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LOT Polish Airlines


1,712 Reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland +48-22-577-99-52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,712 Reviews from our TripAdvisor Community

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1,712 reviews from our community

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Showing 801: English reviews
Iasi, Romania
Level 6 Contributor
194 reviews
24 helpful votes
Reviewed 2 days ago
NEW

LOT decided to abandon 12 passengers in the airport because the airplane was smaller then initially planned. I was travelling with my wife and she was on the list of 12. After long discussions the solution they come up was to let both of us in the airport, for a flight to take off after 7 hours. However, really in...

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Europe Economy Warsaw - Vilnius

Helpful?
Thank Doru C
Oakville, Canada
Level 2 Contributor
3 reviews
Reviewed 3 days ago
NEW

My sister is flying back to Poland tomorrow. On her way to Toronto she checked in on line and had seats assigned automatically. Two separate distant row from her husband. When she called customer service she was told that nothing can be done and that air line does not release all seats available for on line checking(??) she should ask...

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International Economy Toronto - Warsaw

Helpful?
Thank JasiMalgosia
Europe
Level 6 Contributor
248 reviews
131 helpful votes
Reviewed 6 days ago
NEW

TLV-WRO Regular economy on an 737-800 Not a very pleasant flight. I’ve been on this route before, but this time it for some reason seemed less pleasant – seats fairly cramped, limited recline. For some reason fairly cold and crew did not turn off lights on night flight. Poor.

International Economy Tel Aviv - Wroclaw
Helpful?
Thank Danno_99
1 review
1 helpful vote
Reviewed 1 week ago

This was the absolute worst flying experience I have ever had to endure. The boarding experience was terrible- all of the employees were running around completely frazzled, which led to a 20 minute delay in boarding. During the flight, all of the flight attendants were completely unavailable. When a flight attendant walked by, I asked for a glass of water...

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International Economy Frankfurt - Los Angeles

Helpful?
1 Thank Susie K
Level 3 Contributor
12 reviews
Reviewed 1 week ago via mobile

The 787 Dreamliner Premium Economy section was very comfortable. The staff was extremely pleasant and made every possible effort to be available and accommodating. One concern with the design of the plane, when the seat in front of me was reclined all the way back, it was awkward for me to get up. Now, it is possible that it had...

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International Premium Economy Los Angeles - Belgrade

Helpful?
Thank Duke S
Budapest
Level 6 Contributor
644 reviews
370 helpful votes
Reviewed 1 week ago

Boarding was really fast, crew was very friendly and the seats were extremely comfortable. It was a really pleasant flight.

Domestic Economy Warsaw - Zielona Gora
Helpful?
Thank pengemex
Budapest
Level 6 Contributor
644 reviews
370 helpful votes
Reviewed 1 week ago

Webpage is hard to use. Boarding was fast and polite. Cabin baggage could not be taken up to cabin due to small compartments. Staff was polite. Seats were not very comfortable but there were some empty ones to sit over. Food was a chocolate bar.

Europe Economy Budapest - Warsaw
Helpful?
Thank pengemex
Budapest, Hungary
1 review
1 helpful vote
Reviewed 1 week ago

We travelled from Budapest to New York with a transfer through Warsaw. The flight going to YFK was delayed with 2 hours. It was very inconvenient. On the way back the entertainment displays didn't work at all. It was night anyway, so wasn't a huge problem. On an other route from Budapest to Riga our flight was cancelled on the...

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International Economy Budapest - New York City

Helpful?
1 Thank mmohaa
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed 1 week ago via mobile

This was by far the worse flying experience I ever had. We flew from London to Warsaw then from Warsaw to Bucharest, expecting 40 min wait in between flights. The first departure was late without any reason behind it, but we still thought we could make it to our connection flight. In Warsaw unfortunately the airport "didn't know we arrived"...

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Europe Economy London - Bucharest

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1 Thank MariaBrasov
New York City, New York
1 review
Reviewed 1 week ago

Impossible to make any changes online. Must call and speak with a human. Takes FOREVER to get through and you have to listen to the WORST hold music and hear the same recorded message every 10 SECONDS. Once you make any change, they transfer you to a cashier who it seems does calculations using an abacus. Takes about an hour...

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International Premium Economy New York City - Warsaw

Helpful?
Thank Connerbrook
See travel tips for airlines
“Don't. Just don't. Keep looking. There are other offers with better airlines.”
bradstow2, 10 Jan 2018 | Read review
“Dont Travel by this airles, Lufthans is the best in Europe or KLM Royal Dutch”
Mehul2105, 3 Jan 2018 | Read review
“Use another airline !”
Tambo33, 2 Jan 2018 | Read review
“there is plenty of overhead space in dreemliners so don't line up wait until line disappears and just walk in”
racuch, 1 Jan 2018 | Read review
“Avoid at all cost”
wolf8668, 31 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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