JetBlue
Overview
3.521,174 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About JetBlue
Airline Summary
JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz MarÃn Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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21174Reviews
2126Photos
100Tips
Reviews
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Popular mentions
Chicago - New York City
Domestic
We are a family of 5. Our group was B and they said anyone D and up had to check in carry ons. When we walked onto the plane, Flight attendant immediately began scolding my husband asking why he was coming on plane with 2 carry ons. I told her we had 2 carry ons for 5 people (3…
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hartford - Orlando
Domestic
Horrible Horible Manager kim wardemen -0 customer service. Son has autism and did not try to accommodate in any way. Seats where available sat my entire family separately at her convenience. Very unpleasant...
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Phoenix - New York City
Domestic
I purchased the mint class for this flight. The seats did not work; could not recline or move anything much less take advantage of the lie flat seat which was the only reason I bought the ticket. Election outliers and headphones were out of service as well so couldn’t work…
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Los Angeles - New York City
Domestic
This review is based on my experience in Mint. The plane seemed new, I had my own compartment with ample space to put my stuff. They offered a blanket and a pillow along with the toiletries. The food was a selection of little things from a menu that offered gluten free as well…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Fort Lauderdale - Punta Cana
Caribbean
Our flight with jet blue was a great experience. Customer service was paramount and on point. Julicia checked us in on flight 1174 from FLL to Punta Cana. She was amazing! Very helpful and kind with a warm and genuine smile. She is an asset to Jet Blue. Our flight attendants on…
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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pillow and blanket
toiletries
personal compartment
The lunch we were served.
They later brought us a slice of pizza which was the only tasty item I've had on the flight.
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Showing results 1-5 of 2,126
Nita G wrote a tip 7 Dec
"Fly any other airline. Take the bus. Teleport. Do anything other than take this airline!"
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Baggage fees
Domestic United States
Carry-on bag:Included
1st checked bag: ₹2,529
2th checked bag: ₹3,372
3th checked bag: ₹12,645
4th checked bag: ₹12,645
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag:Included
1st checked bag: ₹2,529
2th checked bag: ₹3,372
3th checked bag: ₹12,645
4th checked bag: ₹12,645
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.