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LAN Airlines (now LATAM Airlines) (Now LATAM Airlines)


3,281 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,281 Reviews from our TripAdvisor Community

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3,281 reviews from our community

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Showing 267: English reviews
Cruzeiro, SP
Level 1 Contributor
1 review
Reviewed 1 week ago

I was leaving from Miami to Concepcion, bough my ticket from Miami to Santiago with layover in Bogota with Miles, and the flight from Miami to Bogota left the airport late and arrived late at Bogota, which made me lose my flight, and when arriving in Concepcion, the company stated that this was not their problem, and that I had...

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Domestic Economy Santiago - Concepcion

Review collected in partnership with Sky-tours

Helpful?
Thank Mariana P
Miami, Florida
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 3 November 2018

Our experience with low cost chilean airlines has been a disaster to say the least. Therefore, if you can always fly Latam while in Chile I would highly recomment you do so!

Domestic Economy Santiago - Punta Arenas
Review collected in partnership with Sky-tours

Helpful?
Thank model702
1 review
Reviewed 17 October 2018 via mobile

I thought I missed my flight, I called LAN to be put on the next flight and they said they will call me back in 48 hours but the flight was in 6 hours!!!!! Really?????? Then, my flight was delayed and they didn’t inform me of it in the hours I was with them on the phone...I could have made...

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International Economy Miami - Lima

Helpful?
Thank tarik a
Los Angeles, California
Level 4 Contributor
44 reviews
22 helpful votes
Reviewed 30 September 2018

Absolutely a perfect flight. Service was great, Very comfortable with great entertainment options for the long flight (5+ hours). Landing was incredibly soft. Staff were excellent. I wish all my flights (and i fly often) were this good.

South America Economy Bogota - Santiago
Review collected in partnership with Sky-tours

Helpful?
1 Thank John E
Zurich, Switzerland
Level 4 Contributor
24 reviews
11 helpful votes
Reviewed 29 August 2018

everything just good, we had a nice fly, punctual departure and landing, we had a very good flight and would recommend Latam.

Domestic Economy Leticia - Bogota
Review collected in partnership with Sky-tours

Helpful?
1 Thank DonMarco1
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 23 August 2018

I highly recommend sky tours, they provided me with all the information and help as fast as possible. I tend not to trust agency online companies for fear of being scanned or something, but Sky tours give all the trust possible by having a live chat to help customers.

South America Economy Sao Paulo - Lima
Review collected in partnership with Sky-tours

Helpful?
Thank Alicia C
Staunton
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed 9 July 2018 via mobile

I will never book through Lantam airline again. I would honestly rather take the bus to Cusco. This airline is a joke. They lost our bags for two days and somehow separated the two bags and we had to go twice (and pay to park) to pick up the bags they lost!!! We had an emergency and needed to leave...

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Domestic Premium Economy Lima - Cusco

Helpful?
4 Thank joshuat5
Charlotte, North Carolina
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 20 May 2018

They service provided by the airline agents was great and the check-in process was seemless. I would highly recommend the airline.

South America Economy Foz do Iguacu - Lima
Review collected in partnership with Sky-tours

Helpful?
2 Thank moniqueboo
2 reviews
1 helpful vote
Reviewed 15 May 2018

basic low budget airline. Staff very nice and helpful while check in even i don't speak spanish. no trouble at all.

Domestic Economy Leticia - Bogota
Review collected in partnership with Sky-tours

Helpful?
1 Thank fabian854
Belo Horizonte, MG
Level 6 Contributor
140 reviews
121 helpful votes
Reviewed 4 February 2018 via mobile

I have been flying with TAM/LATAM for more than 10 years and I used to be quite a loyal customer, but my past experiences haven’t been nice at all. Besides this flight specifically, only last year I flew Latam business from São Paulo to Miami, Bogota, New York, Santiago and London, but honestly, just to be disappointed in all flights....

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International Business Class Santiago - Melbourne

Helpful?
8 Thank Rgreficce
See travel tips for airlines
“on line check in 48 hrs ahead of your flight”
B7347BUjohns, 17 Nov 2017 | Read review
“Buy the upgrade, better to spend $ rather than inconvience”
Pepperjackm, 18 Mar 2017 | Read review
“Pick another airline if travelling to Brazil, otherwise (Chile, Peru) have fun!”
457feliper, 23 Dec 2016 | Read review
“If there are 2 of you book seats on the outside sides of the cabin”
270lyndan, 23 Aug 2016 | Read review
“The lineups can be quite slow, esp at Lima, so allow plenty of check-in time”
Travels-with-KK, 7 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LAN Airlines (now LATAM Airlines)
Based in Santiago, Chile, LAN Airlines (LA) is also the country's flag carrier and one of South America's largest airlines. A member of the oneworld alliance, LAN flies to more than 65 destinations. These include about 15 domestic destinations, as well as points in South America, North America, the Caribbean, Europe and Oceania. LAN's fleet of planes features both one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. The airline's primary hub is based at Santiago's Comodoro Arturo Merino Benítez International Airport (SCL). Subsidiaries include LAN Perú, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Express.
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