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Korean Air


3,774 reviews
Headquarters: Korean Air Operations Center 1370 Gonghang-Dong, Seoul 157712 South Korea 011 82 1588-2001 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,774 Reviews from our TripAdvisor Community

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3,774 reviews from our community

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Showing 2,193: English reviews
Seattle
Level 4 Contributor
36 reviews
22 helpful votes
Reviewed yesterday
NEW

Great flight! The initial leg was operated by Delta on a Boeing 767 as a partner flying into Incheon International. We transferred to Korean Air flying from Incheon to Cebu, Philippines on a Airbus A330. All I can say is in all the years traveling, this had to be one of the best, most memorable flights. The cabins on the...

Date of travel: November 2018
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International Economy Seattle - Cebu Island

Helpful?
Thank oregon64
Level 2 Contributor
8 reviews
Reviewed 2 days ago
NEW
via mobile

The service was fine during my flights, but the seats were unbearably uncomfortable. I even had a seat by an exit with unlimited leg room, but the long flights between the US and Korea left me so sore, I had to take an extra day off from work, just to recover.

Date of travel: November 2018
International Economy Manila - San Francisco
Helpful?
Thank Hamron1775
Washington DC, District of Columbia
Level 6 Contributor
104 reviews
27 helpful votes
Reviewed 2 days ago
NEW

The new Prestige (i.e. Business) suites on the B777-300ER are hard to beat on long haul. They offer lots of privacy and personal space, and a very large screen for entertainment. While food options with Korean Air can feel repetitive, and some of the IT systems need an update, as usual with Asian airlines customer service is spot on, and...

Date of travel: December 2018
More 
International Business Class Seoul - Washington DC

Helpful?
Thank MarkamBey
Boston, Massachusetts
Level 5 Contributor
49 reviews
39 helpful votes
Reviewed 2 days ago
NEW

Excellent flight! On-time, fast check-in, boarding, and deplaning, great service, great entertainment, better food, clean plane, excellent overall comfort on the plane. Great value for the money.

Date of travel: November 2018
North Asia Economy Taipei - Seoul
Helpful?
Thank zippy2005
Shanghai, China
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Korean Air is good. I am not talking about the airline. But I was in the Mei-Yuan business lounge of China Airline in terminal 2. It is just renovated in 2018. This lounge used to be for high class card members. Then took out all balcony for general guests. How about if you see the cockroach on the buffet table?...

Date of travel: December 2018
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North Asia Business Class Taipei - Seoul

Helpful?
Thank Worldtravel-Derek
Shanghai, China
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed 2 days ago
NEW

It is nice airline with very good service between Seoul and Shanghai. There are couple airlines between Shanghai Hongqiao and Seoul Gimpo airport, I personally prefer Korean Air. Part reason is because membership of Skyteam, other consideration is it is better than China Eastern and less passengers. 777-200 with 7 seats a row for business class is not that comfortable...

Date of travel: December 2018
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North Asia Business Class Seoul - Shanghai

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Thank Worldtravel-Derek
Level 4 Contributor
11 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

Nice airline lounge in Narita. Clean and professional. If you have time stop by before your flight. They have a self serve beer machine, snacks and drinks. Access through Priority Pass. Get here early though as by 3:30pm the lounge is at capacity and no longer accepting anyone beside KAL bossiness and first class passengers. Long line outside of the...

Date of travel: December 2018
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International Economy Tokyo - Detroit

Helpful?
Thank christopherbC6734BQ
Toronto, Canada
Level 3 Contributor
10 reviews
6 helpful votes
Reviewed 3 days ago
NEW

We had a three hour stopover in Seoul and throughout the journey the airline was on time for the flight schedule. The flights were comfortable. The legroom was much more comfortable than AirCanada international flights. The temperature in the cabin was kept more moderate than usual flights I’ve taken to Asia, Europe or Africa. The food in Economy was the...

Date of travel: December 2018
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International Economy Toronto - Manila

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Thank canadianbeaver2018
1 review
Reviewed 3 days ago
NEW
via mobile

Korean airlines is a nice experience and recommend airlines for seoul. I feel its nice facilities in economy class .airline have nice menu for economy class travle ...nice support provided by airline staff .

Date of travel: December 2018
North Asia Economy Bangkok - Seoul
Helpful?
Thank kritesh t
Florence, Italy
Level 6 Contributor
158 reviews
44 helpful votes
Reviewed 4 days ago
NEW

Nothing to say, not excellent but average and smiling service during the flight. Excellent before departure. Poor offer in Italian language on In-flight entertainment. Not bad the food. Good rate for direct flight.

Date of travel: November 2018
International Economy Rome - Seoul
Helpful?
Thank KNOB80
See travel tips for airlines
“A380 is comfortable. More rooms but food is too simple for business class.”
Worldtravel-Derek, 14 Dec 2018 | Read review
“Bring your own toiletry kit when flying economy on a red eye flight”
diorell, 12 Dec 2018 | Read review
“Bring a toothbrush and towel. You can shower for free in Incheon.”
ramont945, 12 Dec 2018 | Read review
“Don't hesitate to ask for service. It comes almost immediately.”
O1090YYpaulinel, 9 Dec 2018 | Read review
“Fly another airline, even regional airline be better”
W9195XDjohnf, 9 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Korean Air
As the flag carrier of South Korean, Korean Air (KE) is the country's largest airline. Based in Seoul, the airline flies non-stop to 20 domestic destinations and about 100 international destinations across Asia, Australia, Africa, Europe, North America and South America. The airline, which is part of the SkyTeam alliance, also has codeshare agreements with about 40 airlines. Its fleet consists of planes with two-cabin (Prestige Class, which is its version of Business Class, and Economy Class) and three-cabin (First Class, Prestige Class and Economy Class) configurations. Korean Air has hubs at Seoul Gimpo International Airport (GMP) and Seoul Incheon International Airport (ICN).

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