We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

KLM Royal Dutch Airlines

4 of 5 stars
1,760 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 813
  • 587
    Very good
  • 211
  • 80
  • 69

I have used KLM more than usual over the past few months to fly from Bristol to Singapore via... read more

4 of 5 starsReviewed 4 days ago
Newport, United Kingdom
Rating summary
  • 3.5 of 5 stars
    3.5 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.

1,760 Reviews from our TripAdvisor Community

Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.

1,760 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Manaus, AM
Level Contributor
99 reviews
54 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

They have a great service, but can be very very pricey! So I would only fly them again if there are bargains.

International Economy Curacao - Amsterdam
Thank AndreFranca
Winnipeg, Canada
Level Contributor
35 reviews
10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Love flying KLM! Always fly KLM to Africa as they have fantastic connections through Amsterdam. This time we flew through Amsterdam and Kigali to Kampala Uganda. Everything on time with friendly, happy service. Love the snacks they have available in the rear of the plane at all times during the flight. No cranky staff to be found here.

International Economy Calgary - Amsterdam
Thank JohnvanHoudt
Riverside, California
Level Contributor
931 reviews
267 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was a very long flight from Los Angeles to Amsterdam. We detarped at 1345 and arrived at 0900 the next day. Roughly 10 1/2 hours of flying time. We addressed by the Captain in person prior to departure. He explained the flight, the extra crew need and what to expect. His address was in Dutch and English. The flight...

International Economy Los Angeles - Amsterdam

Thank Chuck8700
Espoo, Finland
Level Contributor
95 reviews
24 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Have been flying several times with them, but trying to avoid as much as can. The first time i was flying KLM I missed connecting flight for which they blamed Bucharest ATC when i filed a complaint for having to rebook entire trip myself. All other times the crew was so-so, always been late never on schedule. Aircrafts are OK...

Europe Economy Bucharest - Amsterdam

Thank rekamano
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had never flowing before with KLM but they'll be the first airline I will look for in the future. From the friendly check-in staff to the cabin crew made my trip first class. Nothing on board was a hassle to them. Thank you for a brilliant trip both ways.

Europe Economy Dublin - Nice
Thank Michael C
Newport, United Kingdom
Level Contributor
296 reviews
152 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have used KLM more than usual over the past few months to fly from Bristol to Singapore via Amsterdam. Convenience (local airport and a timely connection) and cost were the main reasons for using this airline, and on each occasion they performed admirably. No dramas at check-in nor in Amsterdam where my connection time was 1 hour 5 minutes....

International Economy Blountville - Singapore

Thank Celtic_traveller165
Friedrichshafen, Germany
Level Contributor
16 reviews
1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

They have good service, we decided to pay a little extra for more comfortable seats and it did work, a little more leg room and right near the exit, I thought the price was too high, but I also understand that it's summer and that elevates prices. The stewardess were really nice and accommodating, so service was great!

International Economy Mexico City - Zurich
Thank izzynoir
Dewsbury, United Kingdom
Level Contributor
18 reviews
8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent service - food on both legs of the journey to and from Amsterdam. Flight attendants more than happy to help and one even remembered us from the outbound flight and asked how our trip had been!

Europe Economy Leeds - Amsterdam
Thank Charlie-faye
Nairobi, Kenya
Level Contributor
24 reviews
7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I take this route from New York to Nairobi just about every 6 to 8 weeks and I just love this airline. This is the only airline that I will actually eat a meal on. The food is really very good, and on long flights you get a sweet ice-cream surprise. For aggressive travelers don't expect KLM to let you...

International Economy New York City - Nairobi

Thank Robyn G
Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

We vlogen met een groep van Kras en boekten een Comfort class en dat was heerlijk op de heenweg we zaten met z'n tweeen naast elkaar. Dat is best leuk en daar hebben we dan ook wel wat extra geld voor over . Hoewel er ook mensen met z,n tweeen zaten die niets hadden bijbetaald.Maar op de terugweg was het...

International Economy Amsterdam - Vancouver

Thank thmulder
See travel tips for airlines
“Pay for the economy comfort seat on a long flight.”
 of 5 stars Chuck8700, 27 Jul 2016 | Read review
“KLM flights have very tight seats. Upgrade if possible.”
 of 5 stars RobynGianni, 25 Jul 2016 | Read review
“Flying to Europe, do pack light. We over packed!”
 of 5 stars 248peggyt, 25 Jul 2016 | Read review
“Try to avoid talking to cabin crew, they will give you attitude for every little thing asked.”
 of 5 stars 135alexp, 25 Jul 2016 | Read review
“No Comment”
 of 5 stars BrianB321, 24 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

269 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (269)
Food and Drink (72)
Airline Lounge (8)
Onboard Feature (14)
Airport (50)
View from Window (46)
Cabin (27)
Seat (21)
Other (31)