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LAN Airlines (now LATAM Airlines) (Now LATAM Airlines)


3,266 Reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile +56-600-526-2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,266 Reviews from our TripAdvisor Community

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3,266 reviews from our community

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Showing 259: English reviews
Belo Horizonte, MG
Level 6 Contributor
136 reviews
112 helpful votes
Reviewed 3 weeks ago via mobile

I have been flying with TAM/LATAM for more than 10 years and I used to be quite a loyal customer, but my past experiences haven’t been nice at all. Besides this flight specifically, only last year I flew Latam business from São Paulo to Miami, Bogota, New York, Santiago and London, but honestly, just to be disappointed in all flights....

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International Business Class Santiago - Melbourne

Helpful?
3 Thank Rgreficce
1 review
Reviewed 3 weeks ago

Left on schedule. Smooth flight. Felt safe. Friendly and professional.Did not wait long for luggage.

Domestic Economy Buenos Aires - Ushuaia
Review collected in partnership with Sky-tours

Helpful?
Thank berenicep564
Level 5 Contributor
43 reviews
25 helpful votes
Reviewed 20 December 2017 via mobile

My review is based on the service I got after my bag where missing for almost 3 days. For those of you who want the short version: LATAM can t give any information when bags are being dropped are your place when they locate those. That means:I had to stay the hole day and evening and night in my appartement...

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International Premium Economy Stockholm - Santiago

Helpful?
4 Thank Naiti d
Ciudad de Buenos Aires
Level 4 Contributor
34 reviews
4 helpful votes
Reviewed 3 December 2017

Excellent service. Entretainment onboard also good. Good duty free variety. Food was good. Delicious crackers.

International Economy Bogota - Cancun
Review collected in partnership with Sky-tours

Helpful?
Thank ltesor
Redondo Beach, California
Level 5 Contributor
55 reviews
21 helpful votes
Reviewed 17 November 2017

We flew a total of 6 flights on our trip to south America, all on LAN or LATAN. I like the service and planes were newish Seats were average but not too close together in coach. Food was basic, but free beer/vine on international flights. I like the schedule from/to LAX overnight flights to Peru or Chile, regional flights. This...

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International Economy Los Angeles - Montevideo

Helpful?
Thank John S
Kitchener
2 reviews
6 helpful votes
Reviewed 27 July 2017

I booked this flight throush Sky tours and some how latam changed the flight time from 1 pm to 9am that morning. Latam says they notified sky tours, and sky tours says they did not get notified. What that mean for me was sitting at the airoport for 9 + hours and losing a day with my family

South America Economy Quito - Santiago
Review collected in partnership with Sky-tours

Helpful?
3 Thank angelinanoc
London, United Kingdom
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 27 June 2017

Great flight! Comfortable seats, great selection of films etc., best plane food I've ever had and the staff were very friendly! I recommend them!!

South America Economy Buenos Aires - Lima
Review collected in partnership with Sky-tours

Helpful?
1 Thank RCropper
Cali, Colombia
1 review
4 helpful votes
Reviewed 22 June 2017

The three flights were pretty good and the food was great, but there was a problem with my bag and Iberia was unable to retrieve it from Latam to send it to the final destination. It's been 3 days and no one responds my demands, saying its the other airline or the airport's fault. The bag is in Madrid still...

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International Economy Cali - Madrid

Review collected in partnership with Sky-tours

Helpful?
4 Thank santiagon11
Helsinki, Finland
1 review
2 helpful votes
Reviewed 22 May 2017

Only negative thing was having to collect checked in bag at Lima just to check it back in again even if the airline was the same. Oh, and short legroom. Other than that the flight was smooth and the service good.

South America Economy Quito - Cusco
Review collected in partnership with Sky-tours

Helpful?
2 Thank hannajii
Texas
Level 6 Contributor
560 reviews
86 helpful votes
Reviewed 19 March 2017

Bid on and got upgrade to Premium economy, so no hassle about 3rd bag, weight of other two bags, towel, drink, lunch, it was a cold lunch but good, and the wine was ok.

South America Premium Economy Montevideo - Santiago
Helpful?
2 Thank Pepperjackm
See travel tips for airlines
“on line check in 48 hrs ahead of your flight”
B7347BUjohns, 17 Nov 2017 | Read review
“Buy the upgrade, better to spend $ rather than inconvience”
Pepperjackm, 18 Mar 2017 | Read review
“Pick another airline if travelling to Brazil, otherwise (Chile, Peru) have fun!”
457feliper, 23 Dec 2016 | Read review
“If there are 2 of you book seats on the outside sides of the cabin”
270lyndan, 23 Aug 2016 | Read review
“The lineups can be quite slow, esp at Lima, so allow plenty of check-in time”
Travels-with-KK, 7 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LAN Airlines (now LATAM Airlines)
Based in Santiago, Chile, LAN Airlines (LA) is also the country's flag carrier and one of South America's largest airlines. A member of the oneworld alliance, LAN flies to more than 65 destinations. These include about 15 domestic destinations, as well as points in South America, North America, the Caribbean, Europe and Oceania. LAN's fleet of planes features both one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. The airline's primary hub is based at Santiago's Comodoro Arturo Merino Benítez International Airport (SCL). Subsidiaries include LAN Perú, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Express.
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