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Lion Air


1,524 reviews
Headquarters: 7 Gajah Mada, Jakarta 10130 Indonesia 011 62 804 177 8899 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,524 Reviews from our TripAdvisor Community

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1,524 reviews from our community

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Showing 602: English reviews
San Jose, California
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

If I could gave review negative star than I would. The flight was delay for 3 hrs, no announcement what so ever and when I looked thru tv monitor for info, it only stated changed time. Kept waiting and waiting for 3hrs delay. Good thing that I didn’t have any flight to continue after but still it was ridiculous. I...

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Southeast Asia Economy Denpasar - Jakarta

Helpful?
Thank Yanti D
Chiang Mai Province, Thailand
1 review
Reviewed 2 days ago
NEW

Sadly, those of us over 5 ft tall and with "legs" have to suffer the indignity of flying with Lion Air. My first and LAST time with them for sure. There is absolutely "no legroom" and while we understand about no frills flying, it is absurd to believe that they cannot provide some relief especially when "asked". Don't even ask...

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Southeast Asia Economy Singapore - Chiang Mai

Helpful?
Thank harridan2018
Italy
Level 5 Contributor
89 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Well the title says it all. My flight was 3 hrs late, i was lucky i didn t have a connecting flight.Check in is slow and very messy. Seats are not comfortable and not very clean either. To be honest i was also a little worried about my safety due to 20min of bad weather and Lion Air s incidents...

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Southeast Asia Economy Denpasar - Jakarta

Helpful?
Thank TripGau
Groningen, The Netherlands
Level 1 Contributor
3 reviews
6 helpful votes
Reviewed 3 days ago
NEW
via mobile

Traveled multiple times with lion air by now and not once have they been on time. This time they announced our 11:30 flight was rescheduled to 7:30 so we had to get out of bed in the middle of the night, only to have it delayed untill after our original departure time resulting in a very long, uncomfortable and unnecessary...

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Southeast Asia Economy Denpasar - Jakarta

Helpful?
Thank snoepkast
Level 4 Contributor
22 reviews
6 helpful votes
Reviewed 3 days ago
NEW
via mobile

Mine was a short flight with Lion air. Small aircraft but interior looked clean. Staff was pleasant and helpful. We arrived Bali 5 minutes early which was quite good. Especially have to mention, ground staff is amazing and very helpful. The girl, named Nym helped a lot with my last minute booking. Ill definitely choose lion air again.

Asia Economy Jakarta - Denpasar
Helpful?
Thank Suvin N
Sungai Buloh, Malaysia
2 reviews
Reviewed 4 days ago
NEW

Experienced frequent flight delay. Within 3 days in a week, the flight was delayed from KUL to Jakarta (2hours delayed), nevertheless, the flight was delayed again from Jakarta to KUL (another 2 hours delayed) on my way return to Msia. Thus, flyer is recommended to well plans the itinerary for any urgent / important meeting / business matter.

Southeast Asia Economy Jakarta - Kuala Lumpur
Helpful?
Thank SpencerTang
1 review
Reviewed 4 days ago
NEW
via mobile

Worst airline ever. DO NOT ever take this airline ever. Flight delayed for 4 hrs and i lost my bags jt 557. With an absentee owner this airline is doomed. Never going to take lion ever again

Domestic Economy Yogyakarta - Jakarta
Helpful?
Thank William N
Level 3 Contributor
6 reviews
3 helpful votes
Reviewed 1 week ago
NEW
via mobile

Not at all recommended . The reason = my Interconnecting Flight from Bali to Surabaya was delayed from 10 am until late afternoon at 5pm , so they can pool all of the passengers between the morning and late afternoon flights into 1 big airplane , either to save fuel money or not enough pilots to fly. If I could...

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Southeast Asia Economy Denpasar - Surabaya

Helpful?
Thank Emailkudi
Jakarta, Indonesia
Level 2 Contributor
7 reviews
Reviewed 1 week ago

So we have been waiting already at the waiting room. I fell asleep while waiting then checked myphone, I received anhe SMS informing us about the schedule change as well as the aircraft. I was kinda shock as why they sent SMS but not anncouned it directly at the boarding gate. It was deayed for 2 hours. Ok I came...

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Southeast Asia Economy Denpasar - Jakarta

Helpful?
Thank _novasinaga94
Brussels, Belgium
Level 4 Contributor
24 reviews
8 helpful votes
Reviewed 1 week ago via mobile

Third flight with lion air. Check-in is always a mess. And the three planes were delayed between 1-2 hours. Also they used to change gate, but they don't explain anything in English... Beware they use multiple name... But always low end service...

Domestic Economy Surabaya - Kupang
Helpful?
Thank VincentLaurent
See travel tips for airlines
“the first flight will usually no delay.”
SpencerTang, 15 Jul 2018 | Read review
“No on-line booking for international passengers - you have to use a third party like Nusa Travel.”
RafikiLondon, 9 Jul 2018 | Read review
“more patience needed if you wanna fly with Lion Air”
fery12022000, 1 Jul 2018 | Read review
“Even if you book the first flight in the morning, Lion Air will still be delayed.”
Tex1358, 20 Jun 2018 | Read review
“Choose this airline first flight in the day if you do not want delay”
, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Lion Air
Jakarta-based Lion Air (JT) flies to about 40 destinations within Indonesia, as well as other points within Asia and the Middle East. The airline has hubs located at Jakarta's Soekarno–Hatta International Airport (CGK), Surabaya's Juanda International Airport (SUB), Batam's Hang Nadim International Airport (BTH) and Makassar's Sultan Hasanuddin Airport (UPG). Lion Air primarily flies planes configured with just an Economy Class cabin, although it also has some two-cabin (Business Class and Economy Class) planes. The airline also operates some subsidiaries, including Batik Air, Thai Lion Air, Malindo Air, Wings Air and Lion Bizjet.
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