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LOT Polish Airlines


3.5 of 5 stars
540 Reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland +48-22-577-99-52 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 126
    Excellent
  • 204
    Very good
  • 104
    Average
  • 52
    Poor
  • 54
    Terrible
Two-a-side seating is really comfortable

LOT use Embraer aircraft seating two on each side. This improves comfort on a fairly long flight... read more

4 of 5 starsReviewed 2 days ago
Elizabeth B
,
Edinburgh, United Kingdom
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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540 Reviews from our TripAdvisor Community

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540 reviews from our community

Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Edinburgh, United Kingdom
Level Contributor
7 reviews
1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

LOT use Embraer aircraft seating two on each side. This improves comfort on a fairly long flight considerably. Even more to the point, we left on time and arrived on time, with attentive service en route.

Europe Economy London - Warsaw
Helpful?
Thank Elizabeth B
2 reviews
2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Reasonably comfortable leather seats, on time and efficient but no free meal or warm drink. Punctual and well organized at check-in, boarding, etc. Pleasant-looking and smiling staff.

Europe Economy Warsaw - Ljubljana
Helpful?
Thank 694krzysztofa
Bucharest, Romania
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 days ago NEW

The flight it was supposed to be Bucharest -Geneva via Wasaw (WAW). The flight from Bucharest to WAW was delayed 1 hour. In WAW I arrived at the gate for the next flight during boardingtime. They refused boarding me to Geneva and told me that they sold my seat to another person as they thaoght that I will not be...

More 
Europe Economy Bucharest - Canton of Geneva

Helpful?
Thank Andreea R
Fareham, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

checked in on line no queue at baggage drop, little confusion on sitting together on way out , but ok on way back, comfortable quick flight.

Europe Economy London - Warsaw
Helpful?
Thank suecheal1
Hoffman Estates, United States
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

My flight started off as being delayed 8 hours out of Chicago. However since I was at the airport early enough the agents at OHare were able to put me on an earlier flight. Which they did an awesome job!!! My flight did make a change of planes in Warsaw and ended up having to wait 4 1/2 hours for...

More 
International Business Class Chicago - Krakow

Helpful?
Thank Jacqueline Kay E
Ottawa, Canada
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great flight and I like the food on LOT compared to Air Canada. It's great that non-stop flights are available now between Toronto and Warsaw and between Montreal and Warsaw!

International Economy Warsaw - Ottawa
Helpful?
Thank Yvonne M
New York City, New York
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

Awful airline. Got an email a few hours before the return flight from Warsaw to NY saying it was cancelled. Called the airline and was on hold forever only to finally get a live person on the phone and then have the call disconnected. Had to make a mad dash to the airport to sort it all out. Was able...

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International Economy Warsaw - New York City

Helpful?
Thank Reina375
Bude, United Kingdom
Level Contributor
4 reviews
6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent one of the best Flt I've had.Excellent staff nothing to much trouble fab Flt fab staff great how they look after you great to see 10out of 10 well done.

International Business Class London - Tokyo
Helpful?
Thank Dennis R
New York City, New York
Level Contributor
6 reviews
3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

I was pleasantly surprised by service, cleanliness and quality of food on overseas flight. It was a good experience. However, on connecting 3 hour flight there were many really uncomfortable things. Plane was old and made terrible noise through the flight, it looked dirty, and most of all conditioner constantly produced hot air, which resulted in bringing cabin to dangerous...

More 
International Business Class Tbilisi - New York City

Helpful?
Thank Pestr
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 days ago NEW

Plane out was so late that it would have missed connection in Warsaw - so got put on Serbian Airways which was excellent. Return flight delayed for about 2 hours in Warsaw . Basically they have too few planes so if anything goes wrong everything falls apart. Catering was a wafer biscuit and a glass of water - prisoners get...

More 
Europe Economy London - Kiev

Helpful?
Thank edward w
See travel tips for airlines
“Check that Embraer aircraft are being used on the route.”
 of 5 stars ElizabethB639, 29 Sep 2016 | Read review
“Do not choose LOT Polish Airlines”
 of 5 stars andreear2014, 28 Sep 2016 | Read review
“fly with someone else - these guys just cannot manage to keep to anything like the timetable - and the staff either dont know or wont tell.”
 of 5 stars 328edwardw, 28 Sep 2016 | Read review
“Sat in row 9, big mistake. Too many kids upfront. Move back to row 12 or more”
 of 5 stars beanersts, 16 Sep 2016 | Read review
“Avoid LOT if possible”
 of 5 stars MarkieZ, 14 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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