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Kenya Airways

3,482 reviews
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501
Overview
3.03,482 reviews
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About Kenya Airways

Airline Alliance

SkyTeam
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501

Airline Summary

Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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Jonny M wrote a review Today
Lisburn, United Kingdom2 contributions
Entebbe - London
International
This was the worst travel experience of my life. Arrived at check in desk to be told the flight had been cancelled and they would put us on a flight the following day. We were taken to a nearby hotel which was the worst hotel I have experienced ever. It was smelly, dirty, roasting hot with no working air conditioning and the food was atrocious. We were told we would also have to pay for drinks despite temperatures of over 30 degrees celcius. Staff were rude and unhelpful and told us lies that we were booked on a new onward flight from London to Dublin which we were not upon arrival in Dublin. A simply terrible experience from start to finish. And to top it all of our complaint was ignored for over 2 weeks and when they finally did reply it was to say sorry but that they would not be offering any compensation. Do not fly with this airline who have terrible customer service. The reason for cancellation we were told was due to the flight not being full, simply unacceptable.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ellamod wrote a review 15 Apr
1 contribution
Nairobi - New York City
International
WORST AIRLINE EVER - they made us wait FIVE hours on the flight (before at 13 hour flight) took off from Nairobi to NYC for two hours only to return back to Nairobi. Over 200 people stranded no rebooking possible until days out. WORST DO NOT BOOK.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tania K wrote a review 15 Apr
1 contribution
Nairobi - Dubai
International
The staffs was unfriendly and attitude was very bad,i requested for more than 3 times a cup of tea,they ignored me,no blanket no nothing.I realised that the flight is Kenya Airways but the service staff are from different airline.why?Please do the needful and bring back kenya airways the pride of africa where it was. Thank you.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cosmopolitan811492 wrote a review 15 Apr
Hermanus, South Africa1 contribution
Cape Town Central - Düsseldorf
International
This is the Absolute Worst Airline EVER! At 17:00 a few hours before needing to board for the plane, the flight was cancelled due to "operational issues"! Please do yourself a favor - pay more and book with a reliable airline! Can't believe they can still be in business after all the negative reviews and guess what - if you want a refund it will take 6-12 weeks but if you have to pay you have to do it immediately!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Donald W wrote a review 14 Apr
Bloomingdale, Georgia9 contributions
New York City - Nairobi
International
We booked our flights and selected our seats 6 months in advance of our trip. At the time, they were the only airline with a direct flight from the US to Nairobi, Kenya. Within a month, the airline had cancelled our flight and booked us on a different flight that was not direct and arrived a day later. No email, no phone call, nothing. I just happened to review our flight details and found that they had changed. We called to find out why and they said they did not have the flight that day. We had to rearrange our plans and other flights which costs us extra money. Around 2:30 am on the morning of the day of our return flight, I got an email from them with a changed flight for our return trip. Our original return trip was a flight from Kilimanajaro airport to Nairobi, then direct from Nairobi to New York a few hours later. The new flight was arriving around 11pm in Nairobi (because they had rebooked it to fly to Zanzabar first), then the flight back to the US was leaving at 8am the next day and had a layover in Amsterdam for several hours. At least this time we got an email, but no explanation. We had our travel agent call and she got us booked back on our original flight. However, the seats we picked 6 months in advance were given to someone else and they put is in the center aisle which we specifically didn't want.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Legroom on KQs Dreamliner allows for better sleeping
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Ellamod wrote a tip 15 Apr
"DO NOT BOOK WITH KENYA AIRWAYS"
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Tania K wrote a tip 15 Apr
"5 hours with no screen,this is a shame.Make kenya proud for providing a proper staff and maintain the aircraft service too"
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Donald W wrote a tip 14 Apr
"Choose a different airline"
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Happiness34188841239 wrote a tip 13 Apr
"Don't book!!! Just changed my return flight now too. "
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Tourist41143148794 wrote a tip 11 Apr
"For the price you pay, dont expect 1st class experience. A truly affordable airline and you absolutely get more for what you pay for."
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Round TripOne-wayMulti-city
Depart
Wed, 01/05
Return
Wed, 08/05
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1, Economy