsaw

Helpful?
1 Thank Matt D
London, England
Level 6 Contributor
159 reviews
79 helpful votes
Reviewed today
NEW

I just got back yesterday from a 2-week trip to Krakow. Here's my experience with Lot Airlines. My flight on 10th Sept. to Warsaw from London Heathrow left an hour late as we were stuck on the tarmac due to a technical problem. The connecting flight from Warsaw left 25 mins late due to one of the stewardesses being too...

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Europe Economy Krakow - London

Helpful?
1 Thank TerryLondon_England
Ramat Gan, Israel
Level 4 Contributor
32 reviews
6 helpful votes
Reviewed today
NEW

It was a perfectly nice flight - the stewardesses were very friendly and helpful, the plane was clean, new and spacious, entertainment screen was great (movies, music and tv shows - unfortunately no games), and even the food was good (the vegan and vegetarian options were thoughtfully prepared). No problems with boarding or luggage. We will definitely be flying with...

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International Economy Warsaw - Chicago

Helpful?
1 Thank Nirit L
Level 3 Contributor
21 reviews
5 helpful votes
Reviewed today
NEW
via mobile

Tickets are too expensive! I had to take them bevause of better timing. there is no space at all. First time in my life I had problems with my back during the whole flight. 1h40min later than scheduled and they could not inform us when we will leave Warsaw. Tickets are more expensive than other companies flying this direction and...

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Europe Economy Warsaw - Brussels

Helpful?
1 Thank Martyna H
1 review
1 helpful vote
Reviewed today
NEW
via mobile

The flight was delayed for 2 hours, when we talked with the guy at the gate, at the first announced time he told us, that we could go eat and come back at boarding time 19:30. My girlfriend (who is polish and therefore understands the radio lady in the airport) and I sat down for a tea. I’m looking at...

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Europe Economy Warsaw - Copenhagen

Helpful?
1 Thank Mathias R
Queens, New York
Level 2 Contributor
7 reviews
16 helpful votes
Reviewed today
NEW

The round trip flight to Europe and back to the USA was excellent. However, the economy seats we had where uncomfortable. My wife and I are of average height. When the passengers sitting in front us leaned back, we became very cramp. The little space afforded in economy class was very uncomfortable. We could not subject the passengers in back...

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International Economy New York City - Budapest

Helpful?
1 Thank John L
Europe
Level 6 Contributor
477 reviews
268 helpful votes
Reviewed today
NEW

Had a great flight. The service was good from beginning to end. Nice staff, clean aircraft. 23kg luggage included in the price. Ordered a sandwich and wine, both were great. Arrived on time.

Europe Economy Amsterdam - Tallinn
Helpful?
1 Thank Kristiina83
Toronto, Ontario
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed today
NEW

There was only one person at the desk as we were waiting hours for a delayed flight in uncomfortable heat. There was no announcement, no news until they were ready after a 3 hour delay. We had paid for extra leg room but a parent who was sitting next to us had a 2-3 year old sitting alone a few...

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International Economy Toronto - Warsaw

Helpful?
1 Thank I D
Rolling Meadows, Illinois
Level 3 Contributor
23 reviews
13 helpful votes
Reviewed today
NEW
via mobile

Lot had been advertising their new Dreamliner plane. We purchased premium economy tickets for both flights because I had physical problems which made flying difficult. The first flight was as promised. The seats were comfortable. The service fine. Then, with only a few days notice, for the return flight, they replaced the Dreamliner plane with a much smaller plane with...

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International Economy Budapest - Chicago

Helpful?
1 Thank dgurion
London, United Kingdom
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed today
NEW

I travelled LOT to Yerevan a couple of years ago. I paid almost £600/- , I suffer from neuralgia and when I take a tablet I need a little food. We were just given some water and a wafer. I couldn’t believe it. I asked for something to eat and I was told I had to pay for it so...

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International Economy London - Yerevan

Helpful?
1 Thank _elizfernando
See travel tips for airlines
“In a word, DON'T.”
TerryLondon_England, 24 Sep 2018 | Read review
“If you are average height or taller, consider paying extra for business or first class”
N673MRjohnl, 24 Sep 2018 | Read review
“Don't use it.”
565id, 24 Sep 2018 | Read review
“Book another airline in advance”
TimurA102, 22 Sep 2018 | Read review
“Consider the check-in luggage fees!”
370yuryr, 22 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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