We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

KLM Royal Dutch Airlines

4 of 5 bubbles
6,235 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 2725
  • 2260
    Very good
  • 755
  • 275
  • 220
Short flight

Took a short flight with my husband to Amsterdam. The crew were all very nice and the snack we had... read more

4 of 5 bubblesReviewed today
Rating summary
  • 4 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.

6,235 Reviews from our TripAdvisor Community

Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.

6,235 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Level Contributor
232 reviews
115 helpful votes
4 of 5 bubbles Reviewed today NEW

Took a short flight with my husband to Amsterdam. The crew were all very nice and the snack we had was fine too. Flight was very short but overall we were impressed.

Europe Economy Manchester - Amsterdam
Thank Lancs7
Bristol UK
Level Contributor
82 reviews
124 helpful votes
4 of 5 bubbles Reviewed today NEW

I wish all flights were like this. Great service, no hassles, barely any queuing. In flight snack and drink was served promptly (only a 55min flight), enough legroom and comfortable seats. Would use again

Europe Economy Bristol - Amsterdam
Thank BugPowderDust
Ancona, Italy
2 reviews
5 of 5 bubbles Reviewed yesterday NEW

nice fly nice staff a simple but good snack with inespected wine , Hostess really disposable foe every need

Europe Economy Bologna - Amsterdam
Thank X8435RWdanieles
Belo Horizonte, MG
Level Contributor
38 reviews
5 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

At the beginning, I thought It'd be a nice flight due to its longevity in Brazil's market, and the fare was quite cheap for a 12hs flight. I booked the flight in Aug to fly in Dec. Then in Nov, KLM potsponed the flight back to Brazil in 1 day. No problem as I was at my nice's house in...

International Economy Rio de Janeiro - Amsterdam

Thank Thgsr
Washington DC, District of Columbia
Level Contributor
106 reviews
32 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

5.5 hours flight delay. We were scheduled to fly KLM # 0597 on Oct 7 from AMS to CPT. We experienced 3 major problems that made this flight a very distressing experience and caused us a major disruption in our trip. 1. When arriving at the Schiphol airport 3 hour prior to scheduled departure we were told that we are...

International Business Class Amsterdam - Cape Town Central

Thank DCtraveller41
Calgary, Canada
Level Contributor
10 reviews
5 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

It's been years since I've flown with KLM. Now that I have (after a 28 year gap) I will have a hard time booking on a different airline on future European trips. Airline seats are airline seats, especially in economy class. There really isn't anything good to say about being stuck in one for over 8 hours. The difference between...

International Economy Amsterdam - Calgary

Thank Carol N
Maidstone, United Kingdom
Level Contributor
82 reviews
20 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I have flown KLM many times and it is my favourite airline. I have always found staff friendly. Seats are comfortable and in business class the new fully flat bed is very good.

International Business Class Mexico City - London
Thank Berty V
Kuala Lumpur, Malaysia
Level Contributor
26 reviews
4 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

We started our journey with 812(777-200) from KL to Amsterdam and spend two nights there then continue with 621 to Atlanta. Easy check in KUL and friendly use self service kiosk check in in Schiphol Airport. Moslem food served accordingly as ordered. Cabin crews are polite and professional . Careful with in flight entertainment as some movies are not suitable...

International Economy Kuala Lumpur - Atlanta

Thank NoraRuslan
Bucharest, Romania
Level Contributor
6 reviews
5 of 5 bubbles Reviewed yesterday NEW

This was my first flight ever. I've enjoyed the kindness of the flight attendants. The seat was very comfortable helping me to enjoy my flight.

Europe Business Class Bucharest - Amsterdam
Thank Fleurechic
Ebeltoft, Denmark
Level Contributor
48 reviews
19 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

I found documentation that showed I send in damage report on my suitcase 2 hours after landing and got a reply that they held on to it being too late and they would not answer any more correspondance from me. Thats high level service (irony may occur). Destroyed two suitcases and treats me like I've never seen anything like it....

Europe Economy Edinburgh - Aalborg

Thank Carsten B J
See travel tips for airlines
“Avoid the back seats on 777 planes.”
 of 5 bubbles Thgsr, 25 Oct 2016 | Read review
“Read the menu, if you have any allergies or dislikes regarding food inform the Airline.”
 of 5 bubbles 447SandraM, 24 Oct 2016 | Read review
“Only take cabin bags if possible... they cant lose them !”
 of 5 bubbles ChrisnViv, 23 Oct 2016 | Read review
“On European flights do not book business class!!!”
 of 5 bubbles jackthecatpopsy, 23 Oct 2016 | Read review
“You won't be sorry flying with KLM”
 of 5 bubbles bilasi, 22 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

715 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (715)
Airport (118)
View from Window (118)
Food and Drink (146)
Onboard Feature (46)
Seat (45)
Cabin (54)
Airline Lounge (22)
Other (166)