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Lion Air


1,694 reviews
Headquarters: 7 Gajah Mada, Jakarta 10130 Indonesia 011 62 804 177 8899 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,694 Reviews from our TripAdvisor Community

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1,694 reviews from our community

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Showing 679: English reviews
Niteroi, RJ
Level 5 Contributor
59 reviews
24 helpful votes
Reviewed today
NEW

For hours delay, worst customer service. Low cost should not mean bad service. If you are not asian you can not buy ticket with your credit card from the website.

Asia Economy Makassar - Denpasar
Helpful?
Thank doberista
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW
via mobile

Flew with lion air from Jakarta to Denpasar and they had a delay of almost an hour, besides that they changed gates without even announcing it.

Asia Economy Jakarta - Denpasar
Helpful?
Thank Fabienne M
Level 3 Contributor
17 reviews
5 helpful votes
Reviewed 1 week ago via mobile

Lion Air is severely known for its flight delays and other scandals. I took this flight because other airlines cost 4 times than Lion Air for this destination. Had two times delay, on the first flight and then the transit. Lion Air sometimes will change their gate without telling beforehand so be proactive to ask the employees if the gate...

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Domestic Economy Medan - Tanjung Pinang

Helpful?
Thank CalistaZhu
Laos
Level 6 Contributor
134 reviews
75 helpful votes
Reviewed 1 week ago

The international flight from Bangkok to Kathmandu on the Thai subsidiary of Lion Air is now a competitor to Thai Airways for a direct flight. The cost is considerably less. The aircraft is a 737-900ER; the first order for this plane to Boeing was from Lion Air. With 215 seats, the airplane is crammed to capacity. Space between seats was...

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Asia Economy Bangkok - Kathmandu

Helpful?
Thank VineNFigTree
Tanjung Pinang, Indonesia
Level 5 Contributor
40 reviews
9 helpful votes
Reviewed 1 week ago

Wish i will not be take the same airlines again for further. It has lots of matters. About price definitely is the cheapest but also following with the quality and control.

Domestic Economy Surabaya - Batam
Helpful?
Thank IwanYoelianto
Level 2 Contributor
7 reviews
14 helpful votes
Reviewed 1 week ago

I wrote last year, September - regarding Lion Air and CITILINK (both airlines are connected)- "The gate was open and passengers were still boarding But LION AIR would not let me board. They insisted I buy a new ticket for the next flight. Most of the Surabaya staff couldn't speak much English. NEVER use this airline.!" I hope some travellers...

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Domestic Economy Surabaya - Jakarta

Helpful?
Thank Jay F
Level 5 Contributor
51 reviews
3 helpful votes
Reviewed 2 weeks ago

well when i arrived at the airport i look at departure screen my flight was not there & all other lion air cancelled ... the attendant told me no problem the airport is small only 2 domestik doors , flight was delayed a bit but was smooth & we arrived safely

Asia Economy Lombok - Denpasar
Helpful?
Thank pierre m
Warragul, Australia
Level 6 Contributor
96 reviews
66 helpful votes
Reviewed 2 weeks ago

This flight met all my expectations and more. Everything worked. It appears that when Lion Air works, it is very good, indeed.ion Air

Domestic Economy Melbourne - Coolangatta
Helpful?
Thank ArtInOz
Warragul, Australia
Level 6 Contributor
96 reviews
66 helpful votes
Reviewed 2 weeks ago

I was happy with travelling to the Gold Coast for a short holiday. But 2 cancellations by the airline have me fuming. Their policy of having to go to the airline's physical premises to make a claim for out of pocket expenses for accommodation is unreasonable by any standard. Packed-in like sardines, I arrived feeling pretty exhausted. Thankfully a very...

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Domestic Economy Coolangatta - Melbourne

Helpful?
Thank ArtInOz
Level 5 Contributor
51 reviews
3 helpful votes
Reviewed 3 weeks ago

both plane on time , room leg is no good , they insisted to weight my lap top with my backpack , total was over 7 kilos , they said i had to pay extra ... then i showed her my booking with already 20 kg allowance ... oops she was sorry & could take both bag in cabin ....

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Southeast Asia Economy Denpasar - Phnom Penh

Helpful?
Thank pierre m
See travel tips for airlines
“Avoid this company”
doberista, 20 Nov 2018 | Read review
“Make sure you arrive HOURS before, or they'll offload you”
jayfL1754ZS, 7 Nov 2018 | Read review
“For short distance and to save your pocket is ok to take this airline”
yudigs17, 27 Oct 2018 | Read review
“Avoid - check out other airlines that will stick to their schedules and have clean planes.”
MerliesMum, 10 Oct 2018 | Read review
“choose other flight is better”
mikaas, 4 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Lion Air
Jakarta-based Lion Air (JT) flies to about 40 destinations within Indonesia, as well as other points within Asia and the Middle East. The airline has hubs located at Jakarta's Soekarno–Hatta International Airport (CGK), Surabaya's Juanda International Airport (SUB), Batam's Hang Nadim International Airport (BTH) and Makassar's Sultan Hasanuddin Airport (UPG). Lion Air primarily flies planes configured with just an Economy Class cabin, although it also has some two-cabin (Business Class and Economy Class) planes. The airline also operates some subsidiaries, including Batik Air, Thai Lion Air, Malindo Air, Wings Air and Lion Bizjet.
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