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Kenya Airways


1,324 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya +254-20-327-4747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,324 Reviews from our TripAdvisor Community

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1,324 reviews from our community

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Showing 1,023: English reviews
Manchester, United Kingdom
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed yesterday
NEW

Whilst taxiing to the runway, the engine developed a fault which led to our being sat in the plane for 2 hours whilst it was fixed. During this time, we were given a small cup of water to drink. When we finally took off, breakfast was served - a poached egg with potatoes and some beans. And that was it...

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International Economy Mombasa - Mumbai

Helpful?
Thank gapkenyagayle
Nairobi, Kenya
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW

Kenya Airways is one interesting Airline. I may be a little bit biased towards this airline I like it despite some little shortcomings I will share this shortly, Checking in online was a-okay straightforward, boarding pass ready and flight departure on time, the crew efficient. This is Kenya Airways, this is one of the early morning flights and breakfast is...

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Africa Economy Nairobi - Cape Town Central

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Thank xabrahamali
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

After nearly one year later, I am still awaiting adequate treatment from Kenya Airways to satisfy me and make amends for shoddy service. Final straw is Mary who has just contacted me. She is the first person in a senior position to attend to me after requesting such assistance several times. I've had to explain my situation several times to...

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International Economy Dubai - Johannesburg

Helpful?
Thank Bibi K
Kampala, Uganda
Level 6 Contributor
473 reviews
300 helpful votes
Reviewed 2 days ago
NEW

As I always do I watch for the opening time of the online check in and then change my seat to a more preferred location. This worked well for the CPT NBO sector but that is where it ended. I could not check in for my onward flight KQ8520 NBO EBB and eventually gave up frustrated that I had to...

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Africa Economy Cape Town Central - Entebbe

Helpful?
Thank Safariafficionado
Kampala, Uganda
Level 6 Contributor
473 reviews
300 helpful votes
Reviewed 2 days ago
NEW

Let me start by qualifying the 'average' for seats, legroom and inflight entertainment. This is entirely due to TripAdvisor's continued apathy and inaction to introduce a 'Good' column as an in between of average and very good ... Were there a 'Good' column to tick, I would ... all else was average though ... As always I started my trip...

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Africa Economy Entebbe - Cape Town Central

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Thank Safariafficionado
Worcester
Level 6 Contributor
557 reviews
991 helpful votes
Reviewed 2 days ago
NEW

The first leg of trip to Nairobi was on Embraer 190 which like flight out had more comfortable seats and leg room that the long haul leg to follow. This flight left early. Flight from Nairobi was delayed for a couple of hours because of "technical problems" but they did keep us informed. Again it was a Dreamliner. Service good...

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International Economy Kilimanjaro National Park - London

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1 Thank WorcesterMoray
Level 4 Contributor
26 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

I have flown Kenya airways a number of times both in country and overseas and my general feeling is satisfactory. They may not be the best flights I have ever been on but they do their best to satisfy their customers. Their in country rates when you book in advance are very fair, their seats are comfortable enough, their staff...

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Domestic Economy Nairobi - Mombasa

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1 Thank Cynthia A
Shanghai, China
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 5 days ago
NEW
via mobile

My wife and I flew from Mombasa to Nairobi in Economy. The flight was ahead of scheduled time and comfortable, with pleasant staff, in a nice regional aircraft. We stayed 3 hours in the Nairobi airport Skyteam Lounge which was much better than expected and had a lot of rooms, breakfast and drinks available. The lady looking after my wife...

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International Business Class Mombasa - London

Helpful?
Thank BeechBaron55
Level 5 Contributor
89 reviews
19 helpful votes
Reviewed 6 days ago
NEW

My friend and I flew with Kenya Airways from London Heathrow to Entebbe via Nairobi. It was our first time flying with them, and the leg room and value for the flight is what sold it to us. On the day of the flight we received a text at 2am telling us our flight had changed to 11:30am - it...

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International Economy London - Entebbe

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Thank Tej_Chau
Level 3 Contributor
13 reviews
7 helpful votes
Reviewed 1 week ago

The boarding experience in Nairobi is not so pleasant as the staging area where all the passengers gather before boarding is not well lit as well as pretty suffocating. However the plane is good, the seats are quite OK for a person like me. Despite of my 6 feet height the leg room is OK. The air crews are very...

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International Economy Nairobi - Mumbai

Helpful?
Thank Suman Sankar G
See travel tips for airlines
“After this experience, definitely a massive NO NO for using a code shared flight on Jambojet”
Safariafficionado, 17 Jun 2018 | Read review
“Ahem ... this leaves me search for an appropriate answer ...”
Safariafficionado, 17 Jun 2018 | Read review
“Kenya airways is the best,i enjoy to land in nairobie,then we use 46 kg,which is interresting”
christellelwa, 7 Jun 2018 | Read review
“just ask if you want anything extra, they'll be happy to help”
289syedj, 6 Jun 2018 | Read review
“a 4-course menu in Business would be perfect ( as compared to other carriers )”
IncaDutch, 28 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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