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KLM Royal Dutch Airlines

Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP

Overview

3.53.5 of 5 bubbles34,580 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom3.5 of 5 bubbles
Seat comfort3.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.5 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service4.0 of 5 bubbles
Value for money3.5 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding4.0 of 5 bubbles
Food and beverage3.5 of 5 bubbles
About KLM Royal Dutch Airlines
Airline Alliance
SkyTeam

Airline Summary

The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.
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34,580Reviews
7,141Photos
100Tips
3.5
34,580
Excellent
13,437
Very good
10,208
Average
3,659
Poor
1,855
Terrible
5,423

Popular mentions


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Nina E
1 contribution
1.0 of 5 bubbles
Can’t trust
Amsterdam - BarcelonaEurope
Extremely rude staff. Wouldn’t want to listen and forced me to check in my hand luggage while others was allowed to board their hand luggage.
Date of travel: February 2025
Written 17 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Christian G
Copenhagen, Denmark
278 contributions
1.0 of 5 bubbles
Late, lazy and lousy
Amsterdam - Hong KongInternational
KLM were 2,5 hours late to Hong Kong so we missed connecting flight - No refund or help offered. On the way home from Hong Kong, KLM refused to take us on our plane to Copenhagen from Amsterdam. One hour before departure they refused re-booking - so we had to wait four hours in Amsterdam. Service on board the flights are full of attitude and lazy service. The seat was broken from Hong Kong to Amsterdam.
Date of travel: February 2025
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
2.0 of 5 bubbles
Food and Beverage
Written 16 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Thomas H
1 contribution
1.0 of 5 bubbles
Holiday Horror
Bristol - AmsterdamEurope
Flight got cancelled right before departure and ruined my holiday. We had a connecting flight to Milan and then a coach after all of this ruined as this flight cancelled. They didn’t even tell us why it was cancelled horrible airline avoid at all costs
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 14 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cevik
Genk, Belgium
1 contribution
1.0 of 5 bubbles
reaching Brussels. As a result, we missed our connection to Tampa.
Brussels - TampaInternational
I’ve never seen such an absurdly incompetent airline in my life. We booked tickets for our Brussels - Amsterdam - Tampa flight, and it was delayed by an hour and a half before even reaching Brussels. As a result, we missed our connection to Tampa. After endless discussions, they finally rerouted us through New York. We rushed to catch the New York flight, and they assured us that our luggage would be sent. Guess what? The luggage never arrived. We were stranded in New York for two days without our belongings. And now, as I write this on our return flight from Amsterdam to Brussels, we’ve been stuck on the plane for half an hour before takeoff. Out of the four flights we took with this airline, two were delayed. This company is a complete disaster. Their system is a mess, their service is awful, and they treat passengers like cattle. I sincerely hope I never have to fly with them again.
Date of travel: February 2025
Written 14 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Antoni B
2 contributions
1.0 of 5 bubbles
Terrible experience
Amsterdam - DublinEurope
This flight was an absolute disaster and a nightmare. First the TSA guy took our boarding passes and didn’t give them back, then our flight got delayed. At the boarding the lady told me and my mother that we weren’t together (I am 14yo).The lady changed our seats and we were put at the emergency exit seat so if we crash we are the first to die. The crew was very unpleasant and I will never fly with KLM again ! 😡😡😡😡
Date of travel: February 2025
Written 13 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Christian G
Copenhagen, Denmark
278 contributions
1.0 of 5 bubbles
do not use KLM
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Moscowtony
Bristol, United Kingdom
22 contributions
1.0 of 5 bubbles
Book with another carrier.
Read full review

Getaway16574929574
14 contributions
1.0 of 5 bubbles
DO NOT FLY KLM - JUST DONT. Poor Service, Zero Value for Money, Mediocrity at its highest, Unprofessionalism, filthy & Dirty Cabins/flights.
Read full review

Marty A
1 contribution
1.0 of 5 bubbles
Don’t fly with KLM unless it is your last resort
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