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KLM Royal Dutch Airlines


21,650 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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21,650 Reviews from our TripAdvisor Community

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21,650 reviews from our community

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Showing 10,327: English reviews
Redcar, United Kingdom
Level 1 Contributor
4 reviews
Reviewed today
NEW

Paid extra for Economy Comfort - well worth doing this. Friendly, helpful cabin crew, nice evening meal, breakfast the usual scrambled egg with sausage (not my favourite) and plenty of liquids as needed. Good entertainment though my travelling companion was unlucky as her earphones failed - bad connection. Flights were on time.I can recommend this Airline. I always try to...

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International Economy Amsterdam - Mexico City

Helpful?
Thank jennioxlee
Amsterdam, The Netherlands
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed today
NEW
via mobile

Their customer service via phone and social media is terrible. They propose meals without meat that then end up having meat e.g. They lost my luggage for the 4th time this year, now even on a direct flight while I was at the airport 2,5 hours before departure.

International Business Class Amsterdam - Denpasar
Helpful?
Thank janjansen1010
Cardiff, United Kingdom
Level 3 Contributor
17 reviews
4 helpful votes
Reviewed today
NEW

Although I had to fly via Schiphol, and then to Seattle, concluding my trip in Vancouver, I had good service, and found staff to be helpful and accommodating......

International Economy Cardiff - Vancouver
Helpful?
Thank Jillford299
Level 6 Contributor
300 reviews
187 helpful votes
Reviewed today
NEW
via mobile

Flight left Amsterdam on time and was a brief 2 hours to Budapest. Plane was clean and staff professional and friendly. Chose to pay more for KLM and would di it again. We have often flown this reputable airline and would repeat again. Excellent experience.

Europe Economy Amsterdam - Budapest
Helpful?
Thank 187suzannev
Wicklow, Ireland
Level 5 Contributor
79 reviews
35 helpful votes
Reviewed today
NEW

Very relaxing trip from Oslo - Amsderdam - Dublin, returning from a business trip, nice on board snack and drinks, very professional stewards and always on time.

Europe Economy Oslo - Dublin
Helpful?
Thank Tony M
Perth, Australia
Level 4 Contributor
35 reviews
33 helpful votes
Reviewed today
NEW

Booked business class for a short hop from Singapore to Bali on the Boeing 777. KLM check in 4 ½ hours before the flight which was handy as we had to check out of the hotel and had business class lounge. Well presented cabin with plenty of room and very comfortable seats. The service from cabin crew was fantastic they...

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Asia Business Class Singapore - Denpasar

Helpful?
Thank Ivebeenobalitoo
New Delhi, India
Level 6 Contributor
42 reviews
6 helpful votes
Reviewed yesterday
NEW

It was a new Boing 777 Dream liner on this important sector of SFO ....The flight was smooth and the crew was professional as well as courteous ...however , its not as good as what you get as an economy passenger in Air Bus 380 of Emirates :) Food and drinks were ordinary and nothing to write about .

International Economy Amsterdam - San Francisco
Helpful?
Thank 89shivb
Miami Shores, Florida
Level 6 Contributor
164 reviews
51 helpful votes
Reviewed yesterday
NEW

The flight crew were all very polite and sweet. The aircraft was B777-200. It was the newest interior so the cabin appear clean and pleasant. The cabin was kept at a warm temperature and no individual vents per seat, so dress comfortably. The seat comfort was average in comparison to most major airlines, the seat space was on the smaller...

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International Economy Dubai - Amsterdam

Helpful?
Thank flipper0211
Toronto, Canada
2 reviews
Reviewed yesterday
NEW

While there are only two classes "economy" and "business". Anyone who flew economy and gave a good review is likely in a 10% minority. The first 10 rows of economy are equivalent to premium economy - but on a decapitated old plane with terrible screens. The rest of economy class is absurdly small seats where you do not have the...

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International Economy Toronto - Amsterdam

Helpful?
Thank blue_cheese_candy
Nuremberg, Germany
Level 6 Contributor
995 reviews
335 helpful votes
Reviewed yesterday
NEW
via mobile

A flight. Funny one since you leave at the same time that you arrive and pretty much just takes a toll on your sleep. Service in Portland was fast, Uber available at arrival and free WiFi too.

International Economy Amsterdam - Portland
Helpful?
Thank DonCesar
See travel tips for airlines
“Just book with them - give it a try!”
Jillford299, 14 Nov 2018 | Read review
“Pay the extra and have a great flight”
Ivebeenobalitoo, 14 Nov 2018 | Read review
“Try to book the free seats in zone 4 ...last cabin to stay away from crying Infants / children, especially , in a long haul flight”
89shivb, 13 Nov 2018 | Read review
“The check-in counter, baggage drop-off and gate agents are operated by third party services, so don't expect KLM friendly staff.”
flipper0211, 13 Nov 2018 | Read review
“Don't book it, unless you want to play Russian roulette with your seat class”
blue_cheese_candy, 13 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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