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KLM Royal Dutch Airlines


4 of 5 bubbles
6,648 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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6,648 Reviews from our TripAdvisor Community

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6,648 reviews from our community

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Showing 2,860: English reviews
Coventry, United Kingdom
1 review
1 of 5 bubbles Reviewed today NEW

Horrible service very rude personnel not sympathetic at all. Do not use this company if something goes wrong they will wash their hands completely.

Europe Economy Birmingham - Amsterdam
Helpful?
Thank maxcasu2016
Apeldoorn
Level Contributor
28 reviews
5 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

This aircraft had a new business class. I was very satisfied about the service as wel as the food and comfort.Entertainment system is great and easy to handle. I flew many other airlines, This KLM flight need to be in the top 10

International Business Class Shanghai - Amsterdam
Helpful?
Thank lo-vel69
Solihull, United Kingdom
Level Contributor
631 reviews
339 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

A good connection having flown from Birmingham to Amsterdam with two and a half hours between flights. Schipol Airport is easy to find your way round with excellent signing, mostly in English rather than Dutch. Good boarding procedure, comfortable seats (we paid more for extra leg-room so were seated by the emergency exit with a huge amount of leg-room). Very...

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International Economy Amsterdam - Doha

Helpful?
Thank wendyanddavid536
Solihull, United Kingdom
Level Contributor
631 reviews
339 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Excellent speedy check-in. Good boarding procedure. Comfortable seats (we paid a bit more for extra leg-room so got seats by the emergency exit with a huge amount of leg room). Friendly cabin staff. As it was a 6am flight and only about an hour duration, 'breakfast' was half a cheese sandwich and a biscuit - hardly worth bothering with.

Europe Economy Birmingham - Amsterdam
Helpful?
Thank wendyanddavid536
Louth, United Kingdom
Level Contributor
29 reviews
6 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Certainly value for money and I would do it again. Great staff and a nice flight. Not getting a 5 though because as with most airlines these days you have to pay extra for everything. Rubbish seats on the way and rubbish on the way back. Got the KLM app and it says book a seat free while you can,...

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Europe Economy Kirmington - Amsterdam

Helpful?
Thank chrisjlaw
Amsterdam, The Netherlands
Level Contributor
273 reviews
27 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

When I book specially KLM you expect to fly KLM and not something else. So when I found out that I flew with an other company and had to check in online on an other website I was not very happy. The service was friendly on board but the plane was very small and there was not enough space for...

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Europe Economy London - Amsterdam

Helpful?
Thank Frank v
Vancouver, Canada
Level Contributor
17 reviews
5 of 5 bubbles Reviewed 3 days ago NEW

I have flown this airline time and time again and they continue stand out to be the best! The food is always tasty, the staff always friendly and caring. Standout airline for sure!!

International Economy Vancouver - Amsterdam
Helpful?
Thank jodegeus
Voorschoten, The Netherlands
Level Contributor
40 reviews
13 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW

Here is my experience with KLM's customer service team over the last month (yes, month). Encounter #1: checking whether my flights on Czech Airways would count towards reaching "gold" status this year. Eventual answer "yes"! Except after the flight the answer changed to "no". To be fair they did accept responsibility for this and credit me two flights. Encounter #2:...

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Europe Economy Amsterdam - Budapest

Helpful?
Thank Dave A
Petaling Jaya
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 4 days ago NEW

The last time I flew this sector with KLM was when they were still offering the Jumbo. And now Triple 7 is being offered. So, its been awhile. I needn't have to worry. From check-in, to boarding, to take-off, to in flight, to landing, to de-plane. Everything is awesome (to borrow a cliché). The familiar feel of being made welcome...

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Southeast Asia Business Class Kuala Lumpur - Jakarta

Helpful?
Thank RuzalPetalingJaya
Vadum, Denmark
Level Contributor
113 reviews
25 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

As always with KLM the trip went without any issues. On time boarding, on time(actually early) arrival and no issues with hand luggage or anything else. Staff as gate and on the flight are always smiling and welcoming and seem very professional in their behavior. The small snack and beverage offered even on these short trips is a welcomed plus.

Europe Economy Aalborg - Basel
Helpful?
Thank Lasse K
See travel tips for airlines
“do not sit at the business class row in the middle of economy and business, secluded but noisy”
 of 5 bubbles lo-vel69, 5 Dec 2016 | Read review
“For the KUL-CGK-KUL/CGK-KUL-CGK sector, book early. Even with 777 daily offerings, it gets full very fast.”
 of 5 bubbles RuzalPetalingJaya, 2 Dec 2016 | Read review
“Make your check-in on line and print your boarding ticket, pay for extra leg room and reserve your seat.”
 of 5 bubbles glennrosser9, 1 Dec 2016 | Read review
“When already booking comfort seats for extra leg space, choose the first seats, there is the largest leg space.”
 of 5 bubbles JW_Dam, 1 Dec 2016 | Read review
“Its not worth paying for extras as you are almost on the same time as the speedy boarding option...”
 of 5 bubbles BodoBertinClaussen, 28 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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