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KLM Royal Dutch Airlines


4 of 5 stars
4,560 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1979
    Excellent
  • 1674
    Very good
  • 571
    Average
  • 192
    Poor
  • 144
    Terrible
staff friendly and helpful

second time flown with this airport through Amsterdam airport both times lost our luggage for a... read more

4 of 5 starsReviewed 5 days ago
AshingtonWilliam
,
ashington
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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4,560 Reviews from our TripAdvisor Community

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4,560 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
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English first
Marske-by-the-Sea, United Kingdom
Level Contributor
3 reviews
2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

In August of this year KLM have introduced a 1.8% surcharge on the booking of their flights. So the more you have to pay for your flight the more incremental profit they make. They also introduced a booking fee for seats. Not ones with extra leg room etc. Simply a seat. The price from Durham to Schiphol - £8.60. Schiphol...

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International Economy Middlesbrough - Cape Town Central

Helpful?
1 Thank Janet B
Level Contributor
12 reviews
1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Whenever I get KLM I know I am in safe hands, being one of the best flight companies in Europe. Really happy with everything about KLM. Multiple ways of getting your flight ticket. We also got some free food on the flight. Service is great too. I hope they keep it up.

Europe Economy Oslo - Amsterdam
Helpful?
Thank Eivind N
ashington
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

second time flown with this airport through Amsterdam airport both times lost our luggage for a day we we were lucky some people did not receive during whole of fortnights cruise someone said 8,000 cases went missing that Sunday

Europe Economy Newcastle upon Tyne - Bergen
Helpful?
Thank AshingtonWilliam
Cali, Colombia
Level Contributor
34 reviews
12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I highly recommend the KLM Royal Dutch Airlines. What excellent, royal service from check-in, to boarding the flight and during the flight. The airline staff was just so professional, polite, respectful and always kind and caring. The food was fantastic - well prepared and well served! When I traveled on KLM from Panama City to Amsterdam (return flight), one of...

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International Economy Johannesburg - Panama City

Helpful?
Thank Winsome66
Breda, The Netherlands
Level Contributor
64 reviews
6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

As far as one can 'enjoy' a 10-hour flight in economy class KLM flights are the ones to pick. The staff is always really friendly and the planes entertainment system is really good. Besides that I like the fact I can speak Dutch to the cabin crew.

International Economy Amsterdam - Havana
Helpful?
Thank JellevN
Vaxjo, Sweden
Level Contributor
82 reviews
38 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Always nice to fly the bluebird! service level is good and staff is friendly, prices are often competitive

International Economy Amsterdam - Curacao
Helpful?
Thank Jeannette V
Level Contributor
63 reviews
15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just great! I wasn't expecting such amazing service nor clean and comfortable planes but the Dutch have wowed me. It was the best internal flight I have ever taken so far. The seats were great although I didn't choose the extra leg space option, I love how you can choose whether to pay for additional bags or if you re...

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Europe Economy Prague - Amsterdam

Helpful?
Thank Issam K
Gothenburg, Sweden
Level Contributor
7 reviews
5 of 5 stars Reviewed 6 days ago NEW

Im frequent traveller by KLM for many years,and its my favorite so far. try to check the Airplane type to Fly on in the modern and fresh ones. Most of the time is very good service on board, sometimes the one of choice of food is finish and you have to eat what they have,not good. the other aspects is...

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International Economy Amsterdam - Rio de Janeiro

Helpful?
Thank Marcelo Y
Glasgow, United Kingdom
Level Contributor
284 reviews
88 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Our options for flying to Dordogne are fairly limited and the best option price and schedule wise was with KLM that involved a stopover in Amsterdam. The seats had been changed at check in and the indifferent klm check in staff, grubby blouse, ill fitting uniform advised that it could only be sorted at Schiphol. Part from that top quality...

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Europe Economy Glasgow - Toulouse

Helpful?
Thank Nicky S
Tokyo, Japan
Level Contributor
39 reviews
20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice comfortable ride. But I still don't understand the European company's thinking for using the same 3 seat configuration as economy class. What makes the seats Biz class is they block the middle seat giving an empty seat between passengers. No extra legroom or seat width. A meal was served for the 1.5 hour flight. The attendants were attentive and...

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Europe Business Class Milan - Amsterdam

Helpful?
Thank JeromeDZ
See travel tips for airlines
“Shop around before booking as the new surcharges do not reflect the "Actual" price”
 of 5 stars 127janetb, 25 Aug 2016 | Read review
“No need to pay for additional leg space and make sure to check in online.”
 of 5 stars 46issamk, 24 Aug 2016 | Read review
“be sure to choose your seats soon you can,more space its always welcome.”
 of 5 stars marceloy625, 23 Aug 2016 | Read review
“Go with another airline.”
 of 5 stars MJOHara, 23 Aug 2016 | Read review
“Daytime flights are always easier to recover from.”
 of 5 stars 543toma, 23 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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