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KLM Royal Dutch Airlines


11,775 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,775 Reviews from our TripAdvisor Community

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11,775 reviews from our community

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Showing 5,317: English reviews
Auckland Central, New Zealand
Level 4 Contributor
34 reviews
24 helpful votes
Reviewed yesterday
NEW

Flight was 3h30 late leaving AMS. Overhead lockers were over full. Meals were inedible. IFE was low IQ. No cabin service (even water) other than meal time. Arrived T1 gate with only 1h15 spare to 2nd airline connection. Met by airport (not KLM) staff who were clueless on how to make rapid connection (bags, check in etc) for T2 flight....

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International Economy Amsterdam - Shanghai

Helpful?
Thank Ganda_Jens
Cardiff, United Kingdom
Level 6 Contributor
121 reviews
36 helpful votes
Reviewed yesterday
NEW

Had the full journey from Canada to South Africa with KLM. Everything was on time and ran well, food was okay as with most airlines but the staff were excellent.

International Economy Calgary - Johannesburg
Helpful?
Thank David T
Brisbane, Australia
Level 4 Contributor
41 reviews
3 helpful votes
Reviewed yesterday
NEW

Good Flight for a couple of hours. No difference to any other short haul flight. It depart and arrived on time

Europe Economy Amsterdam - Nice
Helpful?
Thank Duminda_r
Silkeborg, Denmark
Level 4 Contributor
11 reviews
3 helpful votes
Reviewed yesterday
NEW

Off to a bad start, KLM mixed up our seating so that my wife and would not be seated together. Took almost 35 min for the cabin crew to fix this. They forgot to serve the take off drink to our side of the cabin and instead of serving the main course of food seat by seat the cabin crew...

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International Business Class Los Angeles - Amsterdam

Helpful?
Thank JSNielsen1969
Colombo, Sri Lanka
Level 6 Contributor
90 reviews
38 helpful votes
Reviewed yesterday
NEW

Honestly we were stop at the gate due to a transit visa issue (visa needed to transfer between two terminals in LHR which was not know to us and airline as excluded under their general terms didn't gave any clue of this). So we didn't fly in this flight and change the route to different airline to return to Sri...

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Europe Economy Amsterdam - London

Helpful?
1 Thank RanjanaPerera
Ingersoll, Canada
2 reviews
Reviewed yesterday
NEW

Flight attendants very friendly and attentive. The flight was only one hour in length but we had been given a cheese sandwich, cookie, water and a wonderful cup of tea.

Europe Economy Frankfurt - Amsterdam
Helpful?
Thank Dot12017
Johannesburg, South Africa
Level 5 Contributor
94 reviews
38 helpful votes
Reviewed 2 days ago
NEW

Adequate flight, what you would expect from economy. The service was ok and the flights were on time

International Economy Johannesburg - Amsterdam
Helpful?
Thank GundaJohannesburg
The Hague, The Netherlands
Level 6 Contributor
1,560 reviews
751 helpful votes
Reviewed 2 days ago
NEW

KLM offers a superb service to Kilimanjaro and on to Dar es Salaam for the mountaineering and safari addicts amongst us. One single flight number KL571 flies a little loop AMS->JRO->DAR->AMS. Only a few really big birds go to Kilimanjaro, KLM and Qatar Airways I believe. The tourists seated in a 777 somewhat overwhelm the visa-on-arrival service at Kilimanjaro so...

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International Business Class Amsterdam - Kilimanjaro National Park

Helpful?
Thank Hermes_NL
Belgium
Level 5 Contributor
65 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Once more I was impressed by the excellent customer care and customer service. Friendly and professional staff, top mark service and attention to details. Definitely recommended.

International Business Class Miami - Amsterdam
Helpful?
Thank Wouter J
Woonsocket, Rhode Island
Level 4 Contributor
20 reviews
18 helpful votes
Reviewed 2 days ago
NEW

As I stated in another review I booked a flight on KLM and ended up on Delta because of fine print, only noticed when getting my boarding pass. This is BS. So what happened on Delta, well you got typical Delta service. Two USB ports not charging properly, if at all on our three seat configuration. On flying to Europe...

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International Economy Boston - Amsterdam

Helpful?
Thank nickzchef
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See travel tips for airlines
“Take your own food on board as the only worthwhile items served on this flight are the bread rolls and bottled water.”
Ganda_Jens, 19 Sep 2017 | Read review
“Remember to make sure your seat selecting is the way you booked it.”
JSNielsen1969, 19 Sep 2017 | Read review
“Wonderful service”
Dot12017, 19 Sep 2017 | Read review
“the only direct flight available from Johannesburg to Amsterdam and back. Awkward departure and arrival times”
GundaJohannesburg, 18 Sep 2017 | Read review
“Check all your fine print as there is a lot of deception going on right now”
nickzchef, 18 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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