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KLM Royal Dutch Airlines


4 of 5 bubbles
7,406 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,406 Reviews from our TripAdvisor Community

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7,406 reviews from our community

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Showing 3,215: English reviews
Level Contributor
25 reviews
10 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

I've flown with KLM many times, my employers paid, be assured that I wouldn't. The planes are pretty old, half the time, literally, the TV wasn't working and on a 7+ hour flight, it's nice to have. There is a huge media box under the seats on a 777-200, which was my usual plane, which took up 50% of the...

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International Economy Dubai - Birmingham

Helpful?
Thank Steve L
Mantsala, Finland
Level Contributor
27 reviews
6 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Online check in was simple, quick and very user friendly to use. KLM service was top quality again. But old aircraft, so the business seats could be better or updated. No IFE systems.

Europe Business Class Helsinki - Amsterdam
Helpful?
Thank ks6086
Barrow-in-Furness, United Kingdom
Level Contributor
35 reviews
13 helpful votes
1 of 5 bubbles Reviewed yesterday NEW via mobile

Traveling home from Schipol Airport yesterday I duly arrived 3 hours before departure as there was a lot of delays due to the weather the previous day. I checked in and unknown to me was placed on standby. I arrived at the departure gate with plenty of time to spare and after the boarding announcement was made ioined the line...

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Europe Economy Amsterdam - Manchester

Helpful?
Thank billybaird
Newcastle upon Tyne, England, United Kingdom
Level Contributor
132 reviews
71 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

The new business class seats on KLM are flat bed at last. We had gone off KLM because they did not go flat but now they do it is great. The flight had a 2-2-2 configuration giving most people an aisle. As it was an overnight and only 7.5 hours I did not eat anything but managed to get some...

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International Business Class Amsterdam - Dubai

Helpful?
Thank Ian D
Kuwait City, Kuwait
Level Contributor
95 reviews
17 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Flown return SVO - MAN via AMS in business. The ground service is ok, nothing outstanding if to compare to other large European air carriers. Had great expectations as heard a lot of positive from friends. In flight experience quite disappointing in both directions, particularly on legs between AMS and MAN. No in flight entertainment at all whatsoever, self entertainment...

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Europe Business Class Moscow - Manchester

Helpful?
Thank Alex C
Level Contributor
177 reviews
56 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

Flight was from Bergen to Heathrow via Amsterdam. Delayed from Bergen because of faulty air conditioning which was not fixed and eventually flew "lower" after returning to terminal to refuel. Just made connection in Amsterdam but our luggage did not make it. We then had some days of "confusion" and misleading information from the airline and their chain of couriers...

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Europe Economy Bergen - London

Helpful?
Thank Brianinsydney
Level Contributor
61 reviews
29 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

Bad treatment in the airport by KLM staff. never again this airline. It was good in the 80s but not now. in the plane chairs are not comfortable narrow spacing between chairs. bad food. even the staff in LA airport were bad as its contagious specifically for this airline. never again in my life.

International Economy Abu Dhabi - Los Angeles
Helpful?
Thank Ali A
Harrogate, United Kingdom
Level Contributor
614 reviews
224 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Have flown KLM a number of times over the years. This was an excellent flight helped by very little turbulence, but efficient cabin crew, food which was OK and a pilot who kept us informed of what was happening. Good efficient boarding.

International Economy Atlanta - Amsterdam
Helpful?
Thank Nigel H
Sola Municipality, Norway
Level Contributor
20 reviews
1 helpful vote
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

The service on board should have gotten five stars. Very friendly and service-minded stewardesses. They repratedly offer beverages, and they were friendly and smiling all through the 10 hour flight. The reason I'm giving the flight 4/5 is the cabin. It was old, no usb power outlet, and the lavatories were unpleasant. It really needs an upgrade.

International Economy Amsterdam - Houston
Helpful?
Thank Eileen H
Tyne and Wear, United Kingdom
Level Contributor
10 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

I'm a regular traveller between Newcastle and Munich. There are no direct flights and of the options available to me, flying with KLM via Amsterdam is always my preferred route. I've experienced fewer delays and find both ground staff and crew efficient and helpful.

Europe Economy Newcastle upon Tyne - Munich
Helpful?
Thank Annied2002
See travel tips for airlines
“Make KLM a last resort and prepare to be uncomfortable on their 777-200's. The 300 isn't much better.”
 of 5 bubbles stevelU427MH, 25 Feb 2017 | Read review
“stay away from this airline if flying from M.E., there are many airlines in this area that offer a lot more and appreciate thier customers.”
 of 5 bubbles 830nadimc, 23 Feb 2017 | Read review
“Check out their cabin bag policy before flying”
 of 5 bubbles MrMichaelCC, 23 Feb 2017 | Read review
“Check your seating assignment often because they don't notify you about changes.”
 of 5 bubbles snemeth, 19 Feb 2017 | Read review
“Make sure you go to the bathroom prior to boarding”
 of 5 bubbles PhillipS466, 17 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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